Email: ad4ikj@r.postjobfree.com

Cell: 510-***-****

San Francisco, CA

EDUCATION

Merritt College, Oakland, CA

August 2011 – June 2012

Associates Degree in Paralegal Studies

EXPERIENCE

Staples, Sacramento, CA

Cashier, July 2023 – Present

Greeted and assisted customers with questions and inquiries about company policies and products.

Provided excellent customer service through quick and accurate cash transactions.

Organized store layout to ensure seamless customer experience.

Worked as part of a team to help increase store efficiency.

Shipped and received store products.

Stocked inbound store products on shelves.

Mailed out damaged or return items to manufacturers.

Street Plus, Sacramento, CA

Community Representative, November 2022 – May 2023

Engaged homeless persons in conversation and helped facilitate their relocation to shelters and/or out of public spaces.

Exhibited a strong ability to de escalate tense situations that could evolve into altercations.

Received and transferred inbound phone calls about community center services.

Greeted visitors, answered phones, and filed sensitive client documents.

Roots, Oakland, CA

Community Representative, September 2022 – November 2022

Provided food assistance for disadvantaged community members.

Encouraged community empowerment through community-oriented outreach activities.

Assisted with day to day tasks in a “Medical Home” setting.

Provided patients and community with active and attentive listeners who take initiate to assist vulnerable and disadvantaged patient populations.

Coordinated community outreach projects for community bonding in greater Sacramento region.

Conducted client intake and enrollments into the Roots Program.

Transferred inbound phone calls to appropriate destinations.

Exela Technologies, Rancho Cordova, CA

Customer Service Representative, September 2021 – June 2022

Greeted visitors upon arrival to organization and checked in clients for appointments.

Informed clients about facility operations and company’s mission statement.

Resolved customers’ inquiries via telephone and distributed information in regards to member health benefits.

Offered printing services, charted company inventory, and cleaned work station.

Monitored entrance with badge accessibility.

Mattress Firm, Sacramento, CA

Store Manager, September 2018 – July 2021

Greeted visitors upon arrival to organization and informed clients about facility operations and company’s mission statement.

Resolved customers’ inquiries via telephone and distributed information in regards to member store benefits.

Supervised clerks and employees to ensure excellent customer experience.

Skills and Certifications

Skills:

Adept at professionalism, patience, and cordial relations.

Diligent worker.

Excellent communicator.

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Capable of working independently or as part of a cohesive team.

Attentive and fast learner.

Capable of multitasking.

Contact this candidate