Customer Service Customer
Resume:
Andrisha Daniels
ATT&T Customer Service Representative
Tampa, FL 33611
*********@*****.***
Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders.
Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly.
Handle large volume of customer calls efficiently. Authorized to work in the US for any employer
Work Experience
Student Nutrition Assistant
HILLSBROUGH COUNTY SCHOOL BOARD - Tampa, FL
November 2011 to December 2022
Perform work in the school food service facility in accordance with regulations, policies and procedures.
• Operate computer terminals for cashiering activities
• Prepare and serve food as assigned.
Team up Manager
CHARTWELLS/ THOMPSON FOOD SERVICE - Jacksonville, FL November 2006 to January 2012
Planned the purchase of food, supplies and equipment.
• Responsible for proper cash handling as established for the Food Accounting Manual ( deposit- petty cash-change funds)
• Responsible for ensuring proper presentation, standard portion control, and maintenance of proper serving temperatures.
Shift Manager
PRESIDENTIAL CLEANING SERVICE - Jacksonville, FL
September 2004 to November 2006
Responsible for ensuring those employees are present and the work is completed on time.
• Responsible for training all new employees in addition to teaching them safety policies and workplace procedures
• Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications.
Education
None in Nursing
Hillsborough Community College - Tampa, FL
February 2014 to August 2016
High school or equivalent
STRATFORS CAREER INSTITUTE
2007
Assessments
Food service: Customer situations — Proficient
November 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Key Skills
Ability to maintain records
Ability to interact positively with clients
Ability to process orders through Sysco
Experience with proper cash handling
Experience with Sanitation Standards
Experience with OSHA guidelines
Spreadsheets & Reports
Scheduling & Calendaring
Ability to Explain EOB
Filing & Data Entry (35 WPM)
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