SKILLS

Customer Service/Administrative Service • MS Office Suite/Google Suite

Reservist Spouse/Logistics • Adobe Connect/WebEx

Vendor Management/Project Management • Warehousing

Business Continuity/Disaster Recovery • Public Trust Security Clearance

Experienced technical computer applications: Microsoft Office Products / Microsoft Office Suite-MS Word, MS Excel, PowerPoint, Outlook, FAX, Adobe, Adobe Connect, WebEx, Skype, Zoom, Databases, Facebook, FEMA/Concur software, Microsoft Sharepoint, RF Scanner

SKILLS-BASED EXPERIENCE:

Orange County’s Credit Union

A Graduate of Management Development Program 2007. Award-winning Leader for customer service/client service/Customer Experience. Worked closely with President/CEO of Financial, Executives, Board Chairman/Members, Speaking Presentations, Present Findings to C-Suite

Leadership in Event Production/Event Planning, Event Coordination for On-Site Community Development/Community Outreach, Marketing for growth, deadlines, track progress

Training, Coaching, Developing, Organizing Finance Institution Department Staff as Leaders

A leader of audio/visual in Event Production for On-Site Community Development

Banking Office Support, Administrative Functions: Operating Office Equipment, Ordering Office Supplies, Clerical Duties/Clerical Functions, Facsimile, Photocopiers, Prepare Correspondence, Administrative Assistant Support, Executive Support, Phone Support, Email correspondence, Memos, Filing Cabinets, Importance of Confidentiality, Detail-orientated

Scheduling appointments / Calendar management, Correspondence, Office Administration

Answer Incoming Calls, Customer Phone Calls, Satisfying Customers Support Requirements

Data Entry for Requisition Ordering Fulfillment, Administrative Support, Office Equipment

Business Projects, Project Management/Project Assistant, Hospitality-Food Beverage, Meals

Communicate effectively for PowerPoint Presentation, Multitask, Conduct Research request

Sales Support, Product Knowledge Marketing and Branding, Business Development Support,

Confidential Information Records Management Regulatory Compliance Destruction of Sensitive Information, Data Input, Quarterly Expense report, Handling Information Requests

Data Spreadsheets of CU assets, logistics, writing operating procedures, protocols, policies

Scanning, copying, classifying, filing/virtual filing of sensitive matters files for network and web-based filing, attention to detail, distribute mail/in-going/outgoing, floor / waist lifting

Daily Operations, Essential Functions, Building Preventative Maintenance, Maintenance Planning, Light Maintenance, Minor Repairs, Safety Standards, Environment, Mail, Shipping/ Receiving, Delivering Packages to Facility and 10 Branch Locations, Vendor Point of Contact

Supply Chain Database Management for order processing, Procurement, Distribution,

Manage Inventory/Inventory Planning, Warehouse Procedures-Loading/Unloading, Stocking

Support IT Department Stakeholders moving and relocation of computer stations, Equip Department and Branch moves, hardware, supplies, troubleshoot, and Disaster Recovery. Supervised operation of records and maintenance of Emergency Generator, Security

Overseeing CU assets, logistics, writing established procedures, protocols, policies, reports, General Administration, Written and Verbal Communication Skills, Organizational Skills

Royal Hawaiian Restaurant

Personal Service/Executive Support to my God-brother/Owner Founder of my Family’s restaurant. Running errands, Calendaring, Office Administration, IT Service, Project Planning. Convey information effectively, Active listening for Providing Culture Customer Satisfaction

Primerica Financial Services

Award-Winning Regional Manager of Award-Winning Team. Assisted Regional Vice President with Office Management and Secretarial skills and at Events. With Interpersonal Skills Provided Solutions to Clients with a Financial Needs Analysis.

Saddleback Valley Community Church

A Passion and self-motivated for Online Pet Ministry management (Dogs, Cats) providing Hope, Ethical Compassion with Memorial Ministry, Greeting Ministry, worked with Pastors and Counseling Pastor

Saddleback Advanced Leadership Training, Small Group Leadership Training, Curious about growth

Pastoral Care, Regional Campus Operations multiple locations, Collaborate Physical Ministry Setup / Special Events Setup Weekends, Catering, Food and Beverage, Workflow Time-Management Skills

American Red Cross – Southern California Region

• Award-Winning Purpose Leader in Disaster Response, Wildfire Deployment, Virtual Response

• Digital Assets of Client Casework Application Documentation for Disaster Assistance, and Reporting Information, Details, Google Drive

• Covid-19 Disaster Action/Covid Mass Care/Covid Sheltering and Covid Feeding, Blood-borne Pathogens. Covid Data Intake, Healthcare Experience with Hoag Memorial Hospital Presbyterian

• Disaster Action/Mass Care/Shelter Assistant and Feeding Team, Food Safety, Volunteers

• Driver Logistics Emergency Response Vehicle, Coordinates Pet Care, Animal Care supplies

• Strong Communicator as a Public Information Officer/Public Affairs, Red Cross Brand, Inquiries, Critical Thinking, Grammar and Accuracy, Editing Creative Audio/Video/Still Photo/Film content

• Relationships with FEMA, External Partners, Multi-Culture Community Resources, Vendors

City of Costa Mesa, CA Community Emergency Response Team (CERT)

• Award-Winning leader/Emergency Manager as Social Media Management Specialist on FB

• CERT Mutual Aid Program (CMAP) with a focus on Emergency Management

Organized, Coordinate and Lead Size-Up Team coordination day/night field operations, Manage multiple Projects, Strategic Communications, Prioritize Problem Solving, Large Animal Training

Inventory Resources and Resourceful Logistics, Materials Distribution, Strong Multi-Tasking

Collaborative Staffing of Community Outreach booths for Safety Training / Teaching Presentations

Amazon Logistics/TruTech Logistics

• Class C DL with clean driving record, Driver Fleet Team Vans/Trucks, Work Independently, Vehicle Inspection, Safe Driving training, Mobile apps, RF Scanner, Smart phone

FEMA (Federal Emergency Management Agency)

Reservist

• Professionalism with Flexible Support in Travel Planning/Travel Arrangements, Make Reservations, Hotel and Airfare booking with FEMA, Reporting Expenses, Uploading Documents for Deployments, FIWA Deployment, Remote work, Iphone

EMPLOYMENT HISTORY

Personal Assistant, Royal Hawaiian Restaurant, Laguna Beach, CA

Regional Manager, Primerica Financial Services, Pasadena, CA

Facilities/Campus Experience, Saddleback Valley Community Church, Lake Forest, CA

Reservist Disaster Survivor Assistance, FEMA, Washington, DC. On Call

Driver Associate, Amazon Logistics/TruTech Logistics, Irvine, CA

Public Affairs Disaster Action Team, American Red Cross-Southern California Region On Call

CERT Level 3/CMAP, Community Emergency Response Team, Costa Mesa, CA On Call

Facilities Maintenance Technician, Orange County's Credit Union, Santa Ana, CA

CERTIFICATIONS

Introduction to Continuity of Operations Planning for Pandemic Influenzas

Emergency Support Function (ESF) #8 Public Health and Medical Services

Psychological First Aid: Supporting Yourself and Others During COVID-19

Forms Used for the Development of the Incident Action Plan

California Department of Public Health Disaster Service Worker (DSW) Training

Management Development Program, Orange County's Credit Union Certificate of Completion

EDUCATION

General Education, Orange Coast College Associate Degree

LICENSES

Life Insurance/Accident and Health Insurance/Property Casualty Insurance (Inactive) License#: 0A41780

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