Customer Service Business Development
Resume:
Eisenhower Maldia
626-***-**** ad4ia4@r.postjobfree.com Alhambra, CA 91801
SUMMARY
Dedicated and organized financial professional with outstanding relationship-building and problem-
solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure
environments. Self-motivated team player adept at cultivating partnerships and building lasting
relationships across all demographics and management levels. Dynamic and reliable with
exceptional customer service and communication skills.
SKILLS
e Customer Retention e Vehicle Maintenance
e Business Development e Passenger Assistance
e Workflow Optimization e Driving and transportation
e Data Analysis
EXPERIENCE
Operations Manager, Jackal Security Patrol, July 2023-Current
Los Angeles, CA
e Developed and implemented operational procedures to ensure quality standards are met.
e Monitored and improved efficiency of processes, team performance, and customer service.
e Directed operations staff by providing guidance, training, and support in order to meet
company objectives.
e Managed staffing needs through recruitment, selection, onboarding and training, disciplinary
action as necessary.
Driver Supervisor, Jackal Security Patrol, April 2023-Current
Los Angeles, CA
e Ensured compliance with all applicable federal, state, and local laws and regulations related to
safe driving practices.
e Monitored driver performance and provided guidance on safety measures.
e Conducted regular vehicle inspections to ensure they were in safe operating condition.
Driver, Uber, February 2014-Current
CA
e Delivered packages to customers in a timely and efficient manner.
e Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working
condition.
e Maintained accurate logs of vehicle inspections and repair status.
EDUCATION AND TRAINING
Bachelor of Applied Science in Information Technology
Computer And Information Sciences, Pasadena City College, Pasadena CA March 2015
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