ALLISON

RAPAN

ad4ijw@r.postjobfree.com

386-***-****

Daytona Beach, FL 32114

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Walmart - Coach

Palm Coast, FL • 09/2009 - 03/2024

WORK HISTORY

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

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Increased employee retention, training staff in effective customer service techniques and product knowledge.

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Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

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Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

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Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.

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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Rotated merchandise and displays to feature new products and promotions.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Created and maintained safe and secure work environments for employees.

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• Reconciled daily sales transactions to balance and log day-to-day SKILLS

• Performance Evaluation

• Staff Development

• Event Scheduling

• Operations Management

• Team Training

• Talent Recruitment

• Schedule oversight

• Facility Maintenance

Verbal and written

communication

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• Effective Communication

• Safety Protocols

• Written documentation

• Compliance Management

• Team motivation

• Performance Improvements

• Motivational Techniques

• Task Delegation

• Store Organization

• Stock management

• Loss Prevention

• Records Management

• Team Building and Leadership

• Flexible Schedule

• Strategic Merchandising

• Retail Operations

• Shift Scheduling

• POS systems operations

• Store Opening and Closing

• Employee Scheduling

• Work Planning and Prioritization

• Inventory Control

• Customer Service Management

• Customer Service

• Pricing and Markdowns

• Hiring and Training

• Billing

• Transaction Processing

• Vendor Management

• Assignment Delegation

• Performance Evaluations

• Customer experience

• Store operations

• Staff Scheduling

• POS Systems

• Scheduling Coordination

• Human resource policies

-Deland High School

DeLand, FL • 06/1995

High School Diploma

EDUCATION

Wyndham Resorts - Front Desk Supervisor

Daytona Beach, FL • 03/2006 - 05/2009

revenue.

Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

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Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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Monitored daily cash discrepancies, inventory shrinkage and drive-off.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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• Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

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Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.

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Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

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Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

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Contributed to the development of new front desk procedures for increased efficiency and better guest service.

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Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

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Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.

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Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

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Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.

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