pamelalawrence***@Pamela gmail.com Lawrence Ocala, FL +1-813-***-****

WORK HISTORY

PROGRAM COORDINATOR at Horizon Communities

**/**** - **/**** (4 years)

Horizon Communities Ocala, Florida Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations. Led onboarding activities for 86 student inmates to equip the dorm in daily responsibilities. Provided ongoing direction and leadership for program operations.

CUSTOMER SERVICE SPECIALIST at One Touch Direct

08/2011 - 12/2015 (4 years)

One Touch Direct Tampa, FL Assisted customers with opening accounts and signing up for new services. Maintained and managed customer files and databases. Developed customer service improvement initiatives to decrease customer wait times. Resolved concerns with products or services to help with retention and drive sales. Provided primary customer support to internal and external customers. Answered product and service questions, suggesting other offerings to attract potential customers. Responded to customer requests for products, services and company information. Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

LOSS PREVENTION AGENT at Ford Motor Credit Company 08/2007 - 03/2010 (3 years)

Ford Motor Credit Company Tampa, FL Identified company resources, determined client risk factors and promoted solutions to establish solid client base. Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential. Worked with clients and risk management specialists to provide meaningful solutions that met client needs. Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions. Worked with customers to understand needs and provide excellent service.

SALES ASSOCIATE at Stream International

09/2004 - 03/2006 (2 years)

Stream International Tampa, FL Engaged with customers to build rapport and loyalty. Increased sales by offering advice on purchases and promoting additional products. Provided positive first impressions to welcome existing, new and potential customers. Solved customer challenges by offering relevant products and services.

MANAGER/HUMAN RESOURCES at The Serralles RealEstate Group 01/2001 - 04/2003 (2 years)

The Serralles RealEstate Group Tampa, FL Maintained company compliance with local, state and federal laws, in addition to established organizational standards. Organized and led staff orientation programs and training to promote collaboration. Facilitated onboarding sessions and on- the-job training for new hires, bolstering employee job position knowledge and skillset. Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies. Evaluated training program success and presented strategic improvement recommendations to upper management. Briefed new hires on essential job information, such as company policies, employment benefits and job duties. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all employees. Recruited top talent to maximize profitability. Liaised between multiple business divisions to improve communications. Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters. Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth. Elevated new business opportunities while implementing effective networking strategies. Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for employees.

STORE MANAGER at Chevron

10/1998 - 12/2000 (2 years)

Chevron Jacksonville, FL Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Approved regular payroll submissions for employees. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Coached sales associates on product knowledge by using wide variety of training tools. Rotated stock to achieve optimum appeal and minimize shrinkage. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

EXECUTIVE DIRECTOR at Performance Plus

09/1996 - 09/1998 (2 years)

Performance Plus Jacksonville, FL Worked closely with organizational leadership and board of directors to strategically affect operational direction. Exercised appropriate cost control to meet budget restrictions and maximize profitability. Aligned department vision, goals and objectives with company strategy to achieve consistently high results. Recruited new members by networking at community events and distributing promotional materials to attendees. Monitored sales forecasts and projected financial planning for organization to achieve revenue goals. Established new customer service and problem resolution processes to improve client satisfaction rates. Provided exceptional counseling, case management, education and job training to diverse client base. Interviewed, supervised and motivated staff members to achieve optimal productivity. Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, building and maintaining cohesive leadership structure. Managed teams of professionals focused on improving individual initiatives. Improved performance management system and introduced self betterment programs to develop future leaders. Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters. Interviewed, supervised and motivated staff members to achieve optimal productivity. Managed teams of professionals focused on improving their initiatives. Maintained P&L and shouldered corporate fiscal responsibility, resulting in positive results. Interviewed, supervised and motivated staff members to achieve optimal productivity. Managed teams of professionals focused on improving initiatives.

INSTRUCTOR at AT&T

03/1989 - 07/1996 (7 years)

AT&T Jacksonville, FL Applied various teaching aids to minimize learning gaps and instruct and motivate students. Tracked student progress, frequently checking in with struggling students and identifying root causes of problems. Evaluated and revised lesson plans and course content to achieve studentcentered learning. Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses. Emphasized safe working and classroom conditions and practices. Increased student participation by facilitating interesting and relevant events. Tested students on materials presented in workshops and classes to assess grasp of material. Used learning assessments to regularly monitor student understanding of class concepts and materials. Monitored student progress through test administration and adapted learning plans to optimize progress. Oversaw curriculum implementation and continuous improvement of industry best practices. Developed classroom guidelines and assignment rules to communicate expectations. Optimized learning plans, quantifying student progress through test administration. Reviewed class and student records to look for areas in need of improvement and implement plans of action. Created and implemented written and oral assessments. Decreased learning time by initiating new learning methods and ensuring complete student comprehension. Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.

EDUCATION

ATFS Bible Institute

SKILLS

Customer relationship management, year

LANGUAGES

French, Bilingual

SOCIAL NETWORKS

Facebook, https://www.facebook.com/samantha.atwood.94 Linkedin, https://www.linkedin.com/in/samantha-atwood-475b416/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 8 years

I have a security clearance