Customer Service Representative
Resume:
MARK A. COOPER
Sarasota, Florida **********@*****.***
S U M M A R Y
Passionate and conscientious customer service representative with demonstrated expertise in high volume, faced paced contact center. In-depth customer service experience in multiple customer-focused positions with the determination to deliver a world-class customer service experience. Excellent problem solver with a great track record for resolving customer service escalations. Strong communicator with a self-driven willingness to learn and grow.
S K I L L S
Customer/Patient Service
Detail Oriented
Database Systems
Time Management
High Volume Call Center
Critical Thinking
MS Office Suite
Leadership
Complaint Resolution
Communication
Team Collaborator
Problem Solver
W O R K E X P E R I E N C E
Bisk Inc. Enrollment Representative
October 2023- Current 2024
Center For Sight, Sarasota Florida
Patient Care Representative •June 2022 - July 2023
Showcased expertise in services and treatments, effectively assisting patients in making informed decisions about their care
Managed a high-volume of calls, skillfully assessing patient needs and promptly providing professional, empathetic, and courteous assistance
Mastered the scheduling procedures for a team of 30+ doctors across 9 offices, ensuring accurate and efficient appointment coordination
Executed precise appointment scheduling, incorporating essential details, and reminding patients of necessary preparations to enhance their visit experience and uphold office protocols
Addressed patient inquiries concerning accepted insurances, operational hours, services offered, clinic locations, examination fees, and doctor profiles, among other pertinent topics
Maintained patient confidentiality while promptly and professionally conveying patient concerns to doctors, facilitating a seamless exchange of vital information
Proactively initiated outbound appointment reminder calls, significantly contributing to patient attendance rates and overall operational efficiency
Diligently monitored doctors' schedules for potential changes and seamlessly rescheduled patients as required to accommodate adjustments while minimizing inconvenience
Tuesday Morning, Sarasota, Florida
Assistant Store Manager • 2017-2022
Managed store operations, ensuring a secure environment and exceptional customer experience
Strategically developed and implemented staff schedules for optimal service delivery
Conducted training and coaching, fostering growth and improvement
Oversaw sales processes, maintaining accuracy and customer satisfaction
Mastered sales trends, policies, and security protocols for informed customer interactions
Provided friendly service, resolving concerns efficiently and positively
Walmart, Sarasota, Florida
Sales Associate • 2016
Welcomed customers with enthusiasm, aiding in product selection
Offered exceptional service, addressing inquiries and locating items
Processed transactions via various methods, ensuring security
Supported sales, organized displays and restocked shelves
Quick Food Mart, Sarasota, Florida
Sales Associate/Cashier • 2009-2011
Processed payments using cash and credit cards, adhering to cash handling policies
Engaged customers, peers, and management with effective communication skills
Managed inventory control, minimizing shrink, and montored advertising displays
Provided friendly and helpful customer service
E D U C A T I O N P H I L A N T H R O P Y
Riverview High School
General Education Diploma, Sarasota, FL
Volunteer
Habit for Humanity • Humane Society of Sarasota
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