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Customer Service Assistant Manager

Location:
Queens, NY
Posted:
March 22, 2024

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Resume:

MOHAMMED HOQUE

New York 718-***-**** ad4il3@r.postjobfree.com

EDUCATION

Brooklyn College CUNY – Murray Koppelman School of Business, New York May 2021 B.S. Internal Accounting

● Relevant Courses: Advance Topic in Auditing, Audit Concept and Accounting Research, Accounting Information Systems, Intermediate Financial Accounting, Macroeconomics, Operations Management, Cost Accounting, Economic and Statistic PROFESSIONAL EXPERIENCE

Grocery Department Clerk - Bogopa Service Corp. Food Bazaar Supermarket, NY Jan 2023- Present

● Ensuring that all goods are stored properly to ensure everything is organized and in place by following the UPC number.

● Stocking shelves and maintaining inventory levels to ensure no products run out.

● Maintain a clean and neat store appearance for our customers.

● Receive and store incoming products in a timely manner.

● Provide excellent customer service by answering questions and providing product insight.

● Assist fellow associates as needed throughout the store. Technical Support Representative – American Management Association, New York City June 2022- Jan 2023

● Prepare all meeƟng rooms to be set up according to meeƟng requirements; includes the tesƟng and operaƟon of all audiovisual technical equipment in meeting rooms; including, but not limited to laptops/desktops, speakers, LCD projectors, DVD players, monitors.

● Ensure that the meeting room meets the needs of the AMA speaker and/or clients by acclimating them to capabilities of the equipment in the meeting rooms and by continually following up to troubleshoot any/all technical or logistical challenges if necessary.

● Create and maintain accurate inventory of all center equipment biannually or as requested by Central Assistant Manager.

● Reconciling vendor invoices for payment.

● Creating internal directory for AMA’s Training Certificate Program by using power point slides.

● Prepare AMA’s Training Certificate Program by checking material checklist make sure everything is present for the course.

● Maintain Ad hoc research projects.

● Continually research new and innovative technology which may be applicable to business and present them to Center Assistant Manager.

Customer Service Representative /Cashier – Corporate Chef, New York City May 2017 – Nov 2019

● Imported 5 customers into QuickBooks to consolidating financial information for three days

● Handled 17+ online orders and 25+ in-person daily; max 30 customers to receiving a customer satisfaction of 90%

● Reduced waiting time for customers by keeping services limited to a 3-5 minute interval PROJECTS

Food Regression Analysis Jan 2020

● Used ANOVA and T-statistics to find fraudulent or unusual activities within the food industry as a consultant. Check outliers and confirm with 10k to show a representation of Mergers, Acquisitions, and changes in CEO KPI Case Study Jan 2020

● Created a dashboard to illustrate the sales data for Malloy to include KPIs for depicting the percentage of dollars per 5 sales people, monthly sales dollar by product style with a slicer for analysis Technical: Quickbooks, Microsoft Office, Microsoft Excel, and Microsoft PowerPoint. Interest: Accounting, Forecasting, and Running



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