Aryan Shakibi

ad4i3p@r.postjobfree.com Allentown, PA **103

SUMMARY

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Friendly and professional.

SKILLS

Customer service oriented.

Quick study on new computer type software.

Works well in team or individual setting.

Handles conflict well.

Passenger support

EXPERIENCE

International/Domestic Flight Attendant, United Airlines, March 2012-October 2021 Newark, NJ

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols. Participated in pre-flight briefings to discuss flight details, weather and service plans. Airport Customer Service Agent/Trainer, ExpressJet Airlines/Continental Airlines, September 2005-March 2012

Allentown, PA

Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Greeted passengers upon arrival and departure, providing ticketing assistance and general information.

Assisted with baggage check-in and tagging for customers. Train new and existing agents at different stations on the various types of software for new contracts we would pick up ( ex. Air Canada, Piedmont Airlines, ExpressJet, and when we merged with United Airlines in March 2011.

Assisted disabled passengers with special needs throughout their travels. Reservations/Customer Care Coordinator/Trainer Coordinator, Delta Air Lines, Inc, September 1998-September 2005

Tampa, FL

Resolved customer complaints in a professional manner.

• Responsible for training reservation agents with ticketing, reissue of tickets, processing Skymiles miles into reward tickets.

Responsible for domestic and international refunds. Taking general sales calls and building reservations. Reservations/Airport Customer Service Agent, Delta Air Lines, Inc, September 1998-September 2005 Tampa, FL

Greeted passengers upon arrival and departure, providing ticketing assistance and general information.

Assisted with baggage check-in and tagging for customers. Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Dealing with delayed and canceled flights and rebooking of passengers. EDUCATION AND TRAINING

High School Diploma

Land O' Lakes High School, Land O' Lakes FL June 1989 Some College (No Degree)

Accounting, Pennsylvania State University, University Park PA

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