ina Miller

**.***.*****

Mainentinama@gmail

Huntsville, AL 35810

SUMMARY

Personable anddedicated Customer Service Representative with extensive experience in

["ypel industry Sold team player with upbeat, positiveatitude and provenskilin

‘establishing rapport withcliens. Motivated to maintain customersatsfactionandcontribute

‘tocompany success. Articulateenthusistc and rsult-oriented with demonstrated pasion

for building relationships, cultivating partnerships and growing businesses.

Motivated ob Title) focused onstreamlining service proceduresand maximizing team

productivity. Consistent in satistying customers, building lyalty andsving retention

processes. Demonstrates superb judgmentin balancing customer, employeeandcompany

objectives

Reputablecustomersenvceprofessional brings strong phone speaking sills paired with

in-depth knawledgeafCRM.systems. Offers vast experience comecing customerwith

products andservees. Punctual and responsible individual polished in navigating multiple

computersystems and applications.

Detailed Client Service Associate known forhaving greatorganizationalskills. Giftedat

working withalltypes of customers. Looking for anew role where hardworkanddedication

will be highly valid

Motivationa leaderandorganizationalproblem solverwithadvancedsupenisony team

bulldingandcustomerse nicestils. Experience teppinginto roles and quickly making

positive changesto divecompany success. Focusedonusingtraining, moritoringand morale-

building techniques tomaximizeemployeeengagement and performance.

Dedicated Customer Service Specialist providing skills to prioritize and mult-askin fast-paced

working environment. Successfully works 5 partof tam to each personal and business goals.

Known forsuccessfllyhandng escalated customer supporissues.

Hardworkingandreliable 05 lo} with strong abil in (T2s).Offering [kil and[ hl.

Hight organized, proactive and punctual with team-oriented mentality.

SKILLS

Conflict Resolution Techniques .

callcenter Operations .

© Problem-Sohing ‘© Problem Resolution

1 Delegating Work © TeamLeaderhip

© Continuous improvement ‘* Employee Coaching and Motivation

‘¢ Team BuildingandLeadership © Hiringand Training

Time Management

‘Workflow Management

lesue Resolution staf Taining

oalSetting

TalningandDevelopment

Performance Evaliations

Positive and Constructive Feedback

Leading Team Meetings

EXPERIENCE

Customer Sewice Manager

Huntsville, AL

‘TjManxDept Store! Apr2ow to Current

* helpopen and close the store helpwithcounting and puttingout the money! also

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