Yolanda E. Robson

**** ******** ****** *******, ***** 77004 713-***-**** ad4imu@r.postjobfree.com www.linkedin.com/in/yolanda-robson/

SUMMARY

Savvy and highly insightful accounts receivable professional specializing in the healthcare industry, with extensive experience in claims management, coding and billing, invoice management, adjustments oversight, cash/credit payments, demographics development, communications and correspondence, stakeholder relations, and project management. Proven track record of promoting accuracy, efficiency, and alignment in managing admin and reimbursements functions. Excels at providing resources and support to staff and clients/patients alike to maintain operational effectiveness and essential services. Driven and dependable producer who promotes peak A/R functions for a dynamic healthcare organization.

EXPERIENCE

NETSYNC NETWORK SOLUTIONS, Houston, TX Accounts Receivable Specialist, 2021-Current

Verify discrepancies and resolve billing-related issues. Monitor customers’ accounts daily and make sure all are current. On board new commercial customers by taking all information provided and verify.

U.S. ANESTHESIA PARTNERS, Houston, Texas Cash Management Specialist, 2017-2020

Reviewed split claims (medical/cosmetic) for proper coding/billing accuracy. Assisted patients with invoice questions. Reviewed adjustments and completed or forwarded to department as required. Verified bulk facility payments (patient payments) and forwarded to posting team. Contacted facility for bulk payment issues. Set up demographics in system and forwarded to posting team for individual patient payments. Established demographics for patient cash payments and deposited into bank. Forwarded information and deposit slips to posting department.

Received all mail for department and opened and forwarded to correct persons.

Oversaw queue with credit payments for transfer to correct patient accounts.

IMED, Houston, Texas Reimbursement Coordinator, 2012-2017

Maintained confidentiality and integrity of patient data. Provided excellent service and attention to customers during face-to-face and phone conversations. Performed team evaluations and audits. Created agendas and communications materials for team meetings. Improved operations by working with team members and customers to find workable solutions.

Worked closely with team members to deliver project requirements, develop solutions, and meet monthly deadlines.

Earned reputation for good attendance and hard work.

ANESTHESIA ASSOCIATES LLP, Houston, Texas Assistant Office Manager, 1986-2012

Led efforts in credentialing 12 CRNAs and five physicians. Drafted agendas for monthly office meetings. Distributed team newsletters, email updates, and other forms of communication. Trained team members to drive efficiency and consistency. Expedited and settled patient medical claims by collaborating with insurance companies and managing collections to expedite payment issues. Monitored office inventory to maintain adequate supply levels and ordered products accordingly. Posted payments into system. Checked states of claims and refiled as necessary. Picked up anesthesia daily charges and compared to surgery schedule to verify all procedures charged accordingly. Coded surgical procedures and diagnoses (not certified). Entered charges into system. Balanced daily surgical sheet with patient records received. Noted monthly meeting minutes. Calculated CRNA work hours for payroll with ADP. Worked on patient accounts and insurance coverage verification. Reviewed patient correspondence and replied accordingly. Filed and followed up on insurance claims.

EDUCATION

WHARTON COUNTY JUNIOR COLLEGE, Wharton, Texas, Degree in Computer Science

COMPUTER SKILLS

IBIS, Surgery Management Software

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