LaMaya Harris

Dallas, TX 214-***-**** ad4ic7@r.postjobfree.com

Business Analyst/ Quality Assurance

Talented Business Analyst/Quality Assurance Engineer with over eleven years of experience in Information Technology in the field of Business Analyst and Software Quality Assurance. Experience working in various Agile Environments. Hands-on Senior BA/QA Analyst with a strong knowledge of Software Development Life Cycle (SDLC) Testing.

Areas of Expertise

Developing Test Plans and Requirements specifying, Approach, Strategy, Scope, Roles, Responsibilities and Testing Overview.

Proficient in working with business partners to uncover issues, needs and solutions.

Excellent trouble shooting skills and problem-solving skills to help and improve business efficiency.

Skilled in creating Use Cases documenting user roles and security access.

Excellent Specialist in creating documentation to highlight analysis and recommendations.

Excellent verbal and written communication skills.

Experience in backend testing using SQL, defect logging, and verification of fixed bugs.

Extensive experience in communicating with all levels of leadership and cross functional teams.

Proficient in all aspects of Testing including Unit Testing, Black Box, Backend Testing, Functionality Testing, Data integrity testing, System Testing, Integration Testing, Regression Testing, Stress / Performance Testing, and User Acceptance Testing.

Education

Bachelor of Arts and Science in Theology and Communications

Dallas Baptist University.

Associates in Computer Information Systems

Remington College (Education America).

Professional Experience

Citizens Bank (Formerly Franklin American Mortgage), Irving, TX 07/2015 – 05/2023

BA/QA Engineer

Created and implemented business analyst standards and measures for information technology services such as Requirements, performing research to create, update and maintain training documents and use cases, developed and fostered relationships with business partners as well as other colleagues in the IT organization in an effort to build and transfer knowledge to aid in reducing production issues.

Loan Origination System (LOS), Jira, Test link, Bamboo, Salesforce, Loan Prospector (LP), JReports, OnBase, Confluence, Blackbird, Desktop Underwriter (DU), SQL Server, DocMagic, AWS labs, Bamboo, Dev/Ops, SharePoint, WIKI, Pega.

Conduct thorough analysis of business processes, systems, and data to identify opportunities for improvement and efficiency.

Collaborate with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.

Develop detailed and comprehensive business and functional specifications for new initiatives and projects.

Utilize data analysis techniques to extract meaningful insights and provide data-driven recommendations.

Evaluate and streamline existing business processes, proposing and implementing enhancements as needed.

Work closely with cross-functional teams to facilitate communication and ensure successful project delivery.

Create and maintain documentation such as use cases, process flows, and user manuals.

Planned and coordinated UAT test cases and tracked defects.

Act as liaison between business and technical teams.

Participate in evaluating business processes, create/review requirements, uncover areas for improvement, and develop solutions.

• Participate in performing requirements analysis, documenting, and communicating the results

Created use cases, UI design artifacts and user documentation of business processes for developers.

Bank of America, Dallas, TX 04/2013 – 06/2014

UAT Software Coordinator Lead

Headed UAT team of 6 in efforts for CFPB (Consumer Financial Protection Bureau) Mortgage Lending Dual Track project for loans in foreclosure in which the business requirement called for all foreclosure activities to cease when the borrower submitted a workout request to avoid foreclosure and when ALL workout options had been exhausted.

Mortgage Servicing, Loss Mitigation, Default Workflow, Process Orchestration Engine (Pega), Black Knight (formerly LPS), Appeals Workflow, HLBM (Home Loans Business Process Manager), Equator, CLRO (Consumer Loan Risk Operations), Home Saver, Quality Center, API.

Worked with business users in gathering requirements while becoming knowledgeable with requirements and technical solution to better help business understand system expectations.

Built and maintained a relationship with the Line of Business to better understand their needs and concerns.

Worked closely with business to identify gaps in testing.

Acted as a liaison between business partners and technical partners.

Partnered with the business to identify a plan for creating test scripts and conducting testing.

Identified SME resources from other applications included in the technical solution to ensure full UAT coverage.

Facilitated meetings for test plan reviews, test case reviews and status reviews.

Co-ordinated test execution phase and data provision.

Sonexus Health (CDF Services), Dallas, TX 12/2012 – 03/2013

Senior Analyst

Validated processes in production were properly performing to ensure patients were receiving meds in a timely manner by validating information in batch jobs.

Validated batch jobs containing transactions such as Referrals, Denials, Dispenses and Adjustments were correctly entered into the front-end system.

Resolved errors in batch on patients accounts in front end web GUI.

Validated information about prescriptions sent from the Specialty Pharmacies were entered in the system for processing in a timely manner.

Interacted with other outside team members to validate prescriptions orders were in the system with the correct statuses.

Worked with partners such as Walgreens, CVS, etc. to help ensure all prescripts were filled prior to the end of year and all monies were billed or debited or credited.

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