Tabassum Mafi Shiraz

Address: Flat No. ****, Building D, Godrej Prana Society Undri, Pune, Maharashtra,

India, Pincode : 411060

Email Id: ad4ik4@r.postjobfree.com

Mobile Number : +91-855*******

SENIOR SALES MANAGER

Experienced Senior Sales Manager with 10 + plus years of business to business professional sales. Responsible for

improving revenue and developing sales methods for a geographical area. A demonstrated self-starter with strong

sales, communication, and presentation skills. Results-driven individual with a niche for increasing revenue streams

and developing long-lasting and effective client relationships. Bringing forth the ability to develop and implement

winning business plans that lead to increased sales.

KEY COMPETENCIES

Sales processes, Business Sales presentations Advance Salesforce.com

development and planning Coaching and mentoring B to B sales

Direct sales Verbal and written communication Sales expertise

Product and service sales Sales operation Marketing strategy

Operations Trained in consumer marketing, Business Development

PROFESSIONAL EXPERIENCE

Feb 2022 - Present

Bhanzu -Exploring Infinities

Senior Sales Manager

Met with clients, delivering presentations, and educating on product and service features and offerings. Coached and

counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Grew sales and

boosted profits, applying proactive management strategies and enhancing sales training. Maintained relationships

with customers and found new ones by identifying needs and offering appropriate services. Identified, hired and

trained highly-qualified staff by teaching best practices, procedures, and sales strategies. Utilized metrics to modify

low-performing sales and marketing programs and plans to increase effectiveness. Evaluated performance against

goals and implemented appropriate development plans. Engaged in product training, demonstrations, consumer

awareness, branding, and acquisition initiatives to raise awareness and revenues. Liaised with sales, marketing, and

management teams to develop solutions and accomplish shared objectives. Coached and promoted high-achieving

sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Achieved established KPI for company, regional team and individual performance through teamwork and focus on

customers. Maintained financial controls, planned business operations and control expenses while identifying and

pursuing opportunities to grow business operations and boost profits.

Whitehatjr Oct 2020 - Feb 2022

Sales Manager

Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and

results. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories;

and projecting expected sales volume and profit for existing and new products. Implements national sales programs

by developing field sales action plans. Maintains sales volume, product mix, and selling price by keeping current with

supply and demand, changing trends, economic indicators, and competitors. Establishes and adjusts selling prices by

monitoring costs, competition, and supply and demand. Completes national sales operational requirements by

scheduling and assigning employees; and following up on work results. Maintains national sales staff by recruiting,

selecting, orienting, and training employees. Maintains national sales staff work results by counseling and disciplining

employees; and planning, monitoring, and appraising job results. Maintains professional and technical knowledge by

attending educational workshops, reviewing professional publications, establishing personal networks, and

participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Vsynergize Outsourcing Pvt Ltd Sep 2017- Feb 2019

Sales & Sofskill Trainer

Establish training needs by collaborating with sales leadership, analyze sales KPI's and performance results. The

continual development of quality new hire and continuation training programs and training materials. Develop

individual and/or group training methods to meet the needs of the department. Evaluate training program

effectiveness and make adjustments as needed. Create coaching components and knowledge articles to support

continuation training and performance development. Provide a leadership role to mentor and coach sales agents as

needed or requested by leadership. Build and sustain relationships using the appropriate interpersonal skills and

communication methods to build constructive relationships with customers, business units, service organizations and

other stakeholders to meet shared goals and objectives. Contribute to the team's success by demonstrating

cooperation and collaboration while participating in a group or team environment.

Antarang Foundation (Contract Basis- NGO) Nov 2017- Mar 2018

Career Aware Trainer

Instill a safe, healthy learning culture where students actively collaborate and take ownership of the program Follow

the proprietary curriculum designed by Antarang. Build professional relationships with school principals, teachers and

program coordinators Ensure all outcomes for the program are met in all assigned schools. Document reports about

the progress of students. Give periodic critical feedback about the program, content and operations to relevant

teams.

Concentrix Services July 2015 - Aug 2017

Sales & Sofskill Trainer

To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench

mark, before they hit the floor. Ensuring Improvement of Quality Scores of Dos. Conduct skills gap analyses to

identify areas of improvement Design training curricula within time and budget constraints Produce physical and

digital educational material (e.g. videos and case studies) Onboard new salespeople. Coordinate individual and team

performance review sessions to discuss strengths and weaknesses Monitor sales objectives and results Collect

feedback from trainees and managers about training courses Report on impact of training programs (e.g. sales

achieved) Liaise with external trainers or industry professionals and organize seminars Maintain updated records of

training material, curricula and cost.

Flipkart - Ecommerce Sep 2014 - June 2015

Seller Support

Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to

Flipkart Sellers and Merchants including the appropriate escalation of Sellers’ issues. Maintains a positive and

professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Demonstrates excellent time-management skills and the ability to work independently while using departmental

resources, policies and procedures. Contributes to a positive team environment and proactively aids team members

with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact

resolution, and attendance. Liaise with other departments such as Customer Service, Merchant Investigations, or

Payments teams as required to resolve Seller’s issues and questions.

Aegis Ltd Aug 2011- Aug 2014

Operation Specialist

Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary

Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget

Create procedures and protocols (such as checklists) and distribute to staff Communicate and coordinate with

employees including executive operations team) and vendors Onboard and train new employees to ensure that they

adhere to standard operating procedures.

EDUCATION & CERTIFICATIONS ACHIEVEMENTS

Bachelor of Arts I manage three sales executive that have

Majors: English Literature, Sociology and History continued to hit target month on month.. I have

signed on 85 new clients and exceeded sales

Address: Rani Durgawati University, Jabalpur, targets by 20% in two consecutive years for which

India. I have been promoted as a Senior Sales Manager

along with increment in a annual salary. I can

bring as much enthusiasm, energy, and creativity.

I am certain I would make a valuable addition to

Frankfinn Management Consultant

your organization. I can step in and make

Basic cabin crew training course immediate positive contributions to help you meet

Address: Best Building, 'A' Wing, 5th Floor, S.V. your objectives.

Road,, Opposite Andheri Railway Station,

Andheri(W), Mumbai, Mumbai, India

Website https://www.frankfinn.com

DIGITAL SKILLS

LANGUAGE SKILLS

Communication, collaboration and participation

Mother Tongue(s): Hindi

Digital learning and development, problem

Other language(s): English, Urdu & Persian

solving and innovation.

Contact this candidate