Customer Service Package Handler

SHALEISHA CARTER

**** ********** ** ****** **. **519

Email:*****************@*****.***

Phone: 470-***-****

Energetic, qualified, and goal-oriented individual with over 10 years customer service and retail experience. Ability to mufti-task assigned duties while maintaining the utmost professionalism and effectiveness needed. Excellent interpersonal, organizational and communication skills. WORK EXPERIENCE

July 2023-

• Shift Manager/McDonald’s

Assisting orders and places order while managing work shifts December 2019-October 2020

• Receptionist/Op Tech America’s Best/Kennesaw Ga

Assisting patient typically greeting them upon request screening calls answering and scheduling incoming calls as well as pretesting patients with proper eye examination according to the need of the patient and Doctor, educated patients on the care and the maintenance of lenses, also keeping record of inventory and performing minor repairs

August 2019 – December 2019

• Package Handler / FED-X Ground/ Kennesaw

Primary responsibilities include physically loading and unloading and scanning packages, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. December 2018 - May 2019

• Assistant Store Manager / Family Dollar Stores/ Dallas Ga Primary responsibilities include setting employee schedules, delegating work, hiring and training new- workers, and ensuring customer satisfaction. Opening and closing store / making cash deposits

• August 2018 – December 2018

Deli Clerk / Kroger Stores / Dallas

Duties included providing excellent customer services / assisting customers with meal choices /cleaning work area

September 2015 – Present

• Customer Services Rep Lead / Dollar General Stores / Villa Rica Ga Primary duties include managing a team of customer service personnel / set high volume sales and merchandise goods/ key holder assisting in recovering for next day service/ supervising inventory and making deposits / ensuring customer satisfaction

November 2015 – December 2017

• Overnight Stocker / Walmart Stores / Dallas GA

Primary duties included efficiently setting up merchandise, cleaning displays, removing damaged items, organizing displays, adjusting prices as necessary, and completing logs and other documentation so that stores know when more products are needed.

EDUCATION

Graduated 2003 / Sumter County Comprehensive High School / Americus Georgia SKILLS

Advance knowledge of the following software applications Microsoft Office / Word / Excel / Outlook /PowerPoint / Dropbox

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