Lancaster Luby

** *** ******

Inwood, NY ***** (*16)

***-****

ad4ihu@r.postjobfree.com

SUMMARY

Strategic-thinking individual, experienced in building effective professional relationships. Offering an engaging and pleasant personality with the ability to improve customer service and business relationships.

SKILLS

Specialized in Sales, team building, problem solving and critical thinking at management level. EXPERIENCE

Floor and Decor, Farmingdale, NY - Department Manager (Wood Department) APRIL 2021 - OCTOBER 2023

● Responsible for daily monitoring, balancing and signing off on end of day cash and deposits.

● Management of the company’s back-office warehouse, command desk, and client credit card applications.

● Provides the company with day-to-day operational and store management.

● Managing daily down stocking of merchandise for various departments.

● Providing exceptional shopping experience for every customer (C.A.R.E).

● Managing resets, planograms and floor layout.

● Managing and delegating duties such as pricing, signage, product shipments and deliveries.

Floor and Decor, Farmingdale, NY - Assistant Department Manager (Stone Department) 2020 - 2021

● Responsible for daily down stocking of merchandise for the department.

● Providing exceptional shopping experience for every customer (C.A.R.E).

● Responsible for reviewing all price tags, signage, new items entering and leaving the program.

● Ensuring all displays are safely bolted free from breakage and bending.

● Providing excellent leadership to the team.

Floor and Decor, Farmingdale, NY - Sales Specialist (Wood Department) 2018 - 2020

● Interact with customers and demonstrate product knowledge/marketing skills.

● Manage customer quotes/requests; and orders at the special service center (Pro Desk).

● Provide customers with detailed insight and description of merchandise.

● Meeting and exceeding monthly sales targets.

● Deliver excellent customer service and guidance to potential and existing customers.

● Responsible for receiving and stocking new merchandise. Lowes, Garden City, NY - Flooring Sales Specialist 2009- 2018

● Process customers’ special merchandise orders.

● Provide customers with necessary product knowledge.

● Provide extraordinary customer service while maintaining both a friendly and professional persona.

● Maintain the standards of the merchandise daily.

● Proficient in company policies on payment, and exchange procedures as well as security practices.

● Procuring special orders based on availability of items/stock in other branches.

● Provide insight on the product quality and value to influence the customers’ purchasing decisions.

EDUCATION

Nassau Community College, Garden City, NY - Associate Degree in Liberal Arts 2002 - 2004

Belmont Boys Secondary (Trinidad and Tobago) - High School Diploma 1998

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