Customer Service Sales Associate

Jasmine M. Sherod

404-***-****

*************@*****.***

Objective

Seeking a management position with a company, where I have the opportunity for advancement.

Experience

Sales Associate

Volkswagen 09/2016 to Present

Palmdale, CA

• Selling both new and used cars as well as finance and related product.

• Demonstrating vehicles to customers, including taking them for drives.

• Reporting to the vehicle Sales Manager on activities, reviews and analyses.

• Meeting customers face to face and holding sales discussions with them.

• Writing up sales contracts.

• Cold calling up qualified sales prospects.

Customer Service Representative

ADT 04/2015 to 02/2016 Lithonia, GA

• Assess customers needs and provide assistance and information on product features

• Actively seek out customers in store

• Remain knowledgeable on products offered and discuss available options

• Cross sell products

• Team up with co-workers to ensure proper customer service

• Build productive trust relationships with customers

Customer Service Representative

Tele direct 06/2013 to 05/2015 Lithonia, GA

• Manage large amounts of incoming calls

• Generate sales leads

• Meet personal/customer service team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Assistant Manager

Icing 04/2011 to 05/2012

Lithonia, GA

• Made schedule

• exceeded daily sales expectation (was the number one sales associate for three months in a row)

• Merchandised Inventory

• Displayed Merchandise

• Handled cash refund

• Assisted customer with suggestive selling

Sales Associate

Wet Seal 06/2010 to 01/2011

Lithonia, GA

• Greeted customers

• Displayed Merchandise

• cashier

• greeted customer in the fitting room

• Collected payments via cash, checks & credit cards

Car Dealership/Sales /Customer Service

AAAAA Business Center Inc. 02/2008 to 04/2010

Covington, GA

• Organized mail, calls,messages

• Faxed, copied and filed records

• Assisted with office procedure and polices

• Coordinated with existing

H.S Diploma-11/2007

Community College- 06/2004 -2004 Solano college, Suisun, CA

Numerous Church and Community development/ training classes

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