Devanshi Patrawala

Mobile: 872-***-****

New York City, NY 10023

Email: ad4iiq@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/devanshipatrawala/

Summary

IT Business Analyst with 8+ years of experience in Finance, Banking, Pharma and Healthcare industries. Strong experience in Product Development and Management, Agile, Scrum, Data Analysis, Software Development Life Cycle (SDLC), SaaS methodologies, ITSM, ITIL, IAM, Stakeholder Management, System Modernization and Change Management, QA, Process Reengineering and Implementation, Corporate Strategy and Planning

Technical Skills & Tools

Business Analysis, Product Management, Process Reengineering, SaaS, Project Management, Stakeholder Management, Wireframes, Agile, Scrum Management, UAT Testing, ITSM, ITIL, IAM, UI/UX

Software/Tools: Jira, Visio, SharePoint, ServiceNow, Active Directory, Nice Actimize, SQL, XML, UML, Power BI, Asana, Teams

Professional Experience

Morgan Stanley New York Jan 2023-Oct 2023

Product Owner/Business Analyst

Worked in the Data and Analytics team for HR data in Snowflake data lake

Conducted Data Analysis and Requirements Gathering and provided appropriate solutions for our Business teams

Conducted UAT testing for requirements and collaborated with QA and Dev in order to test and provide sign-off

Provided updates on Jira meetings and helped with Backlog Grooming and Release Planning

Designed new datasets and worked with the Business Team to gather requirements, write logic and security rules

Collaborated with IAM, Security, Dev, QA and Business teams across different locations and time-zones

Used SQL for extracting data and conducted data analysis in Excel, PowerBI, and Tableau

Bank of America New York Sep 2021-Dec 2021

Scrum Master/Business Analyst

Involved in conducting Scrum calls and administering scrum ceremonies and updating the Jira board

Collaborated with Product Owners, Release Managers, and the Development team to plan and organize product requirements, backlogs, sprints, and releases

In charge of Daily Scrum Calls and other meetings with the release management team, product owners, business analysts, developers, architects, and testers

Kept track of and communicated requirements, changes, updates and represented them on the Jira boards

Created and administered new Scrum and Kanban Jira boards as well as Jira functionalities like Labels, Epics, etc.

Managed and created the Product Backlog and conducted Backlog Grooming on a regular basis with the Product Managers

In charge of Sprint Planning and Sprint Review sessions and other Agile Ceremonies with the Development team

Ran SQL queries in order to pull relevant reports for testing and quality purposes

Planned Parenthood Federation of America New York City, New York May 2020-Sep 2021

Lead Business Analyst

Worked alongside PMs to manage multiple projects, gather and document requirements, solutions, project timelines and implementation

Managed Business Analysis activities for IAM, Endpoint Management, AD and AWS upgrade, Tableau and Corporate Strategy projects

Created new Process Flows and Data Maps for all projects and visualized all teams, activities (manual and automated), and data flows and systems involved

Created a repository of documentation templates of BRD’s, User Guides, Tests Scripts, etc. for the PMO

Managed Requirements Gathering, Process Reengineering, Data Mapping, Implementation, and Change Management activities

Analyzed and strategized the organization’s long term and short-term technology goals, strengths, weaknesses, anticipated future needs and upgrades for Vendor and technology partner selection and management

Depository Trust and Trading Corporation (DTCC) Jersey City, New Jersey Jan 2019-Jul 2019

Business Analyst/Product Analyst

Established the new Global Trade Repository (GTR) service team, which processes trades between banks and Financial Regulatory institutions for the Derivatives practice, and moved the organization to an Agile environment along with working with the Product Owners and Director to manage requests and workflow in Jira

Managed Application Lifecycle Management (ALM), requirements and relationships for DTCC’s fintech product (GTR) for derivatives and liquidity finance and worked with the development, test and project teams to deliver builds, upgrades and enhancements in order to process the trade life cycle in a timely manner throughout all environments

Represented the Enterprise Infrastructure Service Delivery team on the Brexit and North America project scrum calls, contributed project updates and provided support to squads to achieve their targets and meet project deadlines

Collaborated with the Product Owner, Project Managers and the Derivatives and Equities teams to design and implement Agile processes and trained and supported the squad members on the new agile processes

Monitored Actimize reports and worked on implementing new policy requirements into the GTR product in compliance with SEC, FINRA and other regulatory standards

Optimized Jira to create and design workflows and user stories and backlogs; created Jira dashboards to track product build requirements and the project status

Created tickets and requirements in ServiceNow and managed the requests from start to completion

Involved in weekly Jira Board Creation and Process Improvement meetings to streamline workflows between the different teams under Enterprise Infrastructure

Takeda Pharmaceutical Company Chicago, USA Jan 2018-Apr 2018

Business Systems Analyst

Involved in planning and implementation of a new global Identity Governance Access Management (IAM) project for onboarding and offboarding using Agile methodology and the ETL process

Created Business Requirements Documentation (BRDs) such as Use Cases, Visio diagrams, Test Scripts, Screen Mock Ups and other Reports to determine efficient workflows for the organization

Conducted UAT testing and collaborated with relevant teams and vendors for implementation of solutions/fixes and upgrades based on the analysis of the results

Involved in weekly Requirements Gathering and Process Reengineering meetings with our partners and created a database of enhancements and requirements in the team SharePoint folder. Changes were also recorded in dedicated Excel documents and Visio diagrams, which were used by the Development team to implement changes.

Resolved tickets using MyAccess, Active Directory (AD), ServiceNow and other databases and created a knowledge base for future resolutions

AbbVie Pharmaceuticals (previously Abbott Laboratories) Chicago, USA Jul 2017-Nov 2017

Business Systems Analyst

Worked with global IT Infrastructure and the internal data extraction tool (DMT) for creating reports and analyzed data for Project Managers

Performed data analysis, data querying, user quarantine, deployment management, and problem management to support enterprise-wide IT infrastructure and release management initiatives including Internet Explorer 11. Cognos, Identity Finder, and Catalyst 43

Conducted Data Analytics using V-Lookups for various legacy systems of AbbVie to attain relevant data of users for installation of new software or upgrades

Leveraged Access, Excel, Visio, PowerPoint, Word, Active Directory and SharePoint for day-to-day activities

Authored release management procedure documentation and deployment management user guides for customers

Presented updates and changes to the larger organizational teams during regional meetings

Navikan Inc Chicago, USA Feb 2016-Jun 2016

Business Analyst

Business Development, Digital Marketing, Technology Modernization, and Account Management activities

Account Manager over 50 clients of the organization

HCL Technologies Denver, USA Apr 2015-Sep 2015

Associate Business Analyst

$64MM SaaS driven Government project led by a team of 110 people for modernization and transformation of Unemployment Insurance (UI) services and integration of UI tax, claims, benefits, and appeals using the iGovern system for the states of Wyoming, Arizona, and Colorado using Waterfall Methodology

Led GAP sessions, documented requirements (BRDs, Use Cases, Storyboards, Supplemental Specs) and conducted UAT and assisted in change management. Also utilized XML and UML to create changes to the screens that we were designing

Education

MBA, Oxford Brookes University, Oxford, UK 2013

B.A. Economics, Mumbai University, India 2011

Leadership Experience

Board Member, Young Professionals Committee, Share and Care Organization 2019-present

International Student Mentor, Oxford Brookes University 2012-2013

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