Front Office Customer Care
Resume:
Cole Mullinax
Gardner, KS *****
*************@*****.***
Driven and proactive leader with a record of building strong teams. Six years of leadership experience with nearly a decade in the fashion industry. Exceptional at managing the interpersonal relationships of businesses while driving the business forward. Strong operator with a desire to learn and develop. Authorized to work in the US for any employer
Work Experience
Front Office Supervisor
Coliseum Imaging Center - Overland Park, KS
December 2023 to February 2024
• Oversaw day to day operations of front office of medical imaging center.
• Assisted in verification of benefits as well as communicating said information to patients
• Developed companies first written procedure manual and reference guide. Objective was to increase efficiency and personal empowerment through having a direct, easily accessible, source of information.
• Assisted in scheduling of patients as well as demonstrating patient advocacy in regards to cost and understanding of procedures necessary.
Sales and Catering Manager
Carrabba's Italian Grill - Independence, MO
May 2023 to November 2023
• Development of client relationships for recurrent catering sales
• Upselling where available to meet client wants
• Increased catering sales by average of 60% per month
• Decreased cost of catering operations $1000 per month by instituting strict measurements for required equipment
• Organization of prospecting and approach to driving catering within the current market
• Accurate and quality delivery of all necessary material to clients
• Follow up with clients to ensure quality as well as finding opportunities to improve.
• Training and development of staff
Customer Care Manager
Watchmen Security Services - Raytown, MO
October 2022 to May 2023
• Executive management of customer care department
• Maintenance of client relationships as well as client equipment
• Kept less than 5% attrition rate
• Maintained over 80% customer satisfaction
• Development of tech and rep tiering for each position. As well as the creation of triage system for tickets.
• Relationship management both on the client and vendor levels Manager
Applebee's - Independence, MO
June 2020 to October 2022
• Maintained staff morale and engagement through contests and incentives.
• Created more efficient forms of table and time management through coaching on effective seating and front of house flow.
• Developed financial systems in order to create a more consistent checks and balances system for operations.
• Ensured all health standards are met and exceeded.
• Allowed for business sustainability through difficult periods while maintaining low turnover and significant profit margins.
Manager
McAllister's - Independence, MO
September 2019 to June 2020
• Assisted in the hiring, training, and coaching of 30+ staff members on customer service skills, food & beverage knowledge, and health & safety standards
• Created better AvT control by initiating tighter control points on inventory and overtime waste
• Consistently exceeded expectations by assuming more responsibility whenever available
• Increased customer satisfaction by ensuring table touches and creating a welcoming environment with fast service
• Implemented control points in order to continue success. ㅡ
Education
High school diploma
Park Hill South High School - Parkville, MO
2008 to 2012
Certification in Emergency Medical Services
MCC-KC Penn Valley: Health and Science Institute
Skills
• Administrative experience (5 years)
• Leadership (7 years)
• Training & development (7 years)
• Budgeting (6 years)
Certifications and Licenses
CPR Certification
Contact this candidate