Cassie A. Long **** Timberview Court

Joshua, Texas 76058

682-***-****

EDUCATION

****- *** ‘13

• Tarrant County College; Associate of Applied

Science in Health Information Technology degree.

Completed May 2013.

• Completed Tumor Registrar Certification courses

at Santa Barbara City College, Santa Barbara, CA

in 2016.CCA, CCS and CCS-P certification eligible.

• RHIT eligible January, 2013. CTR certification

eligible. Currently studying to sit for the RHIT

certification test. ICD 9 and ICD 10 and

CPT coding (4 semesters), coding classes completed.

• CI Technology Training 1997-1998. Completed

curriculum for Microsoft Certifications,

obtaining Microsoft Certified Professional

certifications.

PROFESSIONAL June ’19- Nov ‘23

Charter Spectrum, Inc

April 2019-May 2021

• Retail sales associate for all company services; mobile phones, home TV services, and billing

assistance.

• Greet and assist customers with their home TV

services, internet, and mobile/cell phone sales and assistance.

• Great customer relations.

• Good co-worker relationships.

Walgreens

June 2021 - Nov 2023

• REMOTE Customer service through the ‘Save A

Trip Refill’. Cold calls all day, averaging 150 per day, enrolling people in a program called ‘Save A Trip

Refill’ service.

• Data entry, using software that was very user

friendly, consistently meeting all required matrices and goals.

Dr. Mary Milam, HEMATOLOGIST/MEDICAL

ONCOLOGIST Ft. Worth, Texas 76104 – Jan 2014 to Aug. 15, 2016

• Worked as a scribe for a physician specializing in Hematology/Medical Oncology, accompanying

physician during patient office visits and

examinations, recording information in a basic

SOAP note in the EMR

• Performed all scribe duties inputting data into the EMR/EHR, including E-scribing prescriptions

• Assisted with developing and assuring Meaningful Use compliance for our office with the

Government entities. CE programs through Health

Info. Mgmt. Assoc.

• Registered the oncology practice with the State of Texas for immunization administration and

compliance

• Greeting patients for check-in, check-out, phones, and scheduling appointments and procedures

ordered by physician.

SKILLS &

ABILITIES

MCP (Microsoft Certified Professional) certifications. Extensive training in computer software, hardware, and networking, which was invaluable as a business owner in a very computer-dependent field and my ability to manage our own computer needs, including hardware and software issues, troubleshooting, and resolution of problems. Worked closely with IT departments to establish and maintain networking capabilities for independent contractors to access hospital software programs. This included VPN connectivity, extensive program installation and integration, as well as input towards more user-friendly databases for more efficient information management.

Preparation and/or transcription of extensive and diverse variety of medical documents, including hospital acute care and private practice notes.

Microsoft Office apps proficiency as well as many other computer applications, software programs, and internet platforms. I am familiar with Medi-Scribe, Meditech, Amazing Charts, Citrix, EClinicalWorks EMR/EHR platforms and other health/medical-related programs.

Excellent communication capabilities including

administrative, department managers, IT personnel, and physicians as a small business owner requiring interaction and negotiations with these professionals.

Trained employees on software and company protocols. Evaluated employee performance and accuracy for Quality Assurance.

Trained several young women throughout my career in the medical transcription field who now make their careers as at- home medical transcriptionists.

Medical ICD 10 Coding Trained.

ACCOMPLISHMENTS

I am most proud of the fact that I was able to train both of my daughters to be remote medical transcriptionists and they both worked their way through college, one with a master’s degree, and the other a PhD. Many, many long-term contracts of 15-20 years with various hospitals and doctors in a large metropolitan area. My daughters handle all of it now and I get to do other things that interest me.

When working for the cancer doctor, I had extensive patient interaction and doing such things as helping little ladies get their bras back on after manual cancer breast exams, and getting dressed, etcetera.

Personal and professional references available upon request.

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