Sherry Singer

***** ******* ***** #***

Brookfield, WI 53045

262-***-****

Summary:

● Experienced Customer Service Specialist with expertise in Collecting Phone Payments by Inbound calls

and making outbound calls.

● Competent in taking Cash, Check and Credit Card Payments.

● Capable of managing incoming and outgoing calls to Companies

Professional Experience:

Napleton’s Toyota of Brookfield, Brookfield WI 53045 Apr 2021 to

Present

Receptionist/Scanning Support

● Answer multi-line telephones on computer based Shortel virtual switchboard

● Greet customers and direct them to the appropriate area, while getting them assistance if necessary

● Take all messages, voicemails and page when necessary

● Follow all procedures for answering and directing incoming phone calls while utilizing provided scripts

● Receipt money for Sales Department into CDK, data entry of customer information and printing of

receipts

● Assist Office Management team with miscellaneous office projects

● All credit card transactions completed on Verifone credit card machine and verify all sums of cash

● Sort all parts invoices and service repair orders into numerical order for file clerk

● Proof and verify all DSDA accounting repair orders and parts orders to make sure they are scanned into

CDK

Goodwill of SE, New Berlin WI 53151 (Full Time) Sep 2018 to Jan

2021 Production Assistant

● Sorting through 45's and Gaylords to locate high quality units for pricing

● Price all units and place them on cart to be taken to the sales floor.

● Once the cart is full count all units and tally on sheets provided.

● Full Time staff needs to price 125 units per hour to make the daily goal.

● Clean Glass on Pictures, Mirrors, or any glass items where needed prior to sending to the sales floor.

Bob’s Discount Furniture, Racine WI 53406 (Full-Time) Jan 2017 to Mar

2018 Customer Service Representative / Office Assistant

● Answering of Phones and Emails

● Cashiering

● Collecting of Phone Payments by Inbound calls and making outbound calls and taking

orders

● Managing of Layaway/Price protection for Customers

● Assisting with Financing for Customers for no Interest Financing

● Working Daily Reports

● Taking of Cash, Check and Credit Card Payments

● Customer Service

● Making of Coffee, Stocking of the Cafe

● Scheduling Deliveries

Culver’s Inc., Oak Creek WI 53154 (Part-Time) Oct 2014 to Jun

2016 Cashier

● Greeting customer upon Arrival

● Taking Customer Orders

● Thanking Customer and saying enjoy your meal

● Serving Customer meal at table

● Setting up fountain for the toppings of custard

● Making of Coleslaw for the week

● Working of Drive thru

Clean Solution, Hartland WI 53029 (Part-Time) Apr 2013 to Aug

2014 Cleaning Technician

● Removal of all garbage from all areas of building

● Vacuuming of all offices, cubicles, and entry ways as needed

● Dust mopping of floors nightly.

● Cleaned all glass doors and windows as necessary

Education:

● Milwaukee Area Technical College

Awards and Achievements:

● I have multiple Certificates from prior work. I can provide if needed.

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