Customer Service Representative
Resume:
Michael Lane
Indianapolis, IN *****
ad4id3@r.postjobfree.com
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Package Handler
FULLBEAUTY Brands - Indianapolis, IN
November 2023 to Present
Handle packages, for distribution, labeling and quality control Telephone Survey Interviewer
Syra Health - Indianapolis, IN
July 2023 to October 2023
Conducted surveys to Indiana residents . Concerning health and health practices. To be analyzed for better programs for the state.
Costumer Service Representative
TSD Global - Indianapolis, IN
July 2023 to October 2023
• Renewing accounts
• up selling features and products.
• Research and analyzes data to address operational challenges and customer service issues Telephone Interviewer
Syra Health - Indianapolis, IN
July 2023 to October 2023
Conducted surveys to Indiana residents . Concerning health and health practices. To be analyzed for better programs for the state.
Customer Service Representative
Targeted Results - Indianapolis, IN
March 2022 to July 2023
• Renewing accounts
• up selling features and products.
• Research and analyzes data to address operational challenges and customer service issues Amazon Warehouse Manager
Amazon - Indianapolis, IN
August 2016 to July 2023
• Coach, manage, and develop my team of 50-200 Amazon associates
• Communicate policies to my team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and targets to achieve customer demand and ensure accuracy and quality House Remodeling
Lane Enterprise - Indianapolis, IN
September 2013 to August 2016
• Renovating homes, that I own for rent to buy.
Customer Service Representative (CSR)
Dail America - Indianapolis, IN
June 2015 to April 2016
• Employee of the month several times, was up for Quality Assurance.
• Top CSR for many weeks in a row, having existing customers upgrade or continue their subscription to Sirius radio.
Supervisor
IUPUI - Indianapolis, IN
August 2007 to December 2013
• Manage over 80 associates, for the Campus, far as cleaning maintenance, and food services throughout the facility.
• Also lead in work efficiency and reduced cost, thru research for new vendors. Education
Associate's in Business
Indiana Business College - Indianapolis, IN
July 2002 to December 2005
Skills
• Warehouse management system (10+ years)
• Continuous improvement (10+ years)
• Leadership (10+ years)
• Warehouse Supervisor Experience (10+ years)
• Warehouse Management (10+ years)
• Shipping & Receiving (10+ years)
• Logistics (10+ years)
• Freight Experience (10+ years)
• Warehouse Distribution Experience (10+ years)
• Supply Chain (10+ years)
• Lean (10+ years)
• Computer Networking (10+ years)
• Order Picking (4 years)
• SAP
• Packaging (10+ years)
• Materials Handling (10+ years)
• Inventory Control (10+ years)
• Six Sigma (10+ years)
• Microsoft Office (10+ years)
• Procurement (10+ years)
• 5S (10+ years)
• Supervising Experience
• Quality Assurance (6 years)
• Forecasting (6 years)
• Communication skills
• Customer service
• MRP
• Warehouse management
• 5S
• Quality control
• Supervising experience
• iOS
• Continuous improvement
• Warehouse management system
• Freight
Certifications and Licenses
AED Certification
Heartsaver Certification
First Aid Certification
CPR Certification
Contact this candidate