SANDINE MOOTOO

IT Professional with over ** years of experience with various IT Support Roles. Currently administer Identity and Security Access globally. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and consistently meet tight deadlines in a fast-paced environment.

Professional Experience

IT Data Security Analyst

Arrow Electronics, Inc. - 2013 – 2024

•Manage user accounts and permissions including creating, provisioning, securing, and inactivation of access.

•Provide Microsoft O365 Shared Resource Management and Support (Distribution Lists, Shared Calendars, Shared Mailboxes, OneDrive).

•Grant or deny access to company resources based on user role and privileges.

•Ensure dormant accounts/records are disabled; eliminate access for those who no longer need applicable information.

•Create and manage user groups in on Prem Active Directory.

•Participate in projects to ensure standard processes and procedures are implemented when rolling out new provisioning and role management points.

•Ensure all evidence of authorization is documented and archived according to internal standards.

•Address and resolve identity and access management issues.

•Maintain up-to-date knowledge of identity and access management best practices.

•Document IAM processes and procedures.

•Troubleshoot IAM issues and develop creative solutions to solve problems.

•Create Knowledge Articles and perform training to staff within the team.

•Work effectively with other IT team members to ensure that IAM solutions are integrated seamlessly into the overall IT infrastructure.

•Support and administer various production systems within Oracle Database (Unity, ECS, WMS, GFS, DMS).

•Participate in ongoing auditing and risk assessments, implementation of audit recommendations and enforcing company policies and procedures.

IT Help Desk Administrator

Nu Horizons Electronics Corp – 2004 – 2012

•Account administrator for various systems within the company, Active Directory, Email, AS400, Design Tracker, Diver, VPN, FTP. Monitor and respond to AS400 system operator messages such as Security Administration-User Profiles, Authorization Lists and Object Authority.

•Efficiently create, maintain, and delete user profiles for various systems within the organization. Assist with compiling data for all system audits within the IT department.

•Analyze and trouble shoot to provide prompt and accurate solutions to technical and IT users with problems such as virus issues, software problem, passwords issues and hardware problems and efficiently track all issues to completion.

•Create training procedures manual and train new recruits so they can efficiently use the system.

•Create procedures for data exchange between different applications. Provide users with daily technical support with network, connectivity and e-mail.

•Install and configure applications or utilities such as outlook, Antivirus, Microsoft Office Suite, remote connectivity software (VPN) and various other internal software.

Education

Bachelor of Science: Information Technology, 2003

New York Institute of Technology, Westbury, NY

Skills

•Detail-oriented and self-motivated with the ability to manage time effectively, prioritize tasks, set goals and develop systems for achieving those goals.

•Good knowledge of Audits.

•Adept at understanding new products, systems, applications and technologies.

•Able to communicate both orally and in writing with various audiences, including end users, managers, and members of the IT team.

•Able to create training procedures manual and train recruits.

•Able to think strategically, work with a sense of urgency and attention to detail.

•Knowledge of Microsoft Active Directory, Microsoft 365, LDAP, Oracle Database, Service Now, CA Service Desk.

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