Customer Service Bilingual

SALLY SOMO KPUFOTITIN

**** ****** ****, ** ***-*Z3 437-***-**** ***********@*****.***

Website, Portfolio, Profiles

www.linkedin.com/in/sally-somo-03aa53219

Professional Summary

Enthusiastic and compassionate Bilingual Customer Service Representative with a demonstrated history of providing outstanding customer experience. Possesses outstanding verbal and written communication abilities, enabling seamless interactions with customers through different platforms. Skilled in effectively using CRM systems and adept at resolving inquiries and issues promptly and to the customers' satisfaction. Recognized for cultivating positive relationships with customers, fostering loyalty, and encouraging repeat business. Committed to leveraging my dedication and expertise to guarantee the utmost level of customer satisfaction.

Skills:

Strong customer relationship management.

Excellent communication and interpersonal skills

Problem-solving and conflict resolution

Customer needs assessment and analysis

Self motivated

Customer retention and loyalty building

CRM software and tools

Team collaboration and leadership

Time management and organizational skills

Work History

BILINGUAL CUSTOMER SERVICE AGENT PRECISE PARKLINK – Toronto, ON 8/2022-06/2024

Using a database to manage customers’ information and respond to customers inquiries.

Answer incoming calls and emails in an efficient manner.

Address customer complaints in a compassionate and patient manner

Identify customer questions, concerns, and overall needs.

Follow company communication procedures, policies and guidelines always.

Provide accurate answers and solutions to customer queries.

Responds immediately to all reports concerning damage to equipment, and places E-services as needed.

Observe security monitors to ensure no criminal activity occurs and report any activity to management.

Complete additional duties assigned by manager.

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BILINGUAL SALES CUSTOMER SERVICE AGENT BELL CANADA-Toronto, ON 01/2020-7/2022

Responding to customer inquiries

Manage the responsibilities associated with being an independent sales executive.

Responding to customer inquiries

• Providing technical support to customers regarding issues with their Bell services such as internet, TV, and

Phone.

• Managing customer accounts and billing inquiries, such as resolving billing discrepancies or setting up

automatic payments.

• Assist customers with purchasing new Bell products or services and upgrading their current plans.

• Troubleshoot technical issues with customers over the phone, such as internet connectivity problems or issues

with TV or phone services.

• Escalating issues

• Documenting customer interactions and keeping accurate records of customer inquiries, complaints, and

Resolution.

• Maintaining a strong knowledge base of Bell products and services, as well as company policies and

procedures.

BILINGUAL CUSTOMER SERVICE AGENT 02/2018 to 01/2020

LOBLAWS – Toronto, ON

Assisting Customers: Greet, assist with inquiries & products, ensure satisfaction

Sales administration of products in the system

Handling Complaints: Address issues empathetically, ensure resolution.

Processing Returns: Handle returns/exchanges smoothly per policy.

Operating Checkout Area: Process purchases, handle payments accurately.

Maintaining Store Cleanliness: Ensure store tidiness, incl. checkout areas.

Stocking Shelves: Assist with restocking and display.

Data management

Providing Program Info: Inform about promotions & loyalty programs.

Directing Customers: Guide to store sections & services.

Safety and Security: Ensure store security, assist in emergencies.

Education

Certification: Microsoft Package

Microsoft Office Package Certification

High School Diploma

Baptist High School Awae - Cameroon Yaoundé

GCE Advanced Level

High School Diploma

Baptist high school Awae - Cameroon Yaoundé

GCE ordinary Level

Certifications

IELTS

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