Ronish Chand

Hawthorne, CA ***** 424-***-**** ad4ilx@r.postjobfree.com

Professional Summary

Dynamic and driven professional with more than seven years of experience in Management, Executive and Senior Administration roles in retail, education, and hospitality industries. Proficient in both independent and team settings, quick to adapt diverse workflows, and advancing organizational goals with a strong work ethic. Expertise in data analysis, problem- solving, project management, and adept at utilization of software tools (Microsoft 365 suite, Zoom, Banner), all aimed at optimizing operational efficiency and effectiveness. Education

Postgraduate Diploma in Management and Public Administration September 2020

University of the South Pacific, Laucala, Suva, Fiji Islands Bachelor of Commerce in Hotel Management

September 2015

University of the South Pacific, Laucala, Suva, Fiji Islands Experience

Manager, U & Me Variety, Nausori, Fiji (Dec 2022-Dec 2023)

● Managed operational and financial aspects of family business selling cosmetics, stationery and refreshment bar - yearly turnover of over a quarter million dollars.

● Monitor cash flow and assist with bookkeeping.

● Build good relationships with vendors and suppliers, attaining preferable pricing and preventing supply chain disruptions.

● Identify new sales & marketing opportunities, such as making agreements with schools.

● Formulate, review and revise policies and procedures.

● Assist with hiring and training new employees.

● Address customer concerns and build strong customer relationships, increasing customer retention.

● Regularly conduct market surveys/assessments, ensuring the latest products and best prices are available to compete in the market.

● Ensure the business is compliant with regulations. Management Consultant for the Department of Secretariat - Fiji National University

(June 2022-Dec 2022)

● Provide guidance and training to the senior staff of the department.

● Organized and hosted meetings for Academic, Management and Council committees to discuss project details, timelines and matters for approval.

● Reviewed existing university policies and procedures for improvements.

● Implement, notify and enforce the governance frameworks and processes to the Divisions and Colleges, ensuring their adherence.

● Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

● Ensure the University website is up to date, showing the currently approved version of courses and policies.

● Assist with the logistics of all meetings and resolve queries and issues in a timely manner.

● Facilitate events and seminars for the department, within and outside the campus.

● Ensure digitized records are up to date and signed by the respective committee Chairs.

● Prepared accurate and concise reports, conveying progress, issues and solutions.

● Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.

● Reduce department expenditure by providing feedback to improve software systems to fit business needs.

Clerical Officer/Senior Administrative Officer, Department of Secretariat - Fiji National University (Sept 2018-May 2022)

● Fulfilled the duties and responsibilities of the vacant supervisory position (Senior Administrative Officer) of the department from mid-2019.

● Prepare and manage the yearly University Meeting Calendar.

● Assist in drafting the departmental budget, submitting purchase requisition and preparing expense/acquittal reports.

● Coordinated special projects, events, seminars, office activities, and all University committee meetings.

● Assist with logistics of all meetings, produce documents, briefing papers, reports, correspondences, and presentations.

● Informing and ensuring the governance frameworks and processes are adhered to by the Colleges and Divisions.

● Maintained and updated records, including electronic document management; record filing, retrieval, retention, storage, compilation, coding, updating, and disposal.

● Liaise with all the Divisions and colleges, ensuring timely updates and important items are presented in the respective meetings.

● Identify and streamline processes to ensure time management, productiveness and efficiency are always achieved, such as creating a new template/format for minute writing and reviewing/revising current policies, procedures and guidelines.

● Offered diverse clerical support to the department, managed the University’s central postal mailing system, answered telephone calls and tracked documentation.

● Provided administrative support to supervisors or management personnel, such as Managers and Directors.

● Implemented new strategies for accurate records of stock control and reporting, resulting in the reduction of the department’s expenditures.

● Handled confidential information discreetly and always ensured transparency. Graduation Assistant, Department of Student Services - Fiji National University

(Mar 2018-Sept 2018)

● Managed the daily operations of the department, such as application processing, responding to student requests/inquiries, and providing reports to the Manager on a weekly basis.

● Verify, sort, and track graduation applications and submit them to respective Colleges in a timely manner for further processing.

● Facilitated graduation ceremonies, around 1000-1500 graduands in every event.

● Negotiate with various vendors to successfully conclude the graduation ceremonies within the budget, such as decoration, music and food.

● Prepared/reconciled expense reports by gathering receipts and verifying information according to the university policy/guidelines.

● Manage graduation gown loaning process (dispatch, collect, clean and storage).

● Digitized old and new records for archiving.

● Prepare and issue passes/tickets for VIP’s, students and guests.

● Assist in Student Support Services events such as sporting tournaments (Inter-Campus and Inter-University games), Campus Life events and examinations.

● Identified areas for improvement, such as revising application forms.

● Maintained a positive working relationship with fellow staff, other departments, and management.

Academic Assistant, Department of Academic Services - Fiji National University

(Dec 2017-Mar 2018)

● Provide comprehensive information on academic programs and Minimum Entry Requirements (MERs) to prospective students, contributing to increased enrolment rates.

● Identify the probable issues with the admission and enrolment processes, respond promptly and professionally to student inquiries, resolving issues and concerns to ensure smooth and efficient operations.

● Delivered exceptional customer service by warmly welcoming and attending to students' needs and concerns.

● Assist the team in verifying, processing and updating applications, ensuring timely response is maintained.

● Proactively contacted students for further information when necessary, demonstrating excellent communication and follow-up skills.

● Performed data entry into various databases related to academic operations.

● Maintained up-to-date knowledge of trends in higher education policy and regulations.

● Identify and correct errors and misinformation in the University's admission criteria. Customer Care Representative - Vodafone Fiji (Feb 2016-July 2016)

● Provide exceptional customer support via phone and chat to customers for account and technical issues.

● Being calm, confident and understanding when dealing with angry/ dissatisfied/ frustrated customers and ensuring that all company policies and procedures are followed to resolve the matter accordingly and promote loyalty.

● Maintained up to date knowledge of current, new and upcoming promotions, ensuring faster responses to queries.

Intern - InterContinental Fiji Golf Resort and Spa (Dec 2013-Dec 2014)

● Trained in various hotel departments, including Front Office, Sales, Marketing, Reservations, Finance, Food and Beverage, Housekeeping, and Maintenance.

● Ensured adherence to policies and procedures such as guest check-in and check-out, maintaining accurate account updates.

● Identify issues and errors in the current processes and provide feedback/review to the Managers with possible recommendations.

● Delivered excellent service in face-to-face and phone interactions, earning two recognition awards in Food & Beverage and Maintenance from management for timely resolution of customer concerns and exceptional customer service. Certification/Awards

● Certificate of Participation: Understanding & Implementing ISO 9001:2015 Training

● Certificate of Participation: 5S – Organizing the Workplace

● Certification of Participation: Business and Computing Fundamentals

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