R. Gordon McGirt, MBA

ad4i9g@r.postjobfree.com • 919-***-****

linkedin.com/in/rgordonmcgirt • Garner, NC, US 27529

Operations Management Executive

Enabling achievement of full business protentional through comprehensive financial acumen and operational expertise.

Growth-focused and business-savvy executive with extensive experience in finance, operations, and HR management. Significant history of overseeing all aspects of business operations, from budgeting and financial analysis to process optimization and team leadership. Adept at building, leading, and training cross-functional teams, boosting organizational and individual performance, streamlining processes, implementing training programs, and turning disorganized environments into smooth-running operations. Consistently boost sales and business management process to optimize fiscal performance, competitive positioning, and revenue opportunities. Strong communication, leadership, and problem-solving skills with ability to build robust rapport with key stakeholders.

Areas of Expertise

Strategic Planning & Execution

Team Building & Leadership

Operations Management

Program Governance & Control

Organizational Change

Revenue & Profitability Growth

Cost Reduction & Containment

Staff Training & Development

Relationship Building

Client Satisfaction & Retention

Problems Identification & Resolution

Continuous Process Improvement

Accomplishments

Achieved more than 200% increase in revenue during first full year at Advanced Pain Medicine.

Managed overall HR and operations activities for corporation with over 100 employees.

Boosted company revenue by implementing changes to insurance mix in dental program.

Maximized number of patients seen by providers up to 100% by deploying efficient workflows.

Designed and executed performance-based commission structure for marketing representatives.

Demonstrated abilities in fiduciary and investment decision making; oversaw ~150 accounts with market value of ~$400M.

Administered two practices, New Bern Ridge Pediatrics and New Bern Ridge Family Dental; resulting in positive provider productivity to budget within three months of arrival.

Career Experience

UNC/Rex Cancer Center 11/2016 – 7/2023

Cancer Center Operations Manager

Administer end-to-end operational functions for hematology oncology clinic with 15 infusion chairs and six providers; overseeing budget of $30MM.

Supervise physical expansion of clinic from 10 to 15 infusion chairs and from six to ten exam rooms without disrupting patient care.

Manage patient revenue budget of ~ $120M across hematology/oncology, infusion, and pharmacy.

Exhibit expertise as CoC and NABPC committee member and patient family and advisory council member.

Streamline clinic-wide human resources activities, including recruiting, hiring, training, onboarding, evaluation, performance appraisal, and retention for team of over 20 members.

Lead patient experience initiative prior to COVID outbreak.

Achieved Six Sigma Blue Belt certification.

Completed UNC's Advanced Leader Academy as nominee.

Increased capacity and improved patient access by expanding hematology/oncology clinic from two medical doctor (MD) providers to three MDs and three advanced practice providers (APPs).

UNC Physicians Network 9/2010 – 11/2016

Director of Operations (Regional Administrator)

Spearheaded 33 healthcare practitioners (consisting of MDs, DOs, and APPs) and managed around 120 staff members across seven clinic locations; ensured seamless execution of tasks and compliance with set standards.

Developed and deployed organization wide manager training program (32 managers).

Oversaw annual budgeting and ensuring adherence throughout fiscal year.

Delivered exceptional decision-making support to site medical director and practice manager.

Conducted monthly meetings with Medical Directors to review clinic performance and create metrics-driven improvement plans. Facilitated launch of first joint practice between UNC and Rex Hospitals.

Led expansion of three practices, doubling their physical footprint, and opened two new practice sites.

Promoted from practice manager to oversee multiple clinics in region as regional practice administrator.

Enhanced performance of talent specifically in management positions by providing effective training and guidance.

Distinguished as leader among peers through adept mentorship of managers, successful annual budgeting, strong physician relations, and effective project management.

Additional Experience

Medical Center Administrator (2/2009-4/2010)

Wake Health Services

Executive Director (3/2004-1/2006)

Advanced Pain Medicine

Director of Human Resources and Operations (9/2002-9/2003)

WorkWell, PC

Officer, Mellon Private Wealth Management (6/2000-6/2002)

Mellon Financial Corporation

Education

Masters of Business Administration (Dually Focused in Finance and Management)

Campbell University – Buies Creek, NC

Bachelor of Business Administration (Trust Management)

Campbell University – Buies Creek, NC

Contact this candidate