Marcy Suttles

ad4if8@r.postjobfree.com Mobile Phone 412-***-**** HOMESTEAD, PA

Professional Summary

Knowledgeable customer service professional. Recognized as a team player with a friendly demeanor and proven ability to develop positive rapport with colleagues and customers. Possesses ability to multi-task and adapt to changing situations, while maintaining adherence to procedural guidelines. Strong background in security diligence, childcare, and inbound call center. Highly articulate, with a results-oriented approach. Work Experience

Allied Security Pittsburgh, PA

SECURITY OFFICER 2021 - 2023

Patrolled premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates. Answered alarms and investigated disturbances.

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Answered telephone calls to take messages, answered questions, and provided information during non-business hours or when switchboard is closed.

Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Highmark - Remote Pittsburgh, PA

CUSTOMER SERVICE REPRESENTATIVE 04/2020 - 10/2020

Confer with customers by telephone to advised of medical coverage, out of pocket expenses, co-pays, covered procedures.

Provided repsonses via phone to member inquiries or to notify them of claim investigation results or any planned adjustments.

Provided professional and courteous customer service. Met daily call volumes set by operating procedure. Provided exceptional and courteous customer service. CVS Caremark Mail Services Pharmacy Pittsburgh, PA CCR1 10/2019 - 03/2020

Placed member refills and advised of cost and estimated delivery dates. Advised members of rejected claims and suggested alternate medications. Communicated with members via phone, email, and chat. Assisted members with website navigation for online ordering. Worked with members to understand and resolve issues, as well as, answering questions about products. Entered member grievances into Salesforce sofware. Met and exceeded daily service quality and performance scores on a continuous basis. Amazon DPP1 Sewickley, PA

DELIVERY DRIVER 06/2019 - 10/2019

Loaded and unloaded vehicle with packages.

Delivered packages to customers' doors.

Reviewed orders before delivery, verifying completion, to increase positive customer experience. Followed prescribed routes and time schedules to meet 100% on time delivery. Marcy Suttles

ad4if8@r.postjobfree.com Mobile Phone 412-***-**** HOMESTEAD, PA SOS Security Pittsburgh, PA

SECURITY OFFICER 04/2019 - 10/2019

Checked passengers' tickets to ensure that they are valid, and determined whether passengers had designations that required special handling, such as providing photo identification. Watched for potentially dangerous persons whose pictures are posted at checkpoints. Monitored passenger flow through screening checkpoints to ensure order and efficiency. Notified supervisors or other appropriate personnel when security breaches occur. 24 Hours of Sunshine Daycare Homestead, PA

OWNER/OPERATOR 05/2017 - 02/2019

Established clear educational goals and standards in order to maintain consistent quality. Reveiwed educational activities in order to identify opportunities for improvement. Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Organized and participated in recreational activities and outings, such as games and field trips. Supported students emotional, social, and academic skills with one-on-one care. Maintained a positive and encouraging learning environment using positive reinforcement strategies. A Tot's Spot Daycare & Early Learning Center Pittsburgh, PA TEAM LEADER 09/2015 - 05/2017

Maintained a safe play environment.

Observed and monitored children's play activities. Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Sanitized toys and play equipment.

Read to children and teach them simple painting, drawing, handicrafts, and songs. Organized and participatee in recreational activities and outings, such as games and field trips. PNC Bank Pittsburgh, PA

ADJUSTMENT SPECIALIST 12/1992 - 08/2015

Received and reviewed incoming work,contacted appropriate resources as needed. Resolved escalated or complex customer or associate inquiries. Prepared, edited, and distributed, specialized and/or complex documents. Researched and resolved payment related issues which may include missing payments, Disputed accounts history requests and general related questions Worked under limited supervision following established guidelines and procedures. Provided guidance to less experienced team members. Education

High school graduate or equivalency certificate (GED), General John A Brashear High School

Skills

• Customer Service - Year(s) of Experience

• Time Management - Year(s) of Experience

• Coordination - Year(s) of Experience

References are available upon request

Marcy Suttles

ad4if8@r.postjobfree.com Mobile Phone 412-***-**** HOMESTEAD, PA

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