Customer Service Account Manager

** **** **, *********, ** ***** Cell: 716-***-**** E-mail: *******@****.**.***

Chris R. Saxton

Objective

To pursue a career in security, business administration, safety consulting, or restaurant/retail management.

Experience

8/13 – 11/23

FCA, LLC

Corry, PA

Safety Coordinator

Part of the Management Team that successfully relocated the plant from Jamestown, NY to Corry, PA in the Fall of 2013

Developed and maintained plant Safety Program to achieve the lowest possible Recordable Accident Rate and ensure compliance with all OSHA Standards and Regulations. Zero recordable injuries achieved in calendar year 2016

Developed and maintained plant ISO Training Matrix

Assisted in developing and maintaining plant 5S program

Responsible for all Waste Management in Compliance with PA Department of Environmental Regulations

Assisted in establishing a new FCA facility in Coeymans, NY in the Spring/Summer of 2015 by authoring their safety protocols

1/08 – 11/12

Safety Compliance

Jamestown, NY

Account Manager

Safety consultant to numerous regional businesses in general industry

2011 - Assisted Dahlstrom Roll Form in achieving SHARP certification status

2009 – Assisted Wire Weld, Inc. in PA State-Certified Workplace Safety Committee

Program enrollment

8/06 – 12/07

Valu Home Center

Lakewood, NY

Floor Manager

Ordering, receiving, and maintaining stock levels

Supervision and discipline of hourly employees

Customer Service – processing of refunds, exchanges, and returns

5/03 – 8/06

Applebee’s

Lakewood, NY

Assistant Manager

Bar Manager 7/03 – 11/04

Training Manager 8/04 – 8/06

Assisted in scheduling, ordering & receiving, employee evaluations

and customer service

ServSafe Certified

10/00 – 5/03

Bob Evan’s

Jamestown, NY

Assistant Manager

Assisted in hiring, scheduling, and employee development & training

Assisted in cost management – controlling food, labor, and variable costs

Customer Service – Ensured customer service as measured by Silent Shopper

Scores.

ServSafe Certified

Education

1987-1989

Jamestown Community College

Jamestown, NY

A.A. in Social Sciences

Graduated 3.70 G.P.A.

1989 – 1996 SUNY Albany Albany, NY

B.A. in Political Science

Graduated 3.63 G.P.A.

Interests

Music, sports, motorcycle riding.

References

Richard Shields CEO/President Safety Compliance ***********@**********.*** 716-***-****

Shawn Lohnes FCA Plant Manager ************@*****.*** 716-***-****

Mike Quimby, Music Worship Pastor at Church on the Rock *****@*********.*** 716-***-****

Luis Perez-Rodriguez FCA Maintenance Manager *********@*-****.*** 716-***-****

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