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Customer Service Team Lead

Location:
Houston, TX
Posted:
March 22, 2024

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Resume:

**/**** - *******

**/**** - **/****

****

Stephanie LaNae Chance

*** ******* **** *********, ** 77562

832-***-**** ad4imn@r.postjobfree.com

Experience

Carenet Healthcare

Engagement Specialist

Effectively managed a high-volume of inbound and outbound customer calls. Trained in multiple programs such as Wellcare, Script Sync, Centene. Also have been trained on labs such as Prevnar and SS labs when they were available.

Walmart

Team Lead/Customer Service

Started on registers/checkout. Moved to money center/customer service for money transactions and returns. In 03/2020 management promoted me to Jewelry/Shoes Team Lead, kept track of ordering products, doing Modulars, making the schedule for the jewelry and shoe associates, returns, and much more. Education

Barbers Hill High

High-school Deploma

Lee college

Business administration

Incomplete

Skills

Strong interpersonal skills and ability to thrive in a fast paced environment Soft skills

Active listening

Technologically adept



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