CLAUDIA RAMÍREZ

SKILLS

Bilingual, English and Spanish

speaker.

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• Quick learner

• Computer skills

• Costumer service

• Communication

• Computer acknowledged

• Microsoft Office knowledge

• Multitasking skills

• Time management

• Problem-solving abilities

• Adaptability

• Leadership

• Competitive

• Human Resources

• Product Knowledge

• Purchase Packaging

• Store Opening and Closing

• Reliable and Responsible

• Engaging with Diverse Customers

• Product line knowledge

• POS Software

• Product Demonstrations

• Merchandise Receiving and Handling

• Deal Closing

• Item Ticketing and Pricing

• Competitor Awareness

• Creative Thinking

• Security Practices

• Attention to Detail

• Customer Needs Assessment

• Information Analysis

• Sales and Promotions

• Microsoft applications proficiency

• Building Customer Loyalty

• Consultative Sales

• Sales assistance

• Speech Clarity

• Positive Customer Engagement

Proactive, customer-orientated professional with over 4 years of experience in reputable shops. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced in training and mentoring new members of staff. Confident public speaker with experience of giving presentations and training sessions. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with awards, praise, and extra responsibilities. Expert Appliance Sales Specialist with far-reaching experience supporting customer needs and creating enriching end-to-end product selection journeys. Collaborative sales staffer with track-record for reliably selling products and assuring consumer satisfaction. Brand expert with knowledge of broad variety of appliances and manufacturers. Appliance Sales Specialist promotes positive customer shopping experience by delivering quality service while maintaining organized and safe store stocked with household appliances customers need. Expertly presents, demonstrates and explains specifications and features with goal of closing sale. Offers exemplary consultative services while achieving required sales goals or metrics. Confident Appliance Sales Associate promoting a great career spent exceeding client expectations through active listening, dynamic communication and effective marketing skills. Ready to take on a new sales-oriented position where developed talents can be best utilized. Well-versed in sales forecasting and providing individual sales services for companies. Offering exceptional strengths in costumer service and documented sales achievements. Astute sales professional skilled at meeting and exceeding company sales goals. Dedicated Sales and Leasing Specialist with successful sales record for both used and new car vehicles. Consistently exceeds sales targets. Collaborative team player focused on maximizing group sales. Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 4 years of sales expertise coupled with dedication to exceeding company-defined sales goals. High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction, and bottom line profitability. Energetic Inside Sales Representative with an accomplished background in sales. Proficient in negotiating deals and growing new product sales. Talented in persuasion and relationship selling. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. CONTACT

Midland, USA 79703

786-***-****

ad4ion@r.postjobfree.com

• Team Leadership

• Organization

• Cash Handling

• Cash Register Operation

• Friendly and Helpful

Strong Communication and

Interpersonal Skills

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ORDER PICKER LICENSE

EQUIPMENT

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• BALLYMORE LICENSE EQUIPMENT

• Teamwork and Collaboration

• Sales strategy

• POS Systems

• Performance Management

• Loss Prevention

• Inventory and Stocking

OCCUPATION

APPLIANCES SPECIALIST

PERSONAL INFORMATION

• Date of Birth: 07/27/01

• Nationality: Venezuelan

LANGUAGES

English

Native or Bilingual

Spanish

Native or Bilingual

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

WORK HISTORY

March 2023 - Current

Appliances Sales Specialist Home Depot, 4009 N MIDLAND DR

• Operated store equipment to promote safety and reduce injury. Leveraged strong communication skills to effectively negotiate deals with vendors and suppliers, securing competitive pricing for the store''s inventory.

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Assisted store management in achieving sales targets through proactive promotion of appliance products and services.

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Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.

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Handled customer complaints with professionalism and empathy, resolving issues to the satisfaction of all parties involved.

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• Utilized SKU TRACKER to check item availability in store inventory. Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.

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Developed strong rapport with customers and created positive impression of business.

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• Managed efficient cash register operations.

Delivered engaging product demonstrations that highlighted key selling points, resulting in increased sales conversion rates.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Collaborated with team members to optimize the shopping experience for each customer, resulting in higher overall satisfaction ratings.

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Assisted customers in financing options, helping them make informed decisions about payment plans best suited for their budgetary needs.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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Designed showroom arrangements to support consumer journey and provide positive shopping experience.

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Provided comprehensive after-sales support, addressing any concerns or inquiries promptly to maintain high levels of customer satisfaction.

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Tracked, reported and re-ordered products to support floor and department needs.

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Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

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Used in-store system to locate inventory and place special orders for customers.

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• Assessed customer satisfaction with regular post-purchase check-ins. September 2021 - February 2023

Retail Sales Associate Walmart, 4517 MIDLAND DR

Monitored customers for signs of security concerns and escalated issues to management.

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Developed in-depth knowledge of competitor offerings, enabling effective counter-sales strategies that maintained the store''s competitive edge.

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Built customer loyalty and retention by delivering excellent shopping experiences.

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Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.

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Identified issues, analyzed information and provided solutions to problems.

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Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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Proved successful working within tight deadlines and a fast-paced environment.

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• Proven ability to learn quickly and adapt to new situations. Proven ability to develop and implement creative solutions to complex problems.

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• Applied effective time management techniques to meet tight deadlines. Adaptable and proficient in learning new concepts quickly and efficiently.

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Cultivated interpersonal skills by building positive relationships with others.

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Participated in team projects, demonstrating an ability to work collaboratively and effectively.

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Developed strong communication and organizational skills through working on group projects.

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Personal shoppers are responsible for identifying clients' needs and locating products that meet those requirements

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This role has a sales focus that involves building long-lasting relationships with clients, providing exceptional service, and ensuring all client goals and needs are met.

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Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

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Conducted product demonstrations to highlight features and redirect objections to positive aspects.

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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

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Engaged in friendly conversation with customer to better uncover individual needs.

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Prioritized helping customers over completing other routine tasks in store.

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Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

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Stocked merchandise, clearly labeling items, and arranging according to size or color.

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Used in-store system to locate inventory and place special orders for customers.

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Used POS system to process sales, returns, online orders, and gift card activations.

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Helped customers complete purchases, locate items, and join reward programs.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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June 2021 - September 2021

Cashier HEB, 5407 ANDREWS HWY

April 2020 - May 2021

Administrative Assistant DOMEX, 4624 NW 74TH AVE UNIT 4, MIAMI, FL 33166

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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Cashiers are in charge of processing and receiving payments in retail- based establishments

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Some duties of cashier jobs include: Working the cash register

(processing payments, issuing receipts) Greeting customers and helping them with any questions they may have.

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Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

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• Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns.

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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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Addressed customer needs and made product recommendations to increase sales.

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Assisted customers with returns, refunds and resolving transaction issues.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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• Used POS system to enter orders, process payments and issue receipts. Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

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• Welcomed customers and helped determine their needs.

• Handled cash with high accuracy and took care to check bills for fraud. Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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Conducted inventory counts by adding each item in stock and documenting in computer system.

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Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

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In short, Administrative Assistants are in charge of ensuring the proper functioning of a company or office, carrying out tasks in the administrative area such as planning, filing, coordinating activities, writing, taking accounts, etc.

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• Developed strategies to streamline and improve office procedures. Executed record filing system to improve document organization and management.

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Facilitated timely delivery of special projects to meet organizational and departmental objectives.

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Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.

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Assisted development and implementation of new administrative procedures.

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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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February 2019 - January 2020

Insurance agent Del Toro Insurance, 11093 NW 138 ST #116, HIALEAH GARDENS, FL 33018

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

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Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

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Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

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• Established administrative work procedures to track staff's daily tasks. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

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Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.

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Liaised between clients and vendors and maintained effective lines of communication.

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• Managed filing system, entered data and completed other clerical tasks. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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• Performed research to collect and record industry data. Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

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Insurance agents serve as liaisons between customers and the insurance coverage they need

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They are responsible for overseeing a portfolio of clients and reaching out to existing, potential, and new clients to attain crucial information that allows them to match each individuals unique circumstances with suitable policy options

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Agents successful sales rely on their ability to maintain accurate personal information; identify, differentiate, and negotiate various insurance plans; and remain current on policy and life changes

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Insurance agents also assist clients in settling claims through their policies.

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Prepared and reviewed insurance applications to verify compliance with regulations.

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Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

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• Educated clients on insurance policies and procedures. March 2018 - April 2019

Fast Food Worker Subway, 4515 MIDLAND DR

Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

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Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

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Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

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Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.

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Expanded client base by actively prospecting for new business opportunities and generating referrals.

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• Calculated premiums and established payment methods for sales.

• Monitored customer feedback and identified areas of improvement.

• Researched and identified potential new markets.

• Conducted annual reviews of existing policies to update information.

• Collected premiums on or before effective date of coverage. Met with customers to provide information about available products and policies.

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Mentored junior agents, sharing industry insights and best practices for success in the field.

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Identified potential risks in client businesses and recommended appropriate insurance coverage.

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• Analyzed risk factors to recommend appropriate coverage levels. Streamlined administrative tasks, improving overall office efficiency and productivity.

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Maintained high standards of customer service by building relationships with clients.

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• Negotiated contracts and terms of sale with potential customers. Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

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Greeting and serving guests, preparing products, maintaining food safety and sanitation standards, and completing light paperwork.

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Checked equipment for proper temperatures to keep food safe for consumption.

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Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.

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Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.

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Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

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Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.

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• Suggested complementary items to orders to boost sales. Collaborated with team members to quickly fill large orders and serve large parties.

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Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

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Delivered exceptional service as illustrated through multiple positive Yelp reviews.

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Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.

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Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

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Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or

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drivers.

Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

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Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.

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Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.

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• Made change and returned correct cash and coin to patrons. Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.

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Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

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Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

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EDUCATION

August 2018

High School Diploma

Santa Mariana De Jesús High School, VENEZUELA, Venezuela

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