ERIKA M. TURDEVICH

Chino, CA ***** • 562-***-**** • ad4ild@r.postjobfree.com

Professional Summary

Dependable, meticulous and enthusiastic Administrative Assistant with expertise in anticipating professional needs, proactively identifying and resolving problems. Bringing proven ability to promote organization and take on multiple projects at once. Excellent work ethic, customer service and team building skills.

Skills

● Professional planning and coordinating

● Advanced clerical knowledge

● Database management

● Customer service-oriented

● Business Administration

● Strategic planning

● Critical thinker

● Team building

● Accounts payable and receivable

● Professional phone etiquette

Work History

Operations Coordinator International- 9/2022 to 12/2022 NQA- Clinton, Massachusetts

● Ensured the continuous development of customer service, technical skills and regulatory compliance in NQA.

● Promoted a culture of continual improvement whilst striving to maintain strong operational processes and regulatory compliance.

● Provided technical support and an authoritative escalation point for decision making for technical

& non-technical customer issues across all certification levels.

● Built and maintained strong relationships with NQA’s client base, regulators and team, ensuring the delivery of world class customer service.

● Supported the internal audit process within international client offices and actioning areas for continuous improvement.

Sales Assistant- 03/2022 to 04/2022

Renaissance Electronics Corporation- Harvard, Massachusetts

● Provided office support and client relations management within the Military and Commercial marketplace

● Effectively communicated in a timely manner in order to meet scheduling, delivery and cost needs for clients.

● Managed the client database.

● Assisted in organization and consolidation of client files.

● Provided excellent customer service while communicating needs of the customers and consulting with staff engineers in order to resolve technical issues. Office Assistant- 01/2019 to 02/2022

City Of South Gate, Public Works- South Gate, California

● Managed content on the City’s website including Public Works updates on Capital Improvement Projects.

● Worked with upper management to complete complex projects on tight budgets within timelines.

● Interacted with residents, clients, and contractors professionally by phone, email or in-person to provide information & directed to appropriate staff members.

● Opened and properly distributed incoming mail to promote quicker response.

● Organized, stored and retrieved files to enhance daily operations and support customer needs.

● Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

● Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel, Word, Adobe Pro, Paint 3D, CivicPlus and various Microsoft Office applications.

● Ensured business records were accurate by consistently updating vendor, utility company, contractor and customer information.

Custody Officer- 10/2005 to 01/2019

City Of South Gate, Police Department – South Gate, California

● Created and maintained arrest, medical record and classification files of inmates.

● Searched JDIC records for arrest history, warrants and various inmate criminal history reports.

● Searched buildings and grounds, living quarters and work areas for contraband.

● Built solid relationships with staff and residents to keep the institution safe and secure.

● Developed team communications and information for jail meetings.

● Worked with supervision to resolve safety and security issues, improve operations and provide exceptional customer service.

● Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

● Restrained inmates when disturbances required physical intervention.

● Completed dorm sanitation and maintenance checks and reported results to management.

● Ensured the attendance of inmates to their court dates, county facilities and medical visits. Education

Diploma

Sonora High School - La Habra, CA

Mt. San Antonio College - Walnut, CA

Rio Hondo College - Whittier, CA

Certifications

● Sheriff-Coroner Department- Corrections Officer Core Course

● Title 15 Correction Officers Jail Liability

● Department of Public Safety Administration of Justice Center- POST Certified Training P.C. 832 Course Arrest- Module I & III

● Federal Emergency Management Agency (FEMA)- National Incident Management System

● State of California Department of Real Estate Salesperson, License #02068201

*References available upon request.

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