ad4ic4@r.postjobfree.com 1-708-***-**** Melrose Park IL, 60160

I am a versatile and accomplished professional with a successful track record in dynamic organizational environments. I seek an Executive Assistant role to leverage my diverse skill set in providing comprehensive administrative support and my extensive experience in event planning, customer service, finance support, and legal assistance. I efficiently manage various responsibilities with precision and adaptability, and I am eager to contribute to operational excellence and overall company success. Key Competencies Excellent written and verbal communication skills Administrative support to executives

Ability to handle highly confidential information with discretion Calendar management

Travel coordination and logistics

Event planning

Strong attention to detail

Client contract management

Cross-functional collaboration

Bilingual - Spanish

Professional

Experience

OFFICE/ OPERATIONS MANAGER

CXOsync LLC 2011-present

Provide administrative support to the CEO, handling calendar, meetings, conference calls, and agendas.

Act as a gatekeeper, screening calls and visitors to manage the executive’s time effectively.

Responsible for coordinating office operations and procedures to ensure organizational efficiency

Assist Keynotes, Moderators, and Athletes by managing domestic/international flights, lodging, and transportation, providing event information, and tracking event expenses.

Outsource venues for events, effectively negotiate and secure favorable pricing within budget constraints, and handle all event logistics from beginning to end.

Handle the onboarding process for new clients, providing necessary forms such as NDAs, Data Compliance, W9 forms, etc.

Manage contract negotiations with clients, addressing and resolving disagreements on terms to ensure mutual satisfaction. Generate accurate invoices using FreshBooks and QuickBooks under client agreements and follow up to ensure prompt payments. Update internal systems upon receiving payments to uphold precise financial records. Creating the event’s agenda and making necessary changes to ensure that we provide substantial value to both our attendees and sponsors. Led a team of 20 customer service representatives, fostering a culture of excellence and customer-centric service delivery.

Developed and implemented training programs, improving first-call resolution and customer satisfaction scores.

Araceli Delgado

CUSTOMER SERVICE MANAGER

AT&T MOBILITY 2000-2011

ad4ic4@r.postjobfree.com 1-708-***-**** Melrose Park IL, 60160 Professional

Experience

Maintained accurate tracking record keeping for each team member’s attendance, Not Ready, Handled time, Talk time, and Quality scores. Handled escalated customer calls when needed.

Held weekly individual meetings where all aspects of the performance were discussed, and action plans were developed to assist in areas that needed improvement. Administered performance write-ups when appropriate. Provided monthly and yearly reviews to each representative and advised them of their raise based on performance metrics met. TRAINER / FLOATER

AT&T Mobility 1998-2000

Trained new employees on all processes and procedures on AT&T mobility rate plans, services, phones, and coverage areas.

Discussed how to overcome difficult situations while on a call with a customer by utilizing key principles.

Reviewed Code of Business Conduct and ensured understanding of performance expectations and attendance.

Provided support for absent managers, including but not limited to handling escalated calls, scoring recorded calls, meeting with representatives, holding team meetings, etc.

Organized activities for our yearly customer appreciation service week Travel to other call centers to assist in training new employees. CUSTOMER SERVICE REPRESENTATIVE

CELLONE 1993-1998

Handled customer inquiries via phone

Demonstrated product knowledge and kept abreast of updates to address customer concerns effectively.

Resolved billing issues, technical concerns, and service-related inquiries promptly and accurately.

Achieved and exceeded monthly performance metrics, including call resolution targets and customer satisfaction scores. Assisting in the creation of the Bilingual Queue.

Transitioned to the Select Marketing Team, handling customers at a higher spending average and negotiating special offers regarding rate plans and phones based on revenue and loyalty.

Araceli Delgado

Education COLLEGE OF DUPAGE

General Studies