Fred Wilson

984-***-**** ad4ie6@r.postjobfree.com Durham, NC

OBJECTIVE

Dedicated and experienced professional seeking a challenging role in a dynamic work environment to leverage 10+ years of diverse work skill sets in maintenance, customer service, security management can be utilized to contribute to organizational success. Passionate about delivering exceptional service and ensuring a clean, safe, and welcoming environment for guests and customers.

CRITICAL SKILLS

●Positive Attitude/Relationship Building

●Excellent Guest/Customer Service

●Conflict Resolution Communication Skills

●Effective Time Management

●Team Member Support

●Stripping, Waxing, Buffing, Mopping floors

●Safely Utilizing Cleaning Chemicals

Inventory/Stock Room Maintenance

PROFESSIONAL HISTORY

Houseman, LaQuinta Inns & Suites, Durham, NC 01/2023 – 03/2023

●Maintain cleanliness and sanitation standards throughout the hotel premises, including guest rooms, common areas, and facilities, to uphold a welcoming and hygienic environment

●Addressed and resolved guest related issues in their rooms and met needs as necessary

●Operated commercial cleaning equipment and supplies safely and effectively, ensuring thorough cleaning of surfaces, floors, carpets, and upholstery to meet quality standards

●Handled waste disposal procedures in accordance with hotel policies and environmental regulations, promoting sustainability and hygiene within the establishment

●Performed minor repairs and maintenance tasks as needed, such as changing light bulbs, fixing minor plumbing issues, and addressing facility maintenance concerns to support overall operations

●Inspecting areas for cleanliness and safety hazards, promptly addressing any issues to maintain a pristine and hazard-free environment for guests and staff alike

●Reported daily updates to management for repairs and maintenance concerns as needed

Cashier, Eagles Gas Station, Chapel Hill, NC 07/2022 – 11/2022

●Processed customer transactions, including fuel purchases, convenience store items, and lottery tickets, utilizing point-of-sale systems to ensure accurate and timely transactions

●Provide friendly and courteous customer service, addressing inquiries, resolving complaints, and assisting with fueling services to enhance the overall customer experience

●Maintained cash register balances and reconciled transactions at the end of each shift, adhering to cash handling procedures and accurately accounting for sales revenue to prevent discrepancies.

●Monitor fuel pumps and store inventory levels, restocking merchandise and supplies as needed to ensure availability and presentation standards are maintained

●Adhered to safety protocols and regulatory guidelines, including age verification for restricted products, fueling safety procedures, and compliance with state and federal regulations governing the sale of tobacco and alcohol products

Independent Cleaning Contractor, Shift Smart, Raleigh/Durham/Chapel Hill/Morrisville, NC 03/2021 – 02/2022

●Managed cleaning operations for multiple gas station locations within the assigned region, ensuring adherence to cleaning protocols, safety standards, and client specifications.

●Implemented efficient cleaning schedules and procedures, optimizing productivity while maintaining high standards of cleanliness and sanitation in accordance with industry regulations.

●Conducted regular inspections of facilities to assess cleanliness, wiping down pumps, restocking freezers and refrigerators, and organizing inventory

●Fostered professional relationships with six store managers in region, upkeeping business report

Loss Prevention Agent, Burlington Coat Factory, Chapel Hill, NC 01/2021 – 02/2022

●Implemented comprehensive loss prevention strategies and initiatives to minimize inventory shrinkage and mitigate theft, resulting in a significant reduction in losses and improved profitability

●Conducted covert surveillance and apprehended individuals engaging in theft or fraudulent activities, collaborating with law enforcement agencies when necessary to facilitate legal proceedings and ensure accountability

●Utilized advanced surveillance technology and analytical tools to identify patterns of suspicious behavior, proactively addressing security vulnerabilities and enhancing store safety and security measures

●Provided training and guidance to store staff on theft prevention techniques, awareness of potential security threats, and proper handling of security incidents, maintaining communication

Overnight Stocking Associate, Walmart, Chapel Hill, NC 09/2018 – 10/2020

●Operated forklift to implement back to back remodels of Chapel Hill and Siler City store locations

●Restocked shelves efficiently and organized inventory during overnight shifts, ensuring products are readily available for customers

●Implemented inventory management procedures to track stock levels, replenish merchandise, optimizing store efficiency and minimizing out-of-stock situations

●Collaborated with team members to unload delivery trucks, sort merchandise, and prioritize stocking tasks, facilitating a smooth transition between shifts and maximizing productivity

●Demonstrated strong attention to detail in verifying product quality, labeling, and placement

Insurance Agent, American Income Life Insurance, Raleigh, NC 02/2016 – 08/2016

●Cultivated relationships with clients to sell life and supplemental insurance policies, exceeding sales targets and driving revenue growth

●Conducted thorough needs assessments and provided personalized insurance solutions to meet the financial protection needs of individuals and families

●Utilized effective sales techniques, including prospecting, cold calling, and networking, to expand client base and promote brand awareness

●Maintained up-to-date knowledge of insurance products, industry regulations, and market trends, staying abreast of changes to policies and offering informed advice to clients

Overnight Stocking Associate, Food Lion, Hilsborough, NC 09/2014 – 05/2016

●Effectively stocked shelves with fresh produce, dairy, and grocery items during overnight shifts

●Utilized inventory management systems to track stock levels, rotate perishable items, and minimize waste, contributing to cost-effective operations and optimal product freshness

●Collaborated with team members to unload delivery trucks, inspect merchandise for quality, and organize products according to Food Lion's layout standards, enhancing efficiency and accuracy in stocking procedures.

●Maintained a clean and organized workspace, including storage areas and aisles, adhering to sanitation guidelines and safety protocols

VOLUNTEER EXPERIENCE

Instructor, Events Coordinator, VP, Mentor, Fathers On The Move, Chapel Hill, NC 2009 – 2015

Event Coordinator, Last Days World Outreach Ministry, Chapel Hill, NC

●Helped to feed various Triangle communities and organized book, bag, toy, food and clothing drives

EDUCATION

High School Diploma, Franklin K. Lane, Queens, NY

Some Business Management Courses, Durham Technical Community Colleges, Durham, NC

Contact this candidate