Jerry Cote

I am a successful leader either in an Office setting or Restaurant. I have received awards in both positions. You will find I am a determined and committed leader who is calm under pressure and enjoys coaching people for their personal growth so they to can become successful.

Davenport, FL 33897

ad4i5u@r.postjobfree.com

+1-863-***-****

Dedicated leader focused on controlling costs and boosting company profits through process improvements and innovative management. Organized and thorough with a strong commitment in guest satisfaction and building sales while maintaining the best staff at all time. Authorized to work in the US for any employer

Work Experience

Training Manager / Floating General Manager - Ihop SUNSHINE RESTAURANT PARTNERS - Orlando, FL

November 2004 to Present

• Managed the staff and coached in the moment keeping all members up to date on current promotions and targeted selling techniques to boost sales.

• Controlled labor by increasing amount of silverware available for each shift and by staffing correctly with the right people.

• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Efficiently resolved problems or concerns to the satisfaction of all involved parties.

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

• Developed and maintained exceptional customer service standards.

• Ensured proper cleanliness was maintained in all areas of the front of house.

• Optimized profits by controlling food, beverage and labor costs on a daily basis.

• Performed checkouts of servers to ensure that all tickets were accounted for.

• Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Area Director

Friendly’s Restaurants - Burlington, VT

November 2000 to November 2004

• Evaluating existing operations and developing appropriate strategies.

• Training store managers in effective sales and supervisory techniques.

• Creating and communicating sales targets at regular intervals.

• Monitoring sales across stores to check that quotas are met.

• Detecting, investigating, and remedying discrepancies in sales across stores, if required.

• Setting and implementing performance standards across all stores.

• Ensuring that employees observe company protocols.

• Collaborating with other Area Managers to ensure that operations are consistent across the board.

• Traveling to stores to conduct your duties on-site, as needed.

• Informing your Manager of progress and pitfalls on a regular basis Department Manager

FLETCHER ALLEN HEALTH CARE / MEDICAL CENTER HOSPITAL OF VERMONT - Burlington, VT August 1995 to November 2000

• Lead staff activities and provide guidance to the Breast & Imaging Center Radiology team.

• Directly lead staff of 34; indirectly lead team of 67

• Ensure efficient, safe and quality patient care by aligning resources and staff.

• Communicate and ensure compliance with institutional/departmental policies,quality standards and improvement initiatives, safety standards and external legal regulations; conduct annual review; recommend modifications as appropriate.

• Lead selection and assessment of new technologists and management employees

• Evaluate performance, coach and develop the team; take corrective action when necessary.

• Conduct training of both new and existing staff to ensure state-of-the-art patient care.

• Develop and maintain annual budget; prepare operating, capital and special project budgets.

• Provide cost analysis for proposed changes in staffing, equipment, and vendors.

• Develop improvements based on continuous analysis of clinical operations, polices, systems, and procedures to ensure delivery of quality service.

• Serve as a member of departmental and ad hoc committees as assigned.

• Work closely with Administrative and Clinical Management staff to plan and implement new program initiatives affecting clinical care and research activity.

• Manage billing compliance; participate in and promote the prevention, detection and resolution of instances of noncompliance.

• Troubleshoot problems concerning all information systems (PACS and RIS). Nutrition Services Manager

MCHV - Burlington, VT

March 1985 to August 1995

Oversaw the Nutritional Services department for the states largest hospital. This included two satellite hospitals as well. Responsibilities were but not limited to:

• Catering events, meetings

• Creating policy and procedures for the department.

• Creating menus for patients.

• Creating menu's for guests and staff in our two cafeterias, which has surpassed the $5 million mark.

• Hiring, training, developing, and evaluating staff.

• Plan ahead and manage all food & beverage orders and staff according to budget as well as the highest standards.

• Handle customer complaints about food quality and/or preparation.

• Prepare alternative recipes to accommodate customers with special diets/food allergies.

• Order food supplies, track shipments and communicate with vendors.

• Ensure that food & beverages are prepared in accordance with established standards.

• Maintain the kitchen in accordance with food & beverage, health and safety regulations.

• Collaborate with staff, vendors and the Management team for special events.

• Ensure that guests are welcomed into a clean and presentable environment Education

High school or equivalent

Skills

• Microsoft Office (10+ years)

• Google Docs (10+ years)

• Payroll (10+ years)

• Hiring (10+ years)

• Accounting (10+ years)

• Spreadsheets (10+ years)

• P&L Management (10+ years)

• Customer Service (10+ years)

• Billing (10+ years)

• Office Management (10+ years)

• Account Management (10+ years)

• Data Analysis (10+ years)

• Leadership Experience (10+ years)

• Benefits Administration (10+ years)

• Supervising Experience (10+ years)

• Inventory

• Inventory Management

• Microsoft Word

• Operations

• Scheduling

• Team Building

• Word

• training

• Compliance Management

• Labor Cost Analysis

• Human Resources

• Compliance Management

• Food Safety

• Human Resources

• Labor Cost Analysis

• Recruiting

• Restaurant Management

• Strategic Planning

• Financial Report Writing

• Employee Orientation

• Employee Evaluation

• Catering

• Workers' Compensation

• Merchandising

• Human Resources Management

• Purchasing

• Change Management

• Negotiation

• Restaurant experience

• Management

• Budgeting

• Forecasting

• Financial management

• Microsoft Excel

• Leadership

• Microsoft Outlook

• Time management

• Manufacturing

• Lean

• ERP Systems

• Pricing

• Accounts Receivable

• Auditing

• Computer literacy

• Sanitation

• Business management

• Cooking

• Business management (4 years)

• English

• Microsoft Access

• Oracle

• Operations Management

• Conflict management

• Sales

• Communication skills

• Food management

• Medical management

• Employment & labor law

• Retail management

• Food service

• Cost control

• Nutrition

• Computer skills

• Food production

• Organizational skills

• Windows

• Hospitality

• Hospitality management

Awards

Certificate of Excellence

November 2015

You are being recognized and thanked for your efforts and dedication to: Developing systems to simplify and Improve Productivity and Assist your Peers with efforts and overall Leadership. Certifications and Licenses

Food Safety Manager Servsafe

April 2022 to April 2027

Food Handler Certification

Assessments

Supervisory Skills: Motivating & Assessing Employees — Expert July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert

Verbal Communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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