Andrisha Daniels

ATT&T Customer Service Representative

Tampa, FL 33611

ad4iot@r.postjobfree.com

+1-813-***-****

Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders.

Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly.

Handle large volume of customer calls efficiently. Authorized to work in the US for any employer

Work Experience

Student Nutrition Assistant

HILLSBROUGH COUNTY SCHOOL BOARD - Tampa, FL

November 2011 to December 2022

Perform work in the school food service facility in accordance with regulations, policies and procedures.

• Operate computer terminals for cashiering activities

• Prepare and serve food as assigned.

Team up Manager

CHARTWELLS/ THOMPSON FOOD SERVICE - Jacksonville, FL November 2006 to January 2012

Planned the purchase of food, supplies and equipment.

• Responsible for proper cash handling as established for the Food Accounting Manual ( deposit- petty cash-change funds)

• Responsible for ensuring proper presentation, standard portion control, and maintenance of proper serving temperatures.

Shift Manager

PRESIDENTIAL CLEANING SERVICE - Jacksonville, FL

September 2004 to November 2006

Responsible for ensuring those employees are present and the work is completed on time.

• Responsible for training all new employees in addition to teaching them safety policies and workplace procedures

• Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications.

Education

None in Nursing

Hillsborough Community College - Tampa, FL

February 2014 to August 2016

High school or equivalent

STRATFORS CAREER INSTITUTE

2007

Assessments

Food service: Customer situations — Proficient

November 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Key Skills

Ability to maintain records

Ability to interact positively with clients

Ability to process orders through Sysco

Experience with proper cash handling

Experience with Sanitation Standards

Experience with OSHA guidelines

Spreadsheets & Reports

Scheduling & Calendaring

Ability to Explain EOB

Filing & Data Entry (35 WPM)

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