Jack W. Myers

530-***-**** E-Mail: ad4iaz@r.postjobfree.com

www.linkedin.com/pub/jack-myers/b/548/345

Major Strengths:

15+ years of technical accomplishments in support and engineering of complex storage solutions

In-depth technical skills for hands-on configuration, implementation, and problem resolution

Comprehensive understanding of market and alignment to the business securing trusted advisor roles

Excellent team working, verbal and written communicationskills

Professional Experience:

July 2023 – Feb 2023 Dell Technologies, Service Delivery, Central Division. USA

Senior Engineer (Contract)

Responsible for implementation, configuration, and upgrading Dell EMC equipment at multiple customer sites including PowerMax Vmax, PowerSale, PowerStore, and VxRail products. Responsible for delivering infrastructure deployment services to our customers including the physical installation of hardware and the logical configuration of operating systems and software products. Successful completion of training and certification for PowerMax Vmax install and upgrade, PowerScale-Install and Upgrade, Networking-PowerScale-Install and Upgrade, PowerSale Configuration Wizard, PowerScale OneFS 9.7.0.0.

October 2021 – September 2022 TEKSYSTEMS, INC. Rio Tinto Boron operation, Boron CA

Storage and Server Engineer (Contract)

Responsible for implementation, configuration, and maintaining Rio Tino’s IT infrastructure for the mining operations at the Boron and Wilmington sites. Duties included configuring VMware, Linux, Solaris, Windows Storage, and Servers. Daily duties included managing the SAN devices specifically, Dell EMC, and NetApp storage. Responsible for installing, configuring, and implementing Dell VxRail multi-site muti-node stretched cluster servers that included the VMware vSphere vCenter. Responsibilities also included the installation and implementation of the Dell Data Protection backup solution for the sites. Completed training classes for administration and troubleshooting for Dell PowerEdge servers as well as VMware Virtualization.

December 2018 – June 2020 Commonwealth Office of Technology, Frankfort KY

Senior Storage Engineer (Contract)

Responsible for implementation, configuration, and maintaining the State of Kentucky multi-vendor information technology infrastructure for all the state’s government cabinets, including but not exclusive to, the Executive Branch, Finance and Administration, Transportation, Economic Development, Education and Workforce Development, Health and Family Services, Justice, and Labor departments. Duties included configuring various types of servers including VMware, Linux, Solaris, and Windows to the Storage Area Network. Extensive experience managing SAN devices such as Dell EMC, Vplex, VNX, VBlock, RecoverPoint, Avamar, Data Domain, Isilon, XtremIO, Pure Storage and NetApp (OnTap operating system), Brocade directors and switches. I also worked within the change management process to ensure properly scheduled outages to minimize the impact on clients while maintaining the hardware and software at optimal levels for version currency and highest performance.

August 2014 – December 2018

Field Engineer Unisys Corporation, Pennsylvania

Responsible for on-site installations, problem diagnoses, maintaining, and repairing, company and multi-vendor systems including enterprise servers, storage arrays, network devices, hardware, and networking products. Ensured customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Responsible for follow-up services and problem escalation to resolve product support issues that could not be addressed by service desk personnel, while maintaining a high level of customer satisfaction.

July 2003 – August 2014 NEC Corporation of America, Rancho Cordova

Senior Storage Engineer

Responsible for the design, implementation, and support of complex SAN and NAS solutions for NEC’s largest enterprise clients delivering solutions that had multiuser virtualized fault tolerant servers, with petabytes of multipath RAID 6 storage, and a compliment of zoned switches and routers that were fully mirrored to redundant hot-sites for large scale high-availability failover solutions delivering maximum up time.

My duties involved in-depth analysis of requirements considering current and future state architectures to ensure a state-of-the-art solution fit that would meet both the business demands and the financial budget. I completed proposals that required formal documentation outlining the architecture, best practice recommendations, and QA testing results.

My senior level role required extensive daily networking, strong communications, prioritization, and management for our Fortune 500 clients, NEC teams across the world such as NEC Japan Storage Development, Operations, Customer Service, Sales, and our Channel Partners. As the North American Lead, I was called upon to travel to Japan for new product launch and was responsible to create the U.S. training materials and provide instructor led courses for our more junior level technical staff, as well as for our clients on NECs Storage Hardware and Software products that included Replication, Snapshot, Protection, Virtualization, Multipath and Optimization, and VMM (VMware, Hyper-V). NEC Development teams are in Japan and my responsibilities included escalated support concerns including. L3 issues for North American business hours.

My comprehensive knowledge of networks, storage and the applications that support these environments includes disk arrays (RAID, Fibre Channel, SSD, SAS, SATA, iSCSI) from vendors such as NEC, (HP XP and EVA), NetApp, 3par, EMC (Recover Point, VMAX and VPLEX), HDS (AMS and VSP), Dell, IBM; networks/protocols (Fibre Channel, IP) across LAN, WAN, SAN; switch/routers vendors such as Brocade, Cisco, QLogic, Dell, and NEC; HBA's (Emulex, QLogic, LSI); infrastructure/file systems (NFS, DFS, CIFS, FTP); operating systems/virtual environments (Microsoft Windows, Red Hat Linux, HP/UX, and VMware) including TSM, Tivoli Storage Manager, Veeam, and active directory.

April 1995 – July 2002 Hewlett-Packard, Roseville

Engineering Specialist - Storage Solutions

Successful Sales, Marketing, and Implementation support of multiple complex heterogeneous Fibre Channel Area Networks for HP-UX 900/800 series servers and multi-vendor Microsoft based Net Servers. These configurations were connected and integrated via Brocade and McData switches where my in-depth knowledge of their operation was key to successful HP sales and continued client investment. The configurations included FC60 AutoRAID, XP512, and XP1024 storage arrays utilizing the StorageTek L class and HP Galactica series storage libraries. The libraries support various tape technologies including DLT and LTO tape drives with both SCSI and Fibre technology.

I designed and executed test plans in conjunction with Development, Marketing, Manufacturing, and Customer Service for qualification of the above components including various Host Bus Adapters from Qlogic, Emulex, Agilent, EMC Symmetrix and HP XP arrays, XP AutoPath, and Microsoft Clustering Certifications. I successfully solved and documented numerous configuration problems inside the SAN for use in generating technical white papers and customer documentation.

Successful certification of the "Customer Engineer (CE) class for HP’s Superdome Unix servers"

Successful certification of the XP512 Array Administration Class

Responsible for installing, configuring, and managing the entire HP Solutions Lab

Closely managed and worked with partners such as EMC and Brocade that had parallel testing efforts to complete projects on time. Assigned to the Network Attached Storage to Fibre project, called the NAS Head Server Team where we investigated the feasibility of taking packets from the fibre channel network to Ethernet IP network.

Responsibilities were to lead the test group for the HP900/800 series network servers in testing new releases of the operating system and peripheral devices. Duties include producing and incorporating test plans that ensure all possible system configurations are tested with the proper mix of new and previously qualified peripherals.

Job Related Certifications and Training Courses:

CompTIA Storage+ SNIA Certification, Dell EMC 2000 Storage 2018, Dell EMC 1000 Enterprise Foundations 2018, Dell EMC 2000 Networking Foundations, NetApp Certified Data Management Administrator (NCDA), VNX Hardware Fundamentals, VNX Installation and Configuration, VNX Unified Storage Unified Storage Provisioning Wizards, HDS XP512 Storage Array Administration Certification Training, EMC Storage Array Administration Certification Training, VERITAS NetBackup Configuration and Administration Certification Training, Qualified to Train and Certify System Engineers and Customer on the NEC storage hardware and software products, Superdome Customer Engineering level 200 Certification Training CE42-SUPERDOMEvB, Fibre Channel, Fibre Channel Arbitrated Loop, Fibre Channel Instrumentation, Fibre Channel System Architecture Certification Training, SCSI Nuts and Bolts Training, HP_UX Trouble Shooting Training, UX LVM and LVM Mirror Disk Training, Shell Programming Training, C Programming Training.

Formal Education:

Associate Electronic Engineering, R.E.T.S. Institute of Technology, Kentucky

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