Kennedy Ekwue

647-***-**** @ ad4i8n@r.postjobfree.com Keon Place, Scarborough, Ontario

Objectives

• To Improve efficiency and Effectiveness within the organization

• Generate innovative ideas that will help the business grow

• Offer innovative ideas to assist with everyday problems experience by the organization

• Build and encourage collaboration amongst colleagues

• Address customers’ needs.

Professional EXPERIENCE

Sales Gamma – Sales Consultant

May 2023- September

• Establish gaps in medium to large businesses

• Provide strategic solutions to these business that would help close gaps

• Provide methods and tools that can be used to improve efficiency and effectiveness, which leads to high profits

• Capture relevant information from Business owners and input it into our CRM system

• Assist Manager with decision making

• Assist in training for new hires

• Conduct meetings and business breakdowns with members of the team

• Monitor sales numbers and marketing metrics

• Analyze current market trends

• Report on changes in market trends

Ministry of Public Administration – Service Improvement Specialist

October 2019- January 2023

• Established Ministry of Social Development and Family Services (MSDFS) Social Welfare Division’s Baseline

• Conducted workshops with Social Welfare Division (SWD) to map out their process maps, clarify targets and also identify gaps/barriers that may hinder the Ministry from achieving these set goals and targets

• Provided recommendations at various stages in SWD’s process maps where Information and Communication Technology (ICT) can be implemented to improve the ease of doing business with citizens and even with other Ministries, Departments and Agencies (MDA’s)

• Designed a User Manual specifically for Public managers, Directors and Service Team Leaders- The User Manual was designed to equip participants with Knowledge, Skills and Tools required to (re)design and manage public services that achieve better outcomes for citizens through a focus on their needs and expectations

• Developed an E-readiness assessment for the engagement with the government of Estonia through a Memorandum of understanding, to implement an E-identity system throughout Trinidad and Tobago

• Facilitated the Launch of The Public Sector Performance Management System (PSPMS) with various ministries in attendance such as Ministry of Finance, Ministry of Legal Affairs, Ministry of National Security and Ministry of Social Development and Family Services.

• Develop effective mechanisms to drive innovation and continuous improvement to deliver, and then maintain, excellent services

• Consulting with the Director of Modernization Service Improvement Division to develop strategic plans that would improve service delivery to citizens of Trinidad & Tobago

• Act as champion for service improvement and quality assurance across Trinidad and Tobago through the MDA’s previously listed above

Ministry of Legal Affairs Digitization of National Land Registry records – Supervisor

June 2018- July2019

• Reviewing the information that has been entered by the data entry clerks

• Training employees with different computer programmes

• Relating complaints and suggestions between employee and manager

• Monitoring and Evaluating the performance of the department

• Conducting meetings briefs on behalf of the manager Oranto Petroleum - Supervisor

July 2014- March 2018

• Worked directly under the CEO of Company.

• Supervising other employees to make sure tasks are completed.

• Setting up Business meetings

• Calling clients.

• Facilitating meetings

• Drafting emails

• Communicating with numerous departments in order to ensure smooth function within the business

• Overseeing contracts

EDUCATION

MSc. Strategic Leadership Management, The University of The West Indies BSc. Business Management Second Class Honors, Baze University SKILLS

• Microsoft Excel

• Microsoft Word

• Microsoft Project

• Visio

• Customer Support

• SQL Server

• Java

• Project Management

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