Gwendlion

Heiser

971-***-****

ad4i5z@r.postjobfree.com

Looking for a position that will be able to benefit from my customer service skills and troubleshooting systems issues as they arise.

Skills

Tenant/Customer Service Skills, Oral and Written

Proficient with Microsoft Office Outlook, Excel, Word and PowerPoint

Communication/Active Listener

New Hire paperwork and training

Technical Knowledge

Data Entry

Experience

3/2022- TO PRESENT

Customer Service Representative/ US Bank, Minneapolis MN

Working remotely as part of the banks 800 line in the loans and lease department.

Help customers resolve issues related to their accounts as well as taking payments

And issuing payoff quotes.

2/2021- TO PRESENT

Associate/ TJ Maxx, Milwaukie OR

Front End Greeter use of 2-way radio.

Store associate, recovery of placed merchandise and cashier, customer engagement.

8/2019- 1/2021

Store Security Specialist & Associate / Ross Dress For Less, Milwaukie OR

Front End Security and Greeter, security equipment check, identifying shoplifters use of 2-way radio.

Store associate, recovery of placed merchandise and cashier, customer service.

6/2016 – TO PRESENT

Internet and Computer Consultant / Blue Opal Computer, Milwaukie OR

Operating my own business responsible for training my clients to navigate the internet, use various applications, Used Microsoft office software and hardware upgrading, system troubleshooting maintenance performed, business references available.

4/2018 – 11/2020

House Manager Assistant / Mountainview Recovery, Milwaukie OR

Assist House Manager in a transition recovery home, duties include people management, taking payments, generating invoices, teaching life skills.

Automated Machine Technician / DW Fritz, Wilsonville OR

Troubleshooter and builder for automated metrology machines.

Used various test tools including O-scopes.

Troubleshoot and set up electromechanical devices in automated metrology machines.

Installed cameras and lasers, as well as, precision gloss sensors in the machines.

Pre-prepped computers with additional hardware and software for the machines so that they operate properly.

3/2016 -6/2017

Test Technician / Intel, Hillsboro OR

Debugged: Tested Intel prototype mobile wireless devices, include 2 in 1, phablets, cell phones and tablets, memory flashing KSC programming.

Dealt with electromechanical devices including testing jigs

Soldering use of O-scopes and DMM’s IPC and Mil Spec.

Hands on assembly and disassembly of IR optics for measuring devices, use of testing apparatuses and software.

4/2015 to 3/2016

Engineer Technician / Intel, Hillsboro OR

Troubleshoot handler and engineer processor testing cells.

Debugged and modified programming for successful yield results, text box building for new processor testing apparatuses and thermal head maintenance.

Worked with pearl script and python.

Soldering as needed

Use of O-scopes and DMM’s

Worked within IPC and Mil Spec standards.

10/2014 to 3/2015

Quality/Test Technician / Compass Components, Beaverton OR

Inspected wire/cable harnesses on incoming and outgoing level, pull test, dimensions, go no go gages.

Initiated FAI requests.

Tested cables on Cirrus tester performed learning process on new harness assemblies and generated test pass batch yield reports.

8/2012 to 9/2014

Quality Assurance Inspector / Welch/Allyn, Beaverton OR

Quality Inspected military devices and optical lenses.

Inspection of incoming Micro and Nano parts which includes wire bond and various substrates.

Consulted with quality engineers issued RMA's and filled out test records, under Mil-Spec and IPC Level 2

10/2010 to 5/2012

Prototype Builder / Tektronix, Beaverton OR

Troubleshooting next generation oscilloscopes for lifecycle engineering, circuit board modification for upgrading oscilloscopes includes soldering and hands on PCB rework.

Calibrating, reworking, and finishing the scopes for functionality for several departments.

Soldering

Use of O-scopes and DMM’s

Worked within IPC and Mil Specifications

Education

JUNE 2003

Associates Electronic Engineering / Westwood College, Boulder Colorado

APRIL 2018

FDA Certification / Welch/Allyn, Beaverton OR

SEPT 2019

IPC-610/620 Electronic Standards Certification / Blue Origin/Space-X

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