Michelle Riddick

Charlotte, NC *****

ad4idi@r.postjobfree.com

+1-980-***-****

Seeking a challenging, rewarding position with a great company that best uses my skills and abilities. In search of a career, not just a job. Open to contracted, or temporary positions.

Major Accomplishments

Received multiple 5 star reviews, received an award for having the biggest turn around at a property, won store of the month 4 times. Won 3 store contest, 1 for store growth, highest sales, and store performance. Exceeded monthly / daily quota's. Achieved MVP of the month several times.

Willing to relocate: Anywhere

Work Experience

Business Development Manager

Charlotte, NC

June 2023 to Present

• Responsible for getting new leads/requirements and maintaining existing clients to enhance business relations.

• Generate requirements from new clients and existing clients through cold calling. • Manage a team targets and can generate good revenue.

• Understand the requirement and client's need and shortlist the suitable candidates based on technological skills, rates and location preferences from the available pool of resources.

Sales and Leasing Professional

IFI Investments - Rockhill, SC

November 2022 to April 2023

Tours, leasing, marketing, lease renewals, move-in / move-out inspections, processing applications, daily reporting, and collections.

Business Executive/Sales Professional

Spectrum - Charlotte, NC

March 2020 to November 2022

• Ability to effectively use and multitask with a personal computer; utilize job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software) and other office equipment such as telephone/dialer, headset, copier, fax and calculator.

• Spectrum Business, a part of Charter Communications, Inc., is a national provider of phone, internet, cable and mobile serving America’s businesses.

• Ability to communicate orally in a clear, concise and professional manner.

• Ability to listen and interpret the needs of the prospect.

• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.

• Ability to show proper judgement and initiative.

• Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.

• Must effectively work independently as well as with others

• Knowledge of commercial internet, video and data and telephone products and services.

Resident Services Manager

LANDMARK PROPERTIES INC - Charlotte, NC

January 2019 to March 2020

Oversee the timely collection of rental and misc. income due from current and former residents Make daily bank deposits, whether by check scanner or counter deposit

Ensure accuracy of daily bank deposits and account data entry Manage resident accounts and closely monitor delinquencies

Assist with the preparation of weekly status reports as well as recommendations for changes to pricing or leasing specials

Assist with the implementation of resident retention programs

Represent the community and Landmark Properties in a professional manner

Ensure staff member comply with corporate policies and government laws on Fair Housing Ensure emails and voicemails are checked several times daily and responded to in a timely manner Understand, review and make revision recommendations to the corporate team regarding the lease documents and related addendums

Prepare balance due and credit memos

Prepare delinquency report and recap collection efforts Process evictions

Negotiate payment plans for former resident balances

Work closely with the collection agency on collecting former balances Prepare month end pre-close and process month end financial reporting Assist the Community Manager with the accounts payable process Provide documentation/receipts for all company purchases

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations

Develop a sense of community among the residents and staff

Maintain active and effective communication with residents and parents Contribute to the monthly newsletter and resident communications

Maintain a positive community environment for both residents and associates and encourage participation in events and activities

Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences

Customer Service Professional

ROBERT HALF - Charlotte, NC

January 2018 to November 2018

Create and maintain a high service, customer-focused environment. Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and assistive manner. Collect, Lease, Organize, Open mail daily and deliver to appropriate party. Assist in verifying move-out inspections are complete and ready for turn.

Accept & process resident rent payments and forward to Assistant Portfolio Manager. Document service requests from residents and forward requests to Service Operations Manager in a timely manner.

Assist manager in verifying that all invoices are in property management system. Assist in follow up of invoicing status and postings

Assist in the determination process of HOA Violation statuses Prepare leasing documents in support of leasing team

Recruiter / Leasing Professional

BG STAFFING - Charlotte, NC

August 2015 to January 2018

Recruiting, interviewing, collections, processing I-9's, conducting background/credit checks for customers, direct contact with managers, owners, CEO, place employees, customer service, leasing, tours, processing maintenance requests, processing applications, follow- ups, marketing, move-in/move out inspections, prepping units, servicing vendors, processing payments, purchase orders, assisting the assistant manager and the property manager.

Customer Service Professional / Leasing Professional

LANDMARK APARTMENT TRUST - Raleigh, NC

January 2013 to August 2015

Leasing, Lease Renewals, Tours, Collections, Prepare monthly reports. Verified eligibility for tax credit applications and processed recertifications.

Established rental rate by surveying local rental rates; calculating overhead costs, budgeting, depreciation, taxes, and profit goals.

Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

Contracted with tenants by negotiating leases; collecting security deposit.

Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintained the property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.

Maintained building systems by contracting for maintenance services; supervising repairs. Secured property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. Enforced occupancy policies and procedures by confronting violators. Prepared reports by collecting, analyzing, and summarizing data and trends.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Sales Rep/ Account Manager (Business To Business Inside Sales) DUN & BRADSTREET

December 2011 to January 2013

Achieved direct revenue goals by selling products and service to existing and prior customers via the telephone on customer calls.

Outbound calls; Retention, Winback, Sell.

Probe for and identify sales lead opportunities with information customers who engage in B2B transactions.

Used technology to achieve required talk time, revenue per hour and calls per hour.

Remain knowledgeable about customers' business practices and functions; understand the relationship between Dun & Bradstreet Credibility products/services and the appropriate needs for customers and the ability to transition customers to the proper service/sales consultant efficiently. Exceeded monthly goals.

Auto Collections Specialist

BANK OF AMERICA - Greensboro, NC

June 2008 to December 2011

Collecting on 60-120 past due auto accounts. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts, taking inbound calls, by recording account information. Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Assistant Property Manager

UNIVERSITY SQUARE (STUDENT HOUSING) - Greensboro, NC

July 2004 to June 2008

Leasing, tours, marketing, lease renewals, entering payments, processing applications. Move-in - move out inspections, filing court papers, evictions, late notices.

Following up with future prospects by email or by phone. Roommate matching.

Education

BS in Business Management

NC A&T STATE UNIVERSITY - Greensboro, NC

2003

Skills

• B2B (1 year)

• Business Sales (5 years)

• Business To Business (5 years)

• credit (8 years)

• Customer Service (10+ years)

• Excel (Less than 1 year)

• Excellent Communication Skills (Less than 1 year)

• Hud (Less than 1 year)

• leasing (10+ years)

• Microsoft Office (Less than 1 year)

• MS OFFICE (Less than 1 year)

• MS Word (Less than 1 year)

• Outlook (Less than 1 year)

• Powerpoint (Less than 1 year)

• Quick books (Less than 1 year)

• RECEPTIONIST (9 years)

• RETAIL SALES (9 years)

• Sales Experience (10+ years)

• Word (Less than 1 year)

• Work Day (Less than 1 year)

• Yardi (5 years)

• ServiceNow

• Property Management (10+ years)

• Portfolio Management

• Workday

• Fair Housing Regulations

• Inside Sales

• CRM Software

• Pricing

• Recruiting

• Financial Report Writing

• Negotiation

• B2B Sales

• Account Management (4 years)

• Salesforce

Additional Information

Type 65 wpm, experienced in most computer software programs including: One-site, Amsi, Pop Card, Blue Moon, Rent Roll, Entrata, LRO and Yardi Voyager and Atlas.

Fast learner, dedicated, and highly motivated. Always eager to learn my job or new job. Self starter, can work independently or with a team.

Specialized Skills

World Class Customer Service With a smile.

Professional, Detailed Oriented, Excellent Communication Skills, great people skills. Outgoing, hardworking, organized, dependable, up beat / positive attitude, and honest. MS Word, Microsoft Office, Outlook, Google docs, Quick books, Powerpoint, Excel, Work Day, and Speadsheets.

Proven Sales Track Fair Housing Certified

Tax Credit & Hud Certified Leasing *Super Star* Great phone voice

Business to Business Sales Experience Efficient in Workday and Service Now programs.

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