Jorge Gutierrez

Las Vegas, Nevada, United States

ad4iop@r.postjobfree.com

linkedin.com/in/jlgutierrez1985

Summary

Experienced Information Technology Analyst with a demonstrated history of working in the accounting, medical, and education industry. Skilled in Windows XP, Windows 7, Windows 10, Computer Repair, Technical Support, over the phone support, remote support, HP Products, Dell products, and Group Policy. Strong information technology professional with a Associate of Science (A.S.) focused in Computer and Information Sciences and Support Services from ITT Technical Institute-Corona. Experience

Workstation Support Analyst

Visa

Sep 2020 - Present (3 years 6 months)

Provide on-site and remote support for Visa staff. Imaged and configured Windows laptops and Macbooks. Created and disabled user accounts using Active Directory. Manage ticket queue using Service Now. Inventoried and tracked assets in Eracent. Experience using remote tools such as CMRCviewer and Nexthink. Part of a large project to prepare the office for RTO, which included network validation, smart hands work, printer install and configuration, and security walkthroughs. Business Technology Specialist

UC Riverside School of Medicine

Jan 2016 - Nov 2020 (4 years 11 months)

Provided on-site and remote support for faculty, staff, students, doctors, and nurses for the School of Medicine. Imaged and configured laptops, PCs, all-in-one workstations, tablets, phones, and Apple devices. Created and disabled user accounts using Active Directory and Exchange 2010. Managed ticket queue using Smarter Tracker and Solar Winds. Inventoried and tracked assets in Solar Winds. Was the main lead on 2 major clinic constructions and openings. In charge of hardware purchasing and software license managing across the School of Medicine. Implemented computer standardization across the School of Medicine. Assisted in acquiring special pricing from Dell saving the school between $100-$400 per computer. Currently the de facto supervisor; responsibilities include training, evaluating, and assigning work based on technician strengths End User Support Specialist Senior Associate

Dell Technologies

Nov 2013 - Oct 2015 (2 years)

Provide on-site support for ~250 on-site users plus ~200 remote users via Bomgar remote agent. Imaged and configured laptops for new users. Managed ticket queue using Service Now. Performed data back-ups. Configured Avaya desk phones and Avaya One X communicator for laptops. Configured Airwatch for Apple and Android platforms. Configured and troubleshoot Office 2010 suite. Troubleshoot various issues within IE9 and IE11. In charge of hardware purchasing. Jorge Gutierrez - page 1

Field Technician

DecisionOne

Oct 2012 - Oct 2013 (1 year 1 month)

Performed On-site IT support duties for AIG insurance. Responsibilities included installing and setting up desktops and laptops with proper encryption and all necessary programs (Adobe, Office, Outlook) that users required to perform their duties. Installed and configured remote access and RSA soft tokens for users. Provided over the phone technical support for remote users. Performed a daily data tape back-up rotation.

Combat Engineer

US Army

Aug 2003 - Jul 2006 (3 years)

Education

ITT Technical Institute-Corona

Associate of Science (A.S.), Computer and Information Sciences and Support Services

2010 - 2012

Skills

Troubleshooting • Security • Computer Hardware • Servers • Windows Server • Hardware • Networking • Windows 7 • Active Directory • VMware Jorge Gutierrez - page 2