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Loss Prevention Customer Service

Location:
Minneapolis, MN
Posted:
March 22, 2024

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Resume:

Johnathan Newman

Saint Paul, MN ***** 612-***-**** ad4ika@r.postjobfree.com

Objective

Motived and accomplished in custodial services, construction, and forklift operation as well as leadership skills that are focused on teamwork and mentoring. Abilities to be adaptive, flexible, detail oriented and willing to take on a challenging position for growth who is seeking a fulltime position that allows my skills and knowledge to improve outcomes and growth.

Experience

Loss Prevention Officer, Menards (contract position) 2023

Work closely with store and loss prevention leadership

Utilized one of the industry’s most advanced camera systems

Conducted surveillance and apprehensions of external theft suspects in compliance with company guidelines

Monitored customer and Team Member activity to prevent potential theft of Company assets

Assisted with monitoring store compliance with company policies and procedures on theft deterrence, safety, and operations controls

Accurately completed all statistical and incident reports

Maintained all apprehension and investigation records according to company standards

Custodial Lead #1, ABM Cleaning Services 2022 - 2023

Maintain cleanliness of interior and exterior common areas, including lobbies, office areas, elevators, entryways, hallways, amenity spaces, and grounds.

Replace light bulbs in the lobbies, elevators, entryways, hallways, or stairwells, when necessary

Responsible for the care, maintenance, and inventory of all supplies and equipment owned by the property

Complete heavy cleaning jobs upon request

Kept sidewalks shoveled in the winter, and add salt to remove ice when necessary

Demonstrate strong professionalism

Excellent customer service always as a representative of ABM Cleaning Services

Respond to basic maintenance requests

Operate floor scrubber and other equipment

Custodial Supervisor, Minnesota Children’s Museum 2021 – 2022

Selected and assigned staff, ensuring equal opportunity in hiring

Evaluated and verified employee performance through the review of completed work assignments and work techniques

Identified staff development and training needs and ensured that training is obtained

Ensured proper labor relations and conditions of employment were maintained

Maintained records and prepared reports

Made rounds to check for crew coverage, give special cleaning instructions, and/or assignments, and ascertains compliance with directives

Determines materials, supplies, and equipment needs; requisitions cleaning supplies and materials

Ensured that work was performed according to OSHA regulations and Museum safety standards were met and ensured that MSDS logs were up to date

Ensured that the building was secure when working during non-business hours.

Ensured that work was performed without damage to exhibits

Inspects equipment for cleanliness and ensures it is working properly

Performed related duties and responsibilities as required

Custodial Lead, Walker Place 2019 - 2021

Maintain cleanliness of interior and exterior common areas, including lobbies, office areas, elevators, entryways, hallways, amenity spaces, and grounds.

Replace light bulbs in the lobbies, elevators, entryways, hallways, or stairwells, when necessary

Responsible for the care, maintenance, and inventory of all supplies and equipment owned by the property and/or management company

Complete heavy cleaning jobs upon request

Kept sidewalks shoveled in the winter, and add salt to remove ice when necessary

Notify supervisor of any resident or safety issues such as maintenance needs, resident issues or changes

Assisted patients in wheelchairs to room and assisted to bed

Demonstrate strong professionalism

Excellent customer service always as a representative of ABM Cleaning Services

Contribute to cleanliness and curb appeal of the community

Respond to basic maintenance requests

Operate floor scrubber and other equipment

Custodial Lead, Marsden Cleaning Services 2018 - 2019

Maintain cleanliness of interior and exterior common areas, including lobbies, office areas, elevators, entryways, hallways, amenity spaces, and grounds.

Replace light bulbs in the lobbies, elevators, entryways, hallways, or stairwells, when necessary

Responsible for the care, maintenance, and inventory of all supplies and equipment owned by the property

Complete heavy cleaning jobs upon request

Keep sidewalks shoveled in the winter, and add salt to remove ice when necessary

Demonstrate strong professionalism

Excellent customer service always as a representative of ABM Cleaning Services

Respond to basic maintenance requests

Operate floor scrubber and other equipment

Construction/Remodeling, Frank Martins Kitchen and Bath Design 2003 - 2018

Familiar with appropriate design and visualization tools

Considered the placement of water and electrical systems to ensure safety

Assisted with creation of a plan which details the layout and appearance of all installations and loose furniture

Suggested appropriate materials and finishes

Cut resources down to size, as needed (ex. Drywall, tiles, wood flooring, etc.)

Applied sealant, varnish, and paint to cabinets, if required

Inspected each completed item to ensure that it has been constructed accurately, and that the necessary finishes have been applied

Identified and removed walls, ceilings, and floors that need to be replaced

Installed new walls, ceilings, and floors

Built and installed new fixtures and cabinets

Painted and finished walls, ceilings, and floors

Skills & abilities

Leadership

Problem solving

Communication

Customer service

Critical thinking



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