Customer Service Human Resources

Treasure Wingate

Bryans Rd, MD *****

Email: ******************@*****.***

Mobile: 301-***-****

Dependable Committed Results-Driven

SUMMARY

Motivated professional pursing a Pathways or other Federal government position. Knowledge and skills include program specialist, project management, human resources, customer service, and other administrative support.

EDUCATION

Antioch University - M.A., Clinical Mental Health Counseling – (Graduate Spring 2024) Keene, NH. Chi Sigma Iota Member: New England Alpha Nu Epsilon Chapter - Counseling Academic & Professional Honor Society

Salisbury University - B.A., Sociology (Dec. 2018) Salisbury, MD SKILLS

Professional Skills:

• Project management; program and administrative support, customer service, client intake and outreach

• Case management; counseling/mentoring; outreach and advocacy

• Data collection, research, survey, analysis and report-writing Computer Skills:

• Proficient in MS Office Suite including MS Word, Excel, PowerPoint, Outlook, Microsoft Teams, Forms; Web-based meetings; social media for business; and databases. EXPERIENCE

Educator (Former Special Education Interventionist Teacher) May 2019 – Present Charles County Public Schools

• Program specialist in Language Arts with successful achievement in program planning, instruction, administering student assessments and case management for students under special education program..

• Support Human Resource activities by developing work performance plan and evaluating annual work performance of Instructional Aid/Teaching Assistant. Community Outreach Support (Volunteer) June 2018 - Present FTOP/ Reintegrating Alternatives Personal Program, Washington D.C. 2011 - 2014

• Provide operational, program support, and community outreach to assist individuals and families.

• Work in collaboration with program staff on administrative tasks including developing program resource material, review and editing documents, soliciting donations for resources needed, and establishing partnerships.

Treasure Thompson, 2 of 2

Clinic Administration Support/ Assistant - Internship June 2018 – August 2018 Health Partners, Waldorf MD

• Successfully performed client intake, interviews, patient outreach; direct assistance and referrals.

• Project governance in oversight of e-file “go-green” initiative for patient file conversion.

• Maintained medical supply inventory lists; created spreadsheets and public notices. Customer Service Rep./Office Assistant – PT Seasonal June 2018 - 2019 United Mechanical Engineering Services, Accokeek MD 2013 - 2016

• Excelled in project management including coordinating program, financial administrative and other project activities; completing financial and record reconciliation, bookkeeping, and website review • Provided customer service; responded to calls and inquiries; tracked and resolved customer requests.

• Eliminated backlog of inherited records and achieved significant time-savings for management. TRAINING/PROJECTS COMPLETED

Human Resources and Office Administration

• Leading and Managing (2020)

• Human Resources (HR) as a Business Partner (2020)

• Framework for Ethical Decision Making (2020) • Management’s Role in Preventing Harassment, Bullying, and Discrimination in the Workplace (2020) Behavioral Science

• Housing and Mental Health Projects (2020)

• Mental Health Studies – Suicide, Violent Behavior and Substance Abuse (2020)

• Healthcare, mental illness and other social problems impacting communities (2019)

• Researched and independently coordinated student project on prevention of campus sexual assault and other violence. (2018)

Additional Training

• Communications and Public Speaking (2016)

• Business Writing (2016)

• Mentoring (2018)

• First Aid Safety Training / CPR Certification (2018)

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