Willette Amadeo Walker

**** * **** ******, ****** IL. 60804

312-***-**** cell number ad4ihm@r.postjobfree.com

SUMMARY

Over Twenty-Three Years Plus Successful Business to Business and Consumer Collections, Sales, Insurance Verification, Customer

Service, Casualty Claims Specialist, Admitting Department, Cash Application and Executive Administrative experience. Looking for a full-time career where I can grow with the company and retire.

Highly Organized, Energetic, and a Team Player ability to work under pressure in a fast pace environment.

Can manage multiple assignments, and over exceed all deadlines.

Focused and will pay attention to details and track progress towards completion.

Very dependable and reliable.

Has superior Call Center experience 100 percent of my work history has been on the telephone and collecting revenue for the company and excellent negotiation skills.

Excellent Written and Communication skills and a persuasive personality that will demonstrate my problem-solving abilities to produce results.

TECHNICAL SKILLS

PC Skills & Internet; Windows 3.1; Windows 95; 98; 2000; ME; XP, Sage, NetSuite, Dynamic Collections and SAP Ariba

Invoice Management Submission

Spreadsheets WebEx Reports, Sales Force, Teams, NetSuite ERP System, Outlook, (Microsoft Windows, Excel, VLOOKUP & Pivot Tables, Lotus 123)

DivX Auto dialer; Rhumba Office; CACS and CUBS Collection Software; PEGA System, Oracle, SAP, AX and cash application, and Excel VLOOKUP, Integra for Insurance Claims, Chase secured credit card portal, Card Knox, B2B Credit Card Tokenizer, client portals and Cash Application- Banking Portals

Word processor (Microsoft Word & Lotus)

Verbal & Written Communication; Thorough knowledge of the FDCPA Act, Mini Miranda States and HIPPA Law.

Analysis of Figures; Financial Statements appraisal, Business and Consumer Credit Reports

Epic, Allegra, Ecare-Software, Nebo and Xactimate Health Care business

EDUCATION

Harold Washington Jr College- Chicago, Illinois

Associates in Applied Science Degree obtained in Medical Secretary- 07/1986

Southern Illinois University – Carbondale, Illinois

Bachelor in Science obtained in Business Administration Work Force Development and Education – 12/2018

Experience

Cardinal Health- Remote Temporary Position- Dublin, Ohio October 2023 – February 2024 – Contract ended.

Cash Applications Specialist

Processing 200 or more payments per day

Ezri RX software, Pull Que, B2B Credit card tokenizer, Health at Home and answering 200 or more incoming calls taking credit card payments over the phone. This was a fast pace and multitasking environment always training and enhancing your skills and productivity.

Updating data in the software and communicating with customers.

Evident- Remote Temporary Position - Waltham, MA. May 2023 – September 2023

Corporate Account – Account Receivable Department Revenue was 15 million or more Evident was a Global Company My collections portfolio was 2000 or more business to business accounts ranging from charged off to 30 days past due. I emailed and called 100 or more accounts daily including the statements attached to the emails. I was the best collector on the team. I also collected on rental accounts with an option to buy. I handled disputes and credit memos refunds.

Robert Half Staffing – Client - Ares Software Prism Naperville, IL. October 2022 thru May 2023 – Contract ended

Corporate Account – Account Receivable Department

Temporary Position

Revenue was 3.1 million or more

I collected on companies from the UK, USA, AFRICA, CANADA, AUSTRALIA, and DUBAI. I made international calls on Teams and used Teams to correspond with my co- workers in other countries and in the US. I called 100 or more clients daily and sent emails. The work was hybrid and turned to 100% remote. Worked on business portal to input invoices for payment. This job was fast pace and you had to multi – task.

Hub Group Oak Brook Terrance, IL. July 2022 – October 2022

Corporate Account – Collections Specialist

Permanent Position

Revenue 2 million or more – Logistic Trucking Company Excel Spreadsheet Monthly Aging Report pulled ever 2 weeks I have 75 accounts in my 2 million dollars portfolio. Pivot Tables and V-Look up is used daily. I am emailing past due and current invoices to the customers for collection procedures.

Magid, Romeoville, IL. April 2022 – July 2022

Corporate Account Administrator – Cash Application – Collections

Contract position

Completed data collections for customers business reviews, rebates, price adjustments and entered payments on

IBM I AS400 system. B2b collections.

Adtalem Global Education, Downers Grove, IL. June 2020 - April 2022

Collections - Student Loans and Customer Service - Student Account Center

Provided quality customer service and collections from an assigned portfolio with the ability to work with employees at all levels of the University.

Incoming and Outgoing Calls in a call center environment dialing 150 or more collection calls on all outstanding accounts

Responding to customer questions and resolving all issues

Typing and emailing paid in full and settlement letters

Collecting students’ payments through a Touch Net payment portal

Created and sent students statements and invoices

Ability to handle confidential and sensitive information in a professional manner

Fast pace innovative environment

Top collector for 11 months out of the entire year

Consultant Temporary Contract Positions May 2016 - June 2020

Clients Include: Empire Today, And BP Global, Stericycle, Aetna, RML Specialty Group and IAT Insurance Group

Communicated with insurance providers regularly

Verified Insurance, Updated demographics

Worked with all payors on a daily basis

Business to Business Commercial Collections-Billing- Credit- Research and correction of escalated issues -Reports- Deduction - Invoicing- Cash Application – Ensures timely cash flow and minimization of uncollectible receivables- Contract Temporary Position

Collecting on business commercial accounts

Cash Applications, Customer Service, Deductions and Short Pay Payment Processing

Communicated with the vendors by phone an email to recover delinquent accounts

Posted payments, updated accounting files, performed account receivable adjustments and generated account payable checks

Provided research assistance for missing payments and missing remittances

Used Microsoft Excel, Oracle, ERP, Siebel, Outlook, SAP and Chase Portal and Walmart Portal.

Icon Identity Solutions, Elk Grove Village, IL. December 2013 – May 2016

Accounts Receivable

Business to Business Commercial Collections

Billing reports

Invoicing

Cash application

Collecting on business commercial accounts

Cash Applications, Customer Service, Deductions and Short Pay Payment Processing

Communicated with the vendors by phone an email to recover delinquent accounts

Posted payments, updated accounting files,

Performed account receivable adjustments and generated account payable checks

Provided research assistance for missing payments and missing remittances by using Microsoft Excel and Sage

Vein Clinics of America January 2011- December 2013

Eligibility and Insurance Authorization Coordinator and Collection Specialist

Interviewed incoming patient or representative and entered information required for admission into computer to ensure that all patient admissions are complete and accurate

Explained hospital regulations, payment of accounts, schedule of charges and verification of insurance benefits and obtaining timely authorization

Obtained signed statement from patient to protect hospital interests

Perform patient insurance eligibility and benefits checks via web portal or telephone calls with applicable insurance to determine exclusions, benefits and authorization needs

May receive payments on account

Insurance verification specialist ensured that patients health care benefits covered required procedures and knowledge of denial codes and EOB’s.

Display concern for all the patients and display professionalism and a positive attitude

Harley Davidson Financial Services November 2008- January 2011

Supervisor for the Collections Department

Collected accounts 60 through 190 days past due through charged off accounts

Managed and collected on past due motorcycle accounts

Prepared for legal measures

Provided repossession agents the customer locations through skip tracing tools, using Accurint, insight, white pages, credit bureau reports, neighbors, and relatives

Excellent in handling irate and third -party calls

Followed up on all collections

Negotiated payment plans resolving account delinquency in one phone call

Handled approximately 200 calls daily

FDCPA was followed on every call

Top Collector and Supervisor since November 2008 in all three call centers

Linbarger, Goggan, Blair & Sampson, Law Firm January 2003-November 2008

Senior Collections, Work Compensation Claims

Worked in four different departments, IL Dept. of Revenue State Taxes, Department of Human Services, Cook County Health Department for Stroger, Oak Lawn, Mercy Hospitals and City of Chicago Parking Tickets

Handled workmen’s compensation, and accidental injuries on the work site

Researched and reviewed claims in the Illinois Industrial Commission database

Called 200 or more debtors per day

Skip tracing, and credit reports reading performed daily

For the medical collections department I also had to call different insurance agencies and get the debtor to fax in medical coverage such as insurance cards

Analyzed and identified issues, then searched for solutions

Developed negotiation strategy and implemented payment plans to bring account out of a delinquent status, with a sense of urgency by the most expedient means possible while maximizing recovery

Doubled the call quota and always remained the top 1st or 2nd collector in every collection department and followed up on insurance claims

Enforced policies, procedures, and laws established by the department, the firm, as well as local, state, and federal Governments

Maintained professional telephone, communication, and negotiation skills as well as kept up on current industry trends and compliance issues including the FDCPA and the HIPPA laws

Wilkins Construction Company January 2000-January 2003

Project Manager, Collections, Sales, and Customer Service

Managed 25 employees handled billing disputes, bidding, claims negotiations, and gave estimates, for all new customers and existing customers

Handled the switchboard, inventory, and payroll

Code calling and sales techniques were used daily

Called over 200 people daily

Started a collection department in the winter months to stay employed

Monitored, audited, and managed data and work performance of all employees monthly

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