ELVIRA L JACQUEZ

EL PASO, TX

Phone: 915-***-****

Email: ad4ing@r.postjobfree.com

Objective

A position as a counselor, caseworker, rehab specialist, human resources, and human services fields with an emphasis on mental health, rehabilitation, and substance abuse.

Ability Summary

Experience in counseling individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that resulted from either birth, medical, environmental factors, traumatic events, or stressors of daily life.

Extensive experience in Microsoft Word, Excel, Acrobat Reader, Customer Service, ten-key by touch, type 77 wpm, Aloha, Power Point, MS Peachtree97, Windows XP, Quicken, Quick-books, OMD, WordPerfect 6.0, Ten Key by touch, Lotus 123, Anasazi, UC Portal, Aiden Portal, Forcura Portal, Care flow Portal and internet searching and browsing. Supervision and staff development of up to 70 support personnel. Extensive compliance of company procedures and policies. Perform responsibilities with a high degree of autonomy. Exceptional time management, organizational, and customer service skills., Obtained an Asist Certificate, QMHP-CS, CPR-AED Certified, I speak Spanish fluently.

Employment History

01/2023 - 08/2023 Intake Coordinator

Accentcare Home Health, El Paso, TX

As an intake coordinator specialist working remotely from home, my responsibilities consisted of using an application called Forcura where faxes came in for home health from different various hospitals that Accentcare worked with in the United States. I distributed faxes to the proper branch in the state the patient resided in so that the patient could start home health care. Once the faxes were received by the branch, I also worked with an application called care flow which I used to input all the patient information such as patient diagnosis, disciplines needed such as physical therapy, social work, skill nursing, home health aide or occupational therapy, then would verify insurance and submit through the proper channels so the patient was accepted or denied into home health care for services.

07/2021 - 09/2023 Case Manager

Insight Global, LLC, El Paso, TX

Working onsite at Fort Bliss with EIS/ICF through a contract with Insight Global contracted by the office of Chenega Corp. I would interview the minor in question, his or her parent, or legal guardian to identify a potential sponsorship in the United States. I would rule out any safety concerns or human trafficking concerns after gathering information on the sponsor. I would explain the process to the sponsor and work diligently with the sponsor in completing the family reunification process. I implement intake questionnaires and assessments on both the minor and potential sponsor. I also gathered on the potential sponsor other legal binding documents such as birth certificates, ID’s, marriage certificates, death certificates, divorce certificates, google maps/earth, and smarty streets of the sponsors residence, letter of designation, national sex offender checks, background checks, fingerprints as well as any adult house hold members, prepared cases, and submitted them to quality control and then to (FFS) Federal Field Specialist/(ORR) Refugee Resettlement for approval of reunification of the minor and sponsor.

02/2019 – 06/2020 Counselor Intern/Office Assistant

New Leaf Wellness Ctr, El Paso, TX

I did my internship with this reputable company and completed my Master program in the field of Counseling. I assisted in facilitating group counseling for substance abuse and anger management during my internship and then worked in the office as the office Assistant answering phones, scheduled appointments, and insurance billing, as part of learning all that entails working in private practice.

10/2006 – 06/2014 Rehabilitation Specialist II/Certified Family Partner

Emergence Health Network, El Paso, TX

As a rehab specialist, I made weekly home visits with consumers who were adults above the age of 18 for about a year teaching them about their diagnosis, coping techniques, and medication training support. I held COPSD Groups on a weekly basis for men struggling with substance abuse and dual diagnosis. l monitored and evaluated progress for consumers ages 3-17 who were always accompanied by their legal authorized representative(s). while making weekly home visits to educate the family on identifying the diagnosis of the consumer, medications training support, dosages consumer consumed and coping skills on how to deal with consumer’s mental illness. As a (CFP) I articulated the understanding of other families parenting a child with a mental, emotional, or behavioral health diagnosis by providing family support, advocacy, mentoring, education and linking to other resources. Worked in teams called wraparounds to help the family recognize the strengths of the client to help the client meet their individualized needs and goals. Coordinated monthly support groups within the agency by bringing in guest speakers to educate parents on other resources available to them in their community.

08/2002 – 08/2006 Office Manager

Café Central, El Paso, TX

Managed and supervised up to 70 support personnel. Ensured customer service in all areas of the restaurant. I was responsible for the monies/bookkeeping within the restaurant. I dispensed payroll and weekly tips. My opening procedures included getting the bar cash register ready, taking care of petty cash; approving checks, daily balancing, and making bank deposits. I oversaw internal and external maintenance activities, managed, and resolved customer and personnel issues.

07/1998 – 08/2002 Customer Service Representative

Spectrum Imaging Systems, El Paso, TX

Customer service duties included logging in from 40 to 60 calls regarding repair on different machines and gathering meter readings. I was voted the top-rated customer service representative for this company. Other duties consisted of reconciling packing slips against invoices for accounts payable, answering 12 phone lines, distributing calls to different departments, filing, and assisting with selling equipment. Operated the forklift, invoiced supplies, closed out the cash drawer and handled petty cash.

07/1997 – 07/1998 Accountant Assistant

Accounting and Tax Solutions, El Paso, TX

My duties consisted of answering 3 phone lines, filing, customer service, payroll, accounts payable, general ledger entries, quarterly taxes, month end taxes, year-end taxes, reconciling accounts payable, running errands, making bank deposits and data entry.

01/1997 – 07/1997 Relief Youth Care Worker

Southwest Key Program, El Paso, TX

As a relief youth care worker, I was on call with the following responsibilities: Providing child-care, providing afternoon activities such as games, movies, outdoor activities and at the same time detaining the children from escaping the facility for their own well being and protection. I made sure the children felt safe while being detained in the facility until a case was heard from the INS Court to determine deportation or reunified with family in the United States. I also worked graveyard shift and monitored the halls to make sure the children were safe while being detained.

01/1994 – 01/1997 Office Receptionist

Blueberry Confections Inc., El Paso, TX

My secretarial duties consisted of filing, answering four phone lines, distributing mail and deposit slips, customer orders, shipping company candy samples to possibly new clients. Making weekly visits to Customs Foreign Trade Zone to have legal documents signed for exportation and performed inventory every month.

Education-Training

04/2015 – 06/2019 Grand Canyon University, CACREP-Accredited, Phoenix, AZ

Master of Science in Professional Counseling GPA 3.67

Transcripts available upon request

04/2002 – 06/2006 University of Phoenix, Phoenix, AZ

Received Bachelor of Science in Human Services GPA 3.59

Certificate of completion in Human Resources GPA 3.89

Transcript available upon request

01/1998 - 11/1998 Computer Labs, El Paso, TX

Certificates of completion Computer Enhancement Courses

04/1989 – 06/1993 Bel-Air High School, El Paso, TX

High School Diploma

Certifications

HR Mtg certificate, Asist Training, QMHP-CS, AED, Adult, Child, Infant CPR & AED Training (BLS), RILA education for continued education, Wrap-Around for CFP’s, Sped Education for CFP’s, Computer Labs Inc. for completion of computer courses, Family Partner (CFP). In service trainings to include - National Center on Substance Abuse and Child Welfare, Intake Screening and Admissions, Trauma, Abuse, and Neglect6, PTSD, and Related Conditions, Progress note/DAP, Incident Reporting, FASD – Fetal Alcohol Spectrum Disorder/Abuse Neglect Exploitation.

College Field Experience

Pre-Practicums: Master-Degree: Aliviane,Inc. 07/2018 -02/2019, assisted with COPSD group.

Completed practicum at New Leaf Wellness Center 02/2019 – 06/2020 assisting SOP, and Anger Mtg groups.

Bachelor-Degree: Child Protective Services 09/2003 – 11/2003, Center Against Family Violence 07/2004 – 09/2004, Village Oaks Retirement Home 06/2005 – 08/2005.

Detailed References

Areli Garcia, Case Manager Erika Amaya Andrade, LVN Lorena De La Mora, LCSW Oscar Lopez, Owner/Educator

Insight Global, LLC Accentcare El Paso County Computer Consultant

3528 Pera Ave, Apt 2 14402 Loma Vista 500 San Antonio St. Ste 501 14074 N Kansas

El Paso, Texas 79905 El Paso, TX 79938 El Paso, TX 79901 El Paso, TX 79902

915-***-**** 915-***-**** 915-***-**** 915-***-****

ad4ing@r.postjobfree.com ad4ing@r.postjobfree.com ad4ing@r.postjobfree.com ad4ing@r.postjobfree.com

Contact this candidate