MARK ROHRBOUGH Learning Architect / Change Analyst

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Accomplished professional with an expansive history of achievement in developing people, growing organizations, leading change, and running projects in IT organizations in large, multi-business line, matrixed organizations. Possesses a deep understanding of human learning and its implications for organizational change. Well-versed in the measurement methods and statistical analysis needed to quantify the effects of learning programs and change initiatives. Strong experience in needs/requirements analysis and translating those needs into actionable plans for delivery teams. Expertise in data collection, analysis, and synthesis. Boasts success across application development, analysis, operations, and QA roles. Superior leadership and adaptability qualities with proven ability to support rapidly changing business environments that increasingly rely on and embrace cloud/digital advances. Designs and develops compelling deliverables to enable end users and key stakeholders. Committed to helping clients amplify and accelerate the adoption of new organizing and working methods. Empowers, motivates, and coaches top-performing teams. Polished communication and interpersonal skills; forges sustainable relationships with diverse groups of clients, key stakeholders, and colleagues at all levels. Flexible and agile in responding to evolving priorities—and dealing with ambiguity. Recognized for sound judgment, analytical mindset, mental agility, business acumen, and forward-facing vision. Proactive, resilient, and respected. Areas of Expertise

Organizational Change Management Human Learning Project/Program Management Needs + Requirements Elicitation Business Modeling Data Collection + Analysis Consensus Building Qualitative + Quantitative Research Methods Team Development + Supervision Quality Assurance Database Development Agile + Waterfall Methodologies Complex Conflict Resolution Experience

NORTH CAROLINA STATE UNIVERSITY 2017 - Present

PH.D. CANDIDATE, WORKPLACE LEARNING

Currently completing a Ph.D. degree emphasizing adult learning in the workplace—with research focusing on measuring the change experience to predict change outcomes.

• Conceptualized and implemented research to learn more about how IT professionals experience change—and how that experience affects their ability to embrace, adopt, or create changes supporting larger organizational change

• Developed comprehensive skills in research methods and tools applicable to data analysis problems and organizational development challenges

• Designed and built a change management database (Python/SQLite) to collect and analyze change management practices and research findings, measurement instruments, and data from interviews and surveys

• Constructed a discrete event simulator (Python) for modeling team performance under disparate operating models

• Mastered research methods used in organizational research to gather and analyze data about corporate health and efficiency—including systems analysis, needs analysis, and change management

• Dissertation (in progress): currently developing instrument for measuring the employee change experience to provide leaders with a source of reliable feedback needed to assess change progress FIDELITY INVESTMENTS 1996 - 2017

VICE PRESIDENT, DIRECTOR

• Extensive experience leading and developing geographically dispersed teams, coaching and mentoring IT leaders, and creating and facilitating employee learning experiences. Tailored assignments to fit the learning needs of individuals, designed and delivered custom training to technology teams, facilitated management offsites, facilitated 360-degree reviews, and conducted Belbin team assessments.

• Developed the strategy and plans to support the learning and growth of technology teams moving from waterfall to agile methodologies. Organized and selected the training and consulting needed to support the move from manual to automated testing.

MARK ROHRBOUGH

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• Led a 200-member QA team through the transition from manual to automated testing

• Developed and delivered training for systems analysts to help them have the right conversations at the correct times to either build the agreements needed to move their projects forward or to identify the impediments blocking progress

• Facilitated the migration to a Customer Master Data Management platform including the design and implementation of the work intake and requirements gathering processes needed to scale the platform to reach all areas of the enterprise

• Managed the next-generation account opening technology used by customers, representatives, and back office representatives to provide an integrated customer experience built on a workflow system connecting all parts of the organization

• Excelled in development, QA, and operations leadership roles that required navigating a complex organization to build agreements with stakeholders from multiple legal entities, each executing their strategies

• Led cross-functional multi-year projects delivering client-facing, representative-facing, and back-office facing processing capabilities for account opening, transfer of assets, check writing, check deposit, bill payment, and rollover processing

• Led a data operations team to establish the processes and practices needed to resolve incidents and correct data quality issues

• Developed high-performing teams; established opportunities for future leaders

• Mobilized product teams delivering multiple v1.0 software releases with annual budgets ranging from $200K to $14M TRANSAMERICA INSURANCE 1990 - 1996

SYSTEMS MANAGER/SYSTEMS SUPERVISOR/PROGRAMMER ANALYST

• Designed robust applications supporting wide-ranging business functions: risk management, budgeting, underwriting, and claims processing

• Directed, developed, and coached distributed development team Education

Ph.D., Workplace Learning and Organizational Development (in process) North Carolina State University MS, Human Resource Development North Carolina State University BS, Industrial Engineering Kansas State University Data Collection + Analysis

Survey Design Card Sorting Structured and Semi-Structured Interviewing Business Process Modeling Data Flow Modeling Logic Models Logical Data Modeling Focus Groups Document Analysis Needs Analysis Regression Analysis Logistic Regression Multi-Level Modeling Difference-in-Difference Inverse Propensity Weight Analysis Meta-Analysis Qualitative Analysis Data Cleaning Concept Mapping Multi- Dimensional Scaling Discrete Event Simulation Technical Proficiency

Python PyTest Click Pandas SQLite SQL DataGrip MS Office Suite Jira VS Code Regular Expressions Git NVIVO Test Driven Development Stata (like R)

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