DONA MAINA

***** * **** ***** **.

917-***-****

PROFESSIONAL SUMMARY

Confident and highly qualified Professional with over 15 years of distinguished performance in the service and hospitality industry. Broad-based background encompasses work ethic and commitment to organizational objectives in a highly competitive and rapidly changing marketplace. Proactive manager, Team Player, and tactical planner with the ability to attract and secure key players in building strong and lasting business relationships. Recognized for decisive leadership and proven abilities to face challenges head-on and execute sound decisions while directing product launches. CORE STRENGTHS Competitive Marketing Analysis Strategic Planning skills Relationship building Business development Excellent presentation skills Direct and channel marketing Management & Development. Passionate Trainer with extensive knowledge of restaurant training and proven success working for the candidates trained.

Devoted to long-lasting and comprehensive results for every member of staff.

WORK HISTORY

Senior Recruiter 09/2022 – Date

Digital1 Solutions LLC

•Negotiated and drafted contracts with business partners, clients, and vendors.

•Developed quarterly business plans to evaluate cost projections.

•Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies.

•Developed innovative sales and marketing strategies to facilitate business expansion.

•Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

•Oversaw business-wide changes to modernize procedures and organization.

•Developed a program to promote new managers from within, building and maintaining a cohesive leadership structure.

•Spearheaded change management and strategic turnaround for the company during significant restructuring and downsizing.

•Managed divisional marketing, advertising, and new product development.

•Directed technological improvements, reducing waste and business bottlenecks.

•Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

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SKILLS

•Employee Motivation and Performance

•Operations Administration

•Stacks Understanding

•Planning and Execution

•Portfolio Management

•Operational Oversight

•Leadership and People Development

Certified Trainer & Coach, 04/2016 - 03/2023 (part time) Darden Restaurants, Olive Garden

•Planned and implemented courses of instruction accounting for individual strengths and final objectives.

•Documented attendance, participation and progress.

•Maintained organization of documents, materials and equipment.

•Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

•Scheduled and taught in class and online courses to increase learning opportunities.

•Mentored new hires, resulting in stronger staff development and increased productivity.

Senior Operations Manager/Senior Recruiter, 10/2012 - 11/2015 L'WJAAR CAFÉ W.L.L

•Reporting to directors) Reason for leaving: Relocated to United States to be with family.

•DUTIES:

•Started brand from the ground up.

•Full planning, business plan, designs, sourcing location, and dealing with contractors for building.

•Hired, scheduled, supervised, trained and coordinated work of Front of House and Back of house Ensured controls are in place to safeguard inventory controls Managed finances such as budget, payroll, and purchasing Developed initiatives to build sales, profitability, and guest counts Was responsible for physical/aesthetic maintenance of restaurant, cafe and conference spaces Managed F&B budgets and costs Ordered, maintained and endured inventories of every item in café and store including furniture.

•Developed (SOPS) Standard operational procedures for the unit Maintained and implemented standards of quality in all food and beverage service operations Implemented and carried out supervisory responsibility following policies and procedures Adhered to all Municipality requirements for all staff and café standards Ensured that restaurant operated efficiently and effectively within Municipal and civil defense requirement Ensured adherence to all Qatar state cultural values (Muslim country) Ensured all safety and security systems and procedures were followed to ensure health and safety of employees and guests Established standards of food safety and sanitation in coordination with chef.

•Oversaw correct receipt, storage and handling of food and beverage products to ensure quality and freshness at all times.

•Traveled on behalf of company outsourcing of raw materials, paper items and operational equipment.

•Performed other duties as assigned.

Business Development Manager, 10/2011 - 09/2012

ID TRADING AND CONTRACTING

•Prepare a detailed business plan so as not to lose sight of goals and objectives.

•Network with other small businesspeople; establish a support group.

•Attend workshops, trade shows, and seminars to keep up to date on changes in the industry.

•Proactively hunt for target organizations and establish communications with those businesses that can benefit from company services.

•Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

•Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

•Researched and identified opportunities for account growth, account penetration, and market expansion.

•Negotiated, prepared, and signed contracts with clients.

•Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.

•Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.

•Worked with existing customers to increase purchases of products and services.

•Performed research to uncover potential target areas, markets and industries.

•Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.

•Created reports and presentations detailing business development activities.

Multi-Unit Manager, 08/2008 - 08/2011

JAWAD INTERNATIONAL PROJECTS, COSTA COFFEE

•Manager) Reason for leaving better opportunity at ID DESIGN.

•Developed and implemented a comprehensive marketing plan and research documents for launching of products.

•Training of Managers on operations, brand standards and Customer service.

•Submitting Monthly sales and Key Performance Indicator reports after consolidation of costs and wastages.

•Budgeting of marketing Campaigns for next promotion period and ensuring Not to exceed Budgets.

•Demonstrated competency in successfully writing and executing multiple business plans.

•Determine Factors affecting Business profits and Loss.

•Dealing with all leave applications, gratuities and Final settlements.

•Ensuring SWOT of business is approached smartly.

•Ensuring new candidates hired have their visa's processed in time and their medicals done to get them to operations for company induction.

•Ensuring company legacy and brand is followed by new candidates.

•Conducting Yearly appraisals for Managers and Assistant Managers.

•Ensuring Salary scale depending on the length of service investigated into for all staff.

•Booking of Hotels and reservations for Senior Management from the UK and/ or Bahrain.

•Making sure online ordering and Inventory are managed on a weekly basis.

•Choosing employees for each month.

•Computing monthly incentives for the market on achieving targets and matching criteria Issued.

•Keeping General Expense imp rest and doing general expense purchases.

•Spot checks (store audits) of petty cash for all stores in Doha.

•Purchase and order all machinery or electric equipment online.

•Ensuring that unnecessary expenses are minimized to the lowest level.

•Paying staff who are temporary cash salaries.

•In charge of all accommodations and ensuring they are maintained according to municipality requirements.

•Representing the company in meetings when it comes to new sites.

•Ensuring that sales are monitored closely and giving strategies to enhance sales.

BRANCH MANAGER, 09/2005 - 07/2008 NAIROBI JAVA HOUSE

•Boosted branch sales by developing and deepening customer loyalty through incentive programs.

•Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

•Maintained friendly and professional customer interactions.

•Engaged employees in business processes with positive motivational techniques.

•Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.

•Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol and payroll operations.

•Evaluated applications against outline specifications to approve, reject or recommend adjustments files.

•Identified and capitalized on community business opportunities with effective networking.

EDUCATION

Associate of Arts, Homeland Security, Expected in 12/2024

University of Maryland - University College - Hyattsville, MD I am currently in my 4th year college for my undergraduate program.

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