Technical Support Call Center

JOECRIS LUGO OMPAD

Purok * Lumbocan Butuan City

C.N. 095********

Email address: *******.*******@*****.***

Career objective:

To secure a challenging role in a professional environment, utilizing my educational background, strong work ethic, and willingness to take on new responsibilities to contribute to the success of the company.

Work Experiences

Position / Company Job Description

IT- Technical support / CCTV Operator System / Network administrator, Troubleshooting computer, printer and LM Ting Foodilicious Corp. network. Configure Modem, switch and all network related devices Install Oct. 14, 2022 – Present and monitor CCTV cameras. Install operating system and any other software. Graphics and design.

Technical Support Representative Solving customer technical problems. Alorica Teleservices Inc. Call center agent / International account. Mar. 2020 – November 2020

IT- Staff Computer and printer repair, configure network devices such as switch Toyota Butuan City routers and biometric attendance. CCTV operator. Install software and Nov. 2016 - Feb. 2019 make sure that the system is always up and running Monitoring internet connection.

In charge of all IT-related jobs in the premises.

Branch Sales Associate City Savings Banks Deped Salary Loan Agent Petnet Butuan City Responsible for school to school marketing Jan. – Sept.2016 Responsible for doing field sales especially in hard to reach areas. Responsible for the good and open communications between the bank and teachers. Restaurant Team Member Main duty is to serve the customer with fresh foods and exceed their Kentucky (KFC Davao) expectations in terms of customer service. Oct. 2011 – Apr. 2015 Responsible also to maintain the standard operation procedure not just in preparation of foods but also in cleanliness and sanitizing. Educational Attainment

Tertiary Brokenshire College

Course Bachelor of Science in Information Technology Graduate 2012 – 2015

Secondary Lumbocan National High School

Lumbocan Butuan City

2001-2005

Elementary Lumbocan Elementary School

Lumbocan Butuan City

1995-2001

Skills

• Computer literate

• Troubleshooting and computer networking

• Programming and software installation

• Photoshop and video editing

• LTO Professional license

Personal Background

Age: 34 yrs. old Civil Status: Single

Father’s name: Julieto Ompad Sr. Mothers name: Crisentina L. Ompad Nationality: Filipino Gender: Male

Birth date: October 25, 1989 Birthplace: Magallanes, Agusan del Norte Character References

Kenneth Arjay M. Ylanan Xavier Vaughn V. Lopez Ian A. Alfonso SM IT Officer IT Services Officer IT Services Officer Shopping center management Corp. Shopping center management Corp. Shopping center management Corp. SM City / CDO Uptown SM City /CDO Uptown SM City Butuan 091*-***-**** 092*-***-**** 096*-***-****

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