Brenda Sibley

Hammond, LA *****

ad4i7c@r.postjobfree.com

+1-985-***-****

Objective: To obtain a position providing career growth in the Administration field, utilizing my qualifications/skills/experiences.

Authorized to work in the US for any employer

Work Experience

Patient Experience Representative

North Oaks Medical Center - Hammond, LA

December 2020 to Present

• Acts as ongoing liaison for Inpatient/Emergency Room customers to ensure satisfactory experience and provide solutions to reported issues when able.

• Communicates clinical concerns to appropriate management team member to resolve.

• Provides information about the hospital, explains routine policies and gathers follow-up information as requested.

• Identifies concerns and initiates follow-up process to provide solutions, resolve conflicts

• Provides ongoing analysis/information to Clinical Quality regarding patient concerns, attitudes, impressions

• Reports broken/malfunctioning items via electronic systems provided

• Service Recovery Efforts: Provides clear communication of expected outcome for identified concerns.

• Follow-up consistently to ensure issues resolved to satisfaction of the customer. Unresolved issues will be communicated via the Leadership chain of command.

• Deals discretely with large amounts of sensitive, confidential information and maintains appropriate confidentiality of patient information.

• Assist in training new personnel.

• Performs other duties as assigned.

• Provide extreme customer service skills.

• Maintain hospital policies, procedures, safety.

• High-Level Confidentially Workforce

• Attend in-services/required meetings.

• Assist visitors, patients, physicians.

• Clerical duties (process data/copy/fax).

• Rapid Response Alert

• Advanced computer skills in Agency's software programs (Microsoft Office/Epic Hyperspace-Centricity Patient Software).

• Able to demonstrate competency in age specific criteria applicable to job scope.

• Follows NOHS's federal/state guidelines.

Frontline-Essential (COVID-19) Registration Assistant North Oaks Medical Center - Hammond, LA

March 2020 to December 2020

• High-Level Confidentially Workforce

• Maintain hospital policies, procedures, safety.

• Provide COVID-19 screening: check-in/check-out registration: visitors, patients, employees, physicians

(temperature check/verification of COVID-19 diagnosis/wrist-banned for identification).

• Provide extreme customer service skills.

• Provide directions: visitors/employees/physicians.

• Verify appointments/interviews (date, time, location).

• Clerical duties.

• Document all visits: time/date/visitor's count.

• Provide handicap assistance (wheelchairs).

• Screen/bag/tag all dropoff items (patient's personal items, medical equipment, documents)

• Rapid Response Alert

• Advanced computer skills in Agency's software programs (Epic Hyperspace-Centricity Patient Information Software/North Oaks Visitor Control-NOVC Software/Microsoft Office Program Software). Patient Access Assistant

PBX-Hospital Communications North Oaks Health Systems (NOHS) - Hammond, LA October 2017 to December 2020

• Call Center (PBX-Hospital Communications Patient Information).

• Provide extreme customer service skills.

• Maintain hospital policies, procedures, safety.

• High-Level Confidentially Workforce *Maintain hospital policies, procedures, and safety.

• Attend in-services meetings.

• Assist in training new personnel.

• Provide assistance to visitors, patients, physicians.

• Clerical duties (processed data/copy/fax).

• Rapid Response Alert

• Advanced computer skills in Agency's software programs (HBO/Microsoft Office/Epic Hyperspace- Centricity Patient Software)

• NOHS's federal/state guidelines.

Human Resource Assistant/Secretary

Human Resources/Employment Center North Oaks Health Systems (NOHS) - Hammond, LA February 2006 to January 2017

• Performed customer service functions by assisting customers/employees with application submissions.

• Verified I-9 documentations/maintained bookkeeping.

• Submitted new employee background checks/maintained bookkeeping.

• Processed all employee identification badges.

• Keyed Direct Deposits/Uniform Deductions/Name & Address Changes.

• Processed employee job change requests.

• Processed skill survey documents.

• Scheduled interviews as requested by HR Director.

• Strong communication skills.

• Photocopied/scanned documents.

• Prepared new employee files.

• Ordered all office supplies.

• Filed employee confidential documents

• Ability to manage multiple projects.

• Advanced level computer skills (HBO/Microsoft Office/HIRE Program/Skill Survey Reference Software).

• High-Level Confidentially Workforce.

• Follows NOHS's federal/state guidelines

Assistant Director/ Office Manager/ Secretary

Downtown Development District (DDD) - Hammond, LA

February 1993 to May 2005

• Provided extreme customer service skills.

• Managed/hosted major events: Hot August Night/Hammond Farmer's Market.

• Assisted w/Renovations of the Columbia Theater Renovation Project.

• Perform all clerical duties.

• Scheduled Board of Directors Monthly Meetings.

• Prepared Board of Directors Monthly Meeting Packets.

• Transcribed Board of Directors Monthly Meeting Minutes.

• Ordered all office supplies

• Processed Small Business Loan (USDA/SBA) Applications

• Processed Louisiana State Façade Grant Applications.

• Advanced level computer (Microsoft Word/Outlook Software).

• High-Level Confidentially Workforce.

Departmental Secretary/Receptionist

Department of Environmental Quality (DEQ) - Baton Rouge, LA November 1991 to December 1992

• Performed clerical duties: typing/filing/faxing/coping.

• Customer service skills.

• Screened multi-line telephone.

• Delivered/Sorted all incoming & outgoing mail.

• Ordered all office supplies.

• Assisted lawyers/paralegals with court cases.

• Scheduled/Prepared board meetings.

• Processed Data.

• Advanced level computer skills (WordPerfect/Multi-Line Software).

• High-Level Confidentially Workforce

Education

Certification/Diploma

Compass Career College - Hammond, LA

2009

Diploma/Certificate

Hammond Vo-Tech School - Hammond, LA

1990

Basic Studies

Hammond High School - Hammond, LA

1985

Skills

• Computerized ID Badge Operation Skills

Epic Hyperspace/Centricity Patient Software Program Skills Frontline-Essential (COVID-19) Registration Skills Good Customer-Relations Background

High-Level Confidentially Workforce Skills

Microsoft Office Software (Microsoft Word/Outlook/Excel/PowerPoint 2010) North Oaks Visitor Control-NOVC Software

Office/Clerical Skills (fax, printer, copier, scanner) PBX-Hospital Communications Patient Information Call Center Skills Tracers with AMP Survey/Joint Commission Resources Software Program

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