Mariana Pugliese

Belleville, NJ ***** • 973-***-**** • ad4iar@r.postjobfree.com • WWW: Bold Profile

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Food Handling Training

Office Administration

Appointment Scheduling

Customer Service

Sales Support

Work History

Sales Assistant, 09/2011 to 06/2012

Toys R Us

Sales Assistant

9/2011 – 6/2012

Provided comprehensive support for Ad Sales team through research, reports, and day-to-day operations. Assisted with presentations, revenue reports, and maintained sales databases.

Key Accomplishments:

Researched, developed, and maintained databases of agency partners; respond to inquiries; assess mutual interest and develop sales presentation with recommendations.

Fielded customer questions to share information about products, availability, and pricing.

Assisted customers with prompt and polite support in-person and via telephone.

Helped customers locate products and checked store system for merchandise at other sites.

Communicated orders to vendors, scheduling carriers for pickup if needed.

Entered, coded and processed vendor invoices and helped track expenses for capitalizations.

Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Listened to customer needs and desires to identify and recommend optimal products.

Preschool Teacher's Assistant, 09/2005 to 06/2007

Kradle To Kindergarten

Encouraged children to interact with each other and participate in group activities.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Maintained tidy and clean classroom consistent with safety and health standards.

Organized snack time and nap hours.

Communicated with parents to inform about child's progress and classroom behavior.

Customer Service Manager, 10/1999 to 09/2002

Edwards Food Store

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Followed through with client requests to resolve problems.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Negotiated contracts with outside carriers to minimize costs to company and customers.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Secretary, 01/2018 to 11/2022

Orange Home Sales – West Orange, NJ

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Maintained office supplies inventory by checking stock and ordering new supplies.

Handled daily scheduling tasks and provided administrative department.

Answered multi-line phone system and enthusiastically greeted callers.

Entered data into system and updated customer contacts with information to keep records current.

Education

Essex County Police Academy

06/2000

Nutley High School - Nutley, NJ

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