MARK A. COOPER

941-***-****

Sarasota, Florida ad4idh@r.postjobfree.com

S U M M A R Y

Passionate and conscientious customer service representative with demonstrated expertise in high volume, faced paced contact center. In-depth customer service experience in multiple customer-focused positions with the determination to deliver a world-class customer service experience. Excellent problem solver with a great track record for resolving customer service escalations. Strong communicator with a self-driven willingness to learn and grow.

S K I L L S

Customer/Patient Service

Detail Oriented

Database Systems

Time Management

High Volume Call Center

Critical Thinking

MS Office Suite

Leadership

Complaint Resolution

Communication

Team Collaborator

Problem Solver

W O R K E X P E R I E N C E

Bisk Inc. Enrollment Representative

October 2023- Current 2024

Center For Sight, Sarasota Florida

Patient Care Representative •June 2022 - July 2023

Showcased expertise in services and treatments, effectively assisting patients in making informed decisions about their care

Managed a high-volume of calls, skillfully assessing patient needs and promptly providing professional, empathetic, and courteous assistance

Mastered the scheduling procedures for a team of 30+ doctors across 9 offices, ensuring accurate and efficient appointment coordination

Executed precise appointment scheduling, incorporating essential details, and reminding patients of necessary preparations to enhance their visit experience and uphold office protocols

Addressed patient inquiries concerning accepted insurances, operational hours, services offered, clinic locations, examination fees, and doctor profiles, among other pertinent topics

Maintained patient confidentiality while promptly and professionally conveying patient concerns to doctors, facilitating a seamless exchange of vital information

Proactively initiated outbound appointment reminder calls, significantly contributing to patient attendance rates and overall operational efficiency

Diligently monitored doctors' schedules for potential changes and seamlessly rescheduled patients as required to accommodate adjustments while minimizing inconvenience

Tuesday Morning, Sarasota, Florida

Assistant Store Manager • 2017-2022

Managed store operations, ensuring a secure environment and exceptional customer experience

Strategically developed and implemented staff schedules for optimal service delivery

Conducted training and coaching, fostering growth and improvement

Oversaw sales processes, maintaining accuracy and customer satisfaction

Mastered sales trends, policies, and security protocols for informed customer interactions

Provided friendly service, resolving concerns efficiently and positively

Walmart, Sarasota, Florida

Sales Associate • 2016

Welcomed customers with enthusiasm, aiding in product selection

Offered exceptional service, addressing inquiries and locating items

Processed transactions via various methods, ensuring security

Supported sales, organized displays and restocked shelves

Quick Food Mart, Sarasota, Florida

Sales Associate/Cashier • 2009-2011

Processed payments using cash and credit cards, adhering to cash handling policies

Engaged customers, peers, and management with effective communication skills

Managed inventory control, minimizing shrink, and montored advertising displays

Provided friendly and helpful customer service

E D U C A T I O N P H I L A N T H R O P Y

Riverview High School

General Education Diploma, Sarasota, FL

Volunteer

Habit for Humanity • Humane Society of Sarasota

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