ANAMARIE MARTINEZ

Castle Hill, NY, ***** 212-***-**** ad4ipn@r.postjobfree.com

OBJECTIVE - Enthusiastic, friendly, and efficient professional ready to apply the necessary skills to benefit your organization. Able to adapt quickly and wants to grow within a company. My work ethic, positive attitude, and willingness to learn, makes me the ideal candidate for this position.

SKILLS

•Dependable • Great customer service skills

•Attentive to detail • Highly organized

•Very trainable • Track record of being a great team player

EXPERIENCE

Community Healthcare Network NY, NY, Call Center Specialist

March 2022 – December 2023

●Answers all incoming telephone calls in a professional manner at all times.

●Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.

●Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.

●Ensures use of professional language and grammar avoiding slang and lingo.

●Maintains an upbeat tone of voice when responding to customers throughout the entire call.

●Informs and provides basic information regarding CHN Health Centers, directions and all available services.

●Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.

●Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.

●Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.

Blink Concourse Village, Bronx, NY, Front Desk Associate

April 2020 - August 2021

●Greet every member and guest with enthusiasm and a smile

●Tour potential members around the club with the goal of signing up for a membership

●Answer phone calls in a professional and energetic manner

●Execute all opening/closing operational procedures to ensure the club runs smoothly

●Handle member requests and concerns with a sense of urgency

Modell’s Bronx, NY- Greeter October 2019- January 2020

●Greet customers as they arrive to the establishment

●Assist with customer inquiries

●Cashier duties

●Provide accurate product information

Michael’s Bronx, NY- Cashier October 2017- February 2018

●Accurately check out customers

●Check out customers in a timely manner

●Assist with customer inquiries

●Clean and organize store on down-time

EDUCATION

Wildlife Conservation, Bronx, NY- H.S Diploma

September 2010- June 2014