Customer Service Store Associate
Resume:
Gwendlion
Heiser
************@*****.***
Looking for a position that will be able to benefit from my customer service skills and troubleshooting systems issues as they arise.
Skills
Tenant/Customer Service Skills, Oral and Written
Proficient with Microsoft Office Outlook, Excel, Word and PowerPoint
Communication/Active Listener
New Hire paperwork and training
Technical Knowledge
Data Entry
Experience
3/2022- TO PRESENT
Customer Service Representative/ US Bank, Minneapolis MN
Working remotely as part of the banks 800 line in the loans and lease department.
Help customers resolve issues related to their accounts as well as taking payments
And issuing payoff quotes.
2/2021- TO PRESENT
Associate/ TJ Maxx, Milwaukie OR
Front End Greeter use of 2-way radio.
Store associate, recovery of placed merchandise and cashier, customer engagement.
8/2019- 1/2021
Store Security Specialist & Associate / Ross Dress For Less, Milwaukie OR
Front End Security and Greeter, security equipment check, identifying shoplifters use of 2-way radio.
Store associate, recovery of placed merchandise and cashier, customer service.
6/2016 – TO PRESENT
Internet and Computer Consultant / Blue Opal Computer, Milwaukie OR
Operating my own business responsible for training my clients to navigate the internet, use various applications, Used Microsoft office software and hardware upgrading, system troubleshooting maintenance performed, business references available.
4/2018 – 11/2020
House Manager Assistant / Mountainview Recovery, Milwaukie OR
Assist House Manager in a transition recovery home, duties include people management, taking payments, generating invoices, teaching life skills.
Automated Machine Technician / DW Fritz, Wilsonville OR
Troubleshooter and builder for automated metrology machines.
Used various test tools including O-scopes.
Troubleshoot and set up electromechanical devices in automated metrology machines.
Installed cameras and lasers, as well as, precision gloss sensors in the machines.
Pre-prepped computers with additional hardware and software for the machines so that they operate properly.
3/2016 -6/2017
Test Technician / Intel, Hillsboro OR
Debugged: Tested Intel prototype mobile wireless devices, include 2 in 1, phablets, cell phones and tablets, memory flashing KSC programming.
Dealt with electromechanical devices including testing jigs
Soldering use of O-scopes and DMM’s IPC and Mil Spec.
Hands on assembly and disassembly of IR optics for measuring devices, use of testing apparatuses and software.
4/2015 to 3/2016
Engineer Technician / Intel, Hillsboro OR
Troubleshoot handler and engineer processor testing cells.
Debugged and modified programming for successful yield results, text box building for new processor testing apparatuses and thermal head maintenance.
Worked with pearl script and python.
Soldering as needed
Use of O-scopes and DMM’s
Worked within IPC and Mil Spec standards.
10/2014 to 3/2015
Quality/Test Technician / Compass Components, Beaverton OR
Inspected wire/cable harnesses on incoming and outgoing level, pull test, dimensions, go no go gages.
Initiated FAI requests.
Tested cables on Cirrus tester performed learning process on new harness assemblies and generated test pass batch yield reports.
8/2012 to 9/2014
Quality Assurance Inspector / Welch/Allyn, Beaverton OR
Quality Inspected military devices and optical lenses.
Inspection of incoming Micro and Nano parts which includes wire bond and various substrates.
Consulted with quality engineers issued RMA's and filled out test records, under Mil-Spec and IPC Level 2
10/2010 to 5/2012
Prototype Builder / Tektronix, Beaverton OR
Troubleshooting next generation oscilloscopes for lifecycle engineering, circuit board modification for upgrading oscilloscopes includes soldering and hands on PCB rework.
Calibrating, reworking, and finishing the scopes for functionality for several departments.
Soldering
Use of O-scopes and DMM’s
Worked within IPC and Mil Specifications
Education
JUNE 2003
Associates Electronic Engineering / Westwood College, Boulder Colorado
APRIL 2018
FDA Certification / Welch/Allyn, Beaverton OR
SEPT 2019
IPC-610/620 Electronic Standards Certification / Blue Origin/Space-X
Contact this candidate