Traci Trotter

Thirty Years of Professional Customer Service Experience

Athens, GA 30606

ad4ip7@r.postjobfree.com

+1-706-***-****

Highly motivated Medical Assistant with 22 years of customer service experience dedicated to helping patients achieve optimal health. Provides superior patient care using effective communication and critical thinking skills.

Authorized to work in the US for any employer

Work Experience

Sales Representative

LAVENDER PEST CONTROL - Athens, GA

February 2022 to Present

Interacts directly with customers throughout all phases of the sales process. Responsible foridentifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish. Sells pest-control service to home owners and commercial properties. Selects prospects in assigned territory from account file, list of firms with possible need, and from potential customers who have requested service. Calls on prospect to explain service. Phlebotomist

Grifols Biomat Plasma Donation Center - Athens, GA August 2021 to Present

Monitors donor and equipment to ensure health of donors and quality of product. Sets up, disconnects, and operates the automated plasmapheresis machines. Disconnects and disposes of all contaminated disposable equipment.

FedEx Package Handler

FedEx Ground - Athens, GA

September 2019 to Present

Loading, unloading and sorting of packages. Lifting, pushing, pulling, carrying, scanning, and placing packages to correct location. Sorts packages and stack them on pallets. Knowledge of hand tools and equipment, conveyor belts, wheel rollers and other loading tools. Project Manager Assistant

Troy's Construction Company - Athens, GA

June 2015 to Present

Administrative functions, planning meetings, tracking budgets, overseeing minute details, ordering construction materials, inventory tracking, monitor costs and make sure safety standards are being met. I would also work in the field, painting, flooring, building decks, and handicap ramps Hotel Receptionist Hospitality

Springhill Suites by Marriott - Athens, GA

July 2007 to November 2021

Checking in guests, allocating rooms and handing over keys. Answering questions about hotel facilities, places of interest and entertainment.

Medical Assistant

Bethleham Family Healthcare - Winder, GA

November 2016 to January 2020

Registering patients, patient care, collection of copays, co-insurance, and any past due amounts, customer service, answering mulit phone line system, insurance verification, scheduling, processing referrals, medical record retrieval, patient education, drug screening, performing daily close, as well as other administrative office duties. Customer Service Representative

DialAmerica - Athens, GA

September 2015 to November 2017

Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customer; issues using problem-solving skills. Building a positive rapport across a variety of personality types.

Front Office Medical Receptionist

Reddy Medical Group / Urgent Care - Athens, GA

March 2013 to September 2015

Registering patients, patient care, collection of copays, co-insurance, and any past due amounts, customer service, answering mulit phone line system, insurance verification, scheduling, processing referrals, medical record retrieval, patient education, drug screening, obtaining all pertinent information for workers' compensation patients, posting payments, performing daily close, as well as other administrative office duties. Check Out Specialist

Northeast Georgia Cancer Center - Athens, GA

October 2007 to January 2013

Responsibilities included checking patients out from their appointments, scheduling scans, writing up lab orders, answering phone call, calling patients regarding their follow up appointments, over seeing clinical trial patients, collecting copayments, deductibles, and co-insurance, as well as any other office duties.

Registrar; Scheduling Specialist

Saint Mary's Healthcare - Athens, GA

February 2007 to July 2007

Schedule procedures, tests, and other appointments for patients, and doctor offices, register patients as they come in for their appointments, verify insurance, obtain referrals for patients visits, order products and supplies

Medical Assistant, Lab tech, Referral

Windridge Family Medicine - Watkinsville, GA

September 2002 to February 2007

Coordinator

Back office duties, such as, vital signs, medical history, venipunctures, injections, EKG's, run various labs ordered by the physicians provide assistance during procedures, take x-rays and process x- rays ordered by the physician, assist in front office duties, such as, schedule appointments, collect payments, prior authorizations, referrals, E-prescribe prescriptions and call in prescriptions ordered by the physician, call patients regarding labs, procedures, and other tests, verify insurance, as well as other office duties Medical Assistant / Lab Tech

Athens Associates In Family Practice - Athens, GA

October 2000 to September 2002

Responsible for all labs, x-rays, and assist with other back office duties when needed Education

Associate’s in Medical Billing And Coding

Ultimate Medical Academy-Tampa - Tampa, FL

July 2020 to July 2022

Diploma in Medical Assistant

Athens Technical College - Athens, GA

October 2002 to May 2003

Certificate in Surgical Technology

Athens Technical College - Athens, GA

January 2000 to December 2000

Skills

• Front Office (10+ years)

• Filing (10+ years)

• Billing (10+ years)

• Scheduling (10+ years)

• Receptionist (10+ years)

• Data Entry (10+ years)

• Microsoft Office (10+ years)

• Outlook (7 years)

• Organizational Skills (10+ years)

• Microsoft Word (10+ years)

• Clerical (10+ years)

• Management (10+ years)

• Microsoft (10+ years)

• Customer Service Skills (10+ years)

• Medical Transcription (10+ years)

• Clinical Trials (5 years)

• Medical Receptionist (10+ years)

• Medical Scheduling (10+ years)

• Medical Imaging (8 years)

• Workers' Compensation (5 years)

• EMR Systems (10+ years)

• Patient Care (10+ years)

• Insurance Verification

• Experience Administering Injections (5 years)

• Epic (6 years)

• Medical Office Experience (10+ years)

• Microsoft Excel (5 years)

• Customer service (10+ years)

• Medical Billing (10+ years)

• Medical Records (10+ years)

• Medical Coding (6 years)

• Hospital Experience

• Phlebotomy (10+ years)

• Triage (10+ years)

• Medical Terminology (10+ years)

• Venipuncture (10+ years)

• Phone Etiquette (10+ years)

• Quality Assurance (10+ years)

• Laboratory Experience (10+ years)

• Typing (10+ years)

• ICD-10 (2 years)

• Anatomy knowledge (10+ years)

• CPT coding (10+ years)

• HIPAA (10+ years)

• ICD coding

• Qualifications (2 years)

• ICD-9 (8 years)

• Negotiation (10+ years)

• Finance and accounting (4 years)

• Finance (4 years)

• Accounting (4 years)

• Customer support (10+ years)

• Computer literacy (10+ years)

• Medical collection (10+ years)

• Microsoft Outlook (10+ years)

• Remote access software (5 years)

• Guest services (5 years)

• Vital Signs (10+ years)

• Physiology Knowledge (10+ years)

• Nursing (10+ years)

• Microsoft Powerpoint (10+ years)

• Administrator and Business Operations (10+ years)

• Active Directory

• Telemarketing

• Load & unload (6 years)

• Customer service

• Typing

• Remote access software

• Microsoft Access

• Order entry

• HIPAA

• Telemarketing

• Negotiation

• Project management

• Front desk

• Guest services (10+ years)

• Clerical experience

• Supervising experience

• Epic

• Cash register

• EMR systems

• Medical records

• Medical terminology

• Leadership

• Childcare

• Quality assurance

• ICD coding

• Cash handling

• ICD-9

• ICD-10

• Load & unload

• Construction

• EHR systems

• Blood sampling

• EKG

• Venipuncture

• Sales (10+ years)

Certifications and Licenses

CPR Certification

October 2023 to October 2025

Infant - Child- Adult

Standard CPR - AED

AED Certification

OSHA 10

OSHA 30

BLS Certification

Certified Coding Specialist

June 2021 to Present

Pallet Jack Certification

Assessments

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

August 2021

Level of motivation and discipline applied toward work Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Protecting patient privacy — Proficient

December 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical terminology — Proficient

October 2021

Understanding and using medical terminology

Full results: Proficient

Customer service fit — Proficient

October 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am looking for a great place to share my skills, qualities, and great personality and help the establishment grow. I realize that I am not as young in age as some applicants but my experience will outweigh that.

Contact this candidate