LC Larie Collier

Las Vegas, NV ***** 714-***-**** ad4i6q@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Client Relations and Retention

Customer Service and Assistance

Social Perceptiveness

Excellent People Skills

Cash Register Operation

Time Management

Money Handling

Multitasking Strengths

Safety and Cleanliness Standards

Teamwork and Collaboration

WORK HISTORY CUSTOMER SERVICE MANAGER 11/2020 to 09/2023 Fitness International LLC Irvine, CA

Organized and balanced multiple priorities within fast-paced environment. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Tracked customer service cases and updated service software with customer information.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

HOUSEKEEPING ROOM ATTENDANT 08/2018 to 10/2020

Ramada Plaza Hotel & Oasis Convention Center Irvine, CA Engaged with guests on room requirements and amenities to promote overall satisfaction.

Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies. Rotated linens in storerooms and replenished when supplies ran low. CUSTOMER SERVICE REPRESENTATIVE 01/2015 to 08/2018 Walmart Irvine, CA

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. EDUCATION High School Diploma 06/1981

John F Kennedy Igh School, Cleveland, OH